Experience

Beacon Hill Associates, a division of Specialty Program Group, LLC

• United States
• Insurance
• 1 - 100 Employee

• Production Assistant

  • Dec 2019 - Present

  Remote • Acknowledge and evaluate all received agent policy change request, follow up on endorsements, develops invoices and ensures timely transmission to agents for service department. • The final verification and checking for all inputs by the user and correcting any errors before delivering to the clients, while ensuring that premiums and coverage are matching the approved quotation for enhanced policies. • Maintain client relations, through timely processing and accessibility, enhancing the… Show more • Acknowledge and evaluate all received agent policy change request, follow up on endorsements, develops invoices and ensures timely transmission to agents for service department. • The final verification and checking for all inputs by the user and correcting any errors before delivering to the clients, while ensuring that premiums and coverage are matching the approved quotation for enhanced policies. • Maintain client relations, through timely processing and accessibility, enhancing the customer service provided. • Effective communication and clear task delegation, which led to the optimization of team continuity between multiple regions. • Prepare weekly reports for managements review and information. • Quality assurance team member that takes initiative to minimize errors and increase the quality of polices and state filing tax documents. Show less



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Hostess Server

  • Oct 2016 - Dec 2019

  Lumberton, NC •Increased proficiency in sequence-of-service best practices; quickly memorized menus, promotions, and restaurant schematic. •Took reservations, food, and beverage orders, answered customer questions, and informed of accurate wait times to ensure customer satisfaction •Efficiently managed tables within a busy setting while providing guests with an excellent experience, fostering repeat business. •Trained incoming staff on restaurant practices and procedures.



Noble Roman Pizza

• Cashier

  • Jun 2013 - Apr 2016

  Jacksonville, North Carolina Area •Followed Noble Roman’s policies and procedures and ensured proper food presentation, storage, and preparation. •Excelled in fast-paced setting, managed telephone requests, delivery orders, and questions from customers. •Increased sales by maintaining current knowledge of store promotions and highlighting sales to customers. •Operated cash registers for cash, check, and credit card transactions with excellent accuracy levels.