Associate Product Researcher

• Mar 2022 - Present

Product verticals; Government Bond, Bareksa Bisnis (B2B), marketing, and others. - Evaluated Grab x Bareksa landing page ideation to accomodate users invest in the right platform based on their needs and goals. - Evaluated Bareksa Bisnis edit profile/bank account ideation to provide solution in decreasing human error due manual input. - Identified Bareksa Bisnis security layer that is suitable for users to increase security compliance with good user experience. - Learned to perform NPS to identify area of improvements that need to be prioritized. - Observed offline event to validate hypothesis from previous generative research.

UX Research Intern

• Nov 2021 - Feb 2022

- Evaluated issue tracker to gain better understanding of users and provide relevant recommendation. Methods used; recording analysis, competitor analysis, user interview, and concept testing. - Performed heuristic evaluation to some Nimbly features to identify usability problems as a part of iterative design process. - Learned to conduct Dashboard Overview recording analysis using Hotjar to identify metrics that users most checked. - Learned UX research fundamental & how to design better UX surveys.

UX Research Intern

• Feb 2021 - Jul 2021

UX Research Intern

• Feb 2021 - May 2021

- Synthesized data of evaluative research to understand users' awareness and user journey in using referral program of a fresh produce platform. - Evaluated instant delivery ideation of a fresh produce platform to understand users' awareness of instant delivery concept and identify pain/gain points from the ideation. - Managed ux research ops (e.g. recruit participants, note-taking, etc) - Synthesized data of evaluative research to understand users' awareness and user journey in using referral program of a fresh produce platform. - Evaluated instant delivery ideation of a fresh produce platform to understand users' awareness of instant delivery concept and identify pain/gain points from the ideation. - Managed ux research ops (e.g. recruit participants, note-taking, etc)

Intern

• Jan 2019 - Feb 2019

- Was assigned at Directorate General of Learning & Student Affairs, Quality Assurance Directorate. - Was responsible to assure SPMI website's accuracy and assisted the PIC to handle 7 meetings. - Was assigned at Directorate General of Learning & Student Affairs, Quality Assurance Directorate. - Was responsible to assure SPMI website's accuracy and assisted the PIC to handle 7 meetings.