Experience

Portico Media 杰德影音
• Taiwan
• Entertainment Providers
• 1 - 100 Employee
• Website Content Editor

  • Apr 2020 - Present


Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Translator

  • Oct 2019 - Present

  Localize accommodation, attraction, and tour description for global online travel agencies. ・CONSTANT OUTPUT Translate and proofread over 20,000~30,000 words per week from English to Mandarin ・TOOL EXPERT Create and constantly optimize glossary with Computer-Assisted Translation (CAT) and Machine Translate (MT). ・SELF PRACTICE Select and translate different stories and upload to personal blog at least once per week. Localize accommodation, attraction, and tour description for global online travel agencies. ・CONSTANT OUTPUT Translate and proofread over 20,000~30,000 words per week from English to Mandarin ・TOOL EXPERT Create and constantly optimize glossary with Computer-Assisted Translation (CAT) and Machine Translate (MT). ・SELF PRACTICE Select and translate different stories and upload to personal blog at least once per week.



Amway

• United States
• Consumer Services
• 1 - 100 Employee

• Associate Digital Operation Specialist（數位營運主任）

  • Aug 2019 - Sep 2019

  Optimize E-commerce user journey and experience to maximize the value and revenue of digital channels.・RAPIDLY ASSESS CHANNEL CONTRIBUTION Review and evaluate over 250 websites and APPs, remove incorrect information and save maintenance cost.・OPTIMIZE E-COMMERCE UI Review the entire shopping journey and successfully lower abandon rate at least 3~6% in each step.・DESIGN ORDER CONFIRMATION Set various scenes of order confirmation to create E-mail notification and order inquiry interface.

• Customer Service Coordinator (Intelligence Customer Service Group)

  • Dec 2018 - Jul 2019

  Build AI text and image content for manpower work deduction and minimizing customer waiting time.・HIGH ACCURACY & TOGGLE RATE Review the feedback and keep the AI works with high accuracy and toggle rate over 90%.・ENHANCE CHATTING CONTEXT Create formal and casual interacting text/image content to ensure a smooth communication flow.・CROSS-CHANNEL MIGRATION Successfully sync and update AI customer service data from Company Service APP to LINE OA.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Partner Content Specialist / Content Executive

  • Aug 2016 - Dec 2018

  Update accommodation partners' text/image content to boost their booking performance and search ranking.・FACE-TO-FACE CONTENT ASSESSMENT Communicate with accommodation partners and provide professional auditing and performance tracking service.・HIGH SEARCH RANKING Provide tailor-made content marketing strategy to get extra exposure on search engine (Best practice: a hotel in Taipei. Improved ranking by 10 positions in 1 month and continuously optimized ranking onwards. The number of reservations also increased as a result.)・ACTIVELY INITIATE SEARCH KEYWORD AUDIT Collect and change keyword to meet the market needs (Review and audit at least 100 items per month for a better website display and search result.)・PERFORMANCE ASSESSMENT GROWING STEADILY Achieve goals with teams cross-department to maximize accommodation partner, team and personal performance.

• Customer Service / Accommodation Service

  • Mar 2014 - Jul 2016

  Provide bilingual customer service for travelers and accommodation partners to respond to reservation, system, travel, and complaint related requests.・HIGH CUSTOMER SATISFACTION Hit or exceed 85 satisfaction score (the standard goal is 80.)・FAST & DETAIL ORIENTED Follow "One Call Resolution" policy to resolve 8.5~10 cases per hour.・GO EXTRA MILE Provide useful personal travel insights with customers.・SHARE BEST PRACTICE Share various customer service topics and cases, such as special credit card transaction, forced circumstance cancellation, cross-culture complaint resolution among the teams.