Experience

Crunchtime

• United States
• Software Development
• 100 - 200 Employee

• ConneX Implementation Engineer

  • Dec 2019 - Present

• Support Analyst

  • Sep 2016 - Dec 2019



Colonial Williamsburg Foundation

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Guest Service Manager

  • Apr 2013 - Jun 2016

  Responsible for managing the budget and staff of an 18th century tavern - Chowning's Tavern. Under my tutelage, we have increased revenue to $3.2 million annually (+28%,) and increased our gross margin by over $500,000. I spearheaded a program to utilize J-1 students from Europe and Asia to resolve our chronic short staffing. I also worked with the local VA Hospital and set up a Veterans Vocational Rehab Program within the Historic Area Taverns. Chowning's Tavern rose from 87th best restaurant, to 26th best restaurant in Williamsburg, VA during my tenure. Show less



Au Bon Pain

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Mar 2011 - Mar 2013

  Developed, and opened the first Au Bon Pain in Southeastern Virginia. The store averaged $25,000/week, exceeding our budgeted sales by 9%. I recruited and trained a team of 4 managers and 30 employees to create a hospitable, clean, and profitable restaurant. Implemented e-club mailing list and loyalty programs to retain local customer base. Developed, and opened the first Au Bon Pain in Southeastern Virginia. The store averaged $25,000/week, exceeding our budgeted sales by 9%. I recruited and trained a team of 4 managers and 30 employees to create a hospitable, clean, and profitable restaurant. Implemented e-club mailing list and loyalty programs to retain local customer base.



Katama General Store

• United States
• Software Development

• Store Manager

  • Apr 2010 - Nov 2010

  Responsible for managing the operations of a gourmet food retail store, with a staff of 15 employees. Implemented a new POS system, tracking over 1,200 different items. Performed purchasing and receiving duties, working with 97 vendors. Responsible for managing the operations of a gourmet food retail store, with a staff of 15 employees. Implemented a new POS system, tracking over 1,200 different items. Performed purchasing and receiving duties, working with 97 vendors.



Mocha Mott's

• United States
• Museums, Historical Sites, and Zoos

• Kitchen Manager

  • May 2006 - Apr 2010

  Responsible for overseeing production and customer service. Conducted purchasing and receiving of inventory. Trained new hires in standard operating procedures. Responsible for overseeing production and customer service. Conducted purchasing and receiving of inventory. Trained new hires in standard operating procedures.