Business Systems Applications Administrator

• Jan 2015 - Present

Monitor, evaluate, and maintain organization’s business systems and applications for proper operation, performance and efficiency. Review, analyze, evaluate and problem solve business systems and user needs. Define requirements, scope and objectives, and formulate systems to parallel overall business strategies.Liaison between staff, immediate management and support vendors.Code, test, debug, configure, update and install organization’s business systems and applications. Tune and improve business systems and applications as needed.Security - control and monitor systems, user administration and access to data for both security and efficacy.Manage special projects to enhance corporate business systems. Includes ad hoc and special reporting.Provide business systems subject matter expertise including best practice guidance.Ensure all solutions are properly tested, documented and training provided to users.Write appropriate documentation and user manuals and lead training. Involved in some infrastructure IT issues, such as network, computer, printer, projector, phone, etc. hardware and software troubleshooting, vendor management, and in identifying, assessing and implementing improvements.Identify and escalate issues appropriately.

Business Systems Analyst

• Oct 2012 - Dec 2014

Senior Business Analyst

• Nov 2018 - Jan 2019