Experience

OYO UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Lead Operations Manager

  • Jul 2019 - Dec 2019

  London, United Kingdom



Premier Inn

• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Feb 2017 - Dec 2018

  London Stratford Premier Inn This 267 bedroom hotel is just over 200m from the Olympic Park - or 19.19 seconds if you're a certain someone. Based inside the Westfield Shopping Centre, it's the ideal spot for retail therapy or whizzing into central London. In 12 months, I managed to transform a team that were one of the least engaged in our region. By implementing a clear talent plan and working closely with my management team, we incorporated training sessions, meetings, held reviews, discussed succession planning and… Show more This 267 bedroom hotel is just over 200m from the Olympic Park - or 19.19 seconds if you're a certain someone. Based inside the Westfield Shopping Centre, it's the ideal spot for retail therapy or whizzing into central London. In 12 months, I managed to transform a team that were one of the least engaged in our region. By implementing a clear talent plan and working closely with my management team, we incorporated training sessions, meetings, held reviews, discussed succession planning and conducted strategic recruitment days to bring about huge changes to the culture and behaviour of the team. This helped create a hugely positive, engaged, motivated team, which in turn, helped deliver a much improved experience for our guests. An 18% increase in our engagement survey and 5% increase in guest measures year on year, shows how the team now understand the importance of their roles and how they can work towards achieving all targets for the hotel, through working towards clear objectives. Successfully managed a large group of 300 athletes for the World Athletics and World Para Athletics Championships, delivering breakfast, lunch and dinner each day. Delivered training workshops for Head Chefs across the region. Worked closely with Westfield Shopping Centre management. Improved relationships and confidence with key accounts, especially BT Sports.

• Hotel Manager

  • Mar 2016 - Feb 2017

  London Bank (Tower) Premier Inn This 184 bedroom hotel was voted number one in TripAdvisor's Best Family Hotels in the UK for 2016. This award-winning family hotel in the City of London is within easy walking distance of some of the city's most famous historic attractions, including the iconic Tower of London and Tower Bridge. Nominated for Premier Inn Hotel of the Year in 2016. Improved team engagement score to 86% and guest measure by 4% YOY Delivered regional training and development workshops for Assistant… Show more This 184 bedroom hotel was voted number one in TripAdvisor's Best Family Hotels in the UK for 2016. This award-winning family hotel in the City of London is within easy walking distance of some of the city's most famous historic attractions, including the iconic Tower of London and Tower Bridge. Nominated for Premier Inn Hotel of the Year in 2016. Improved team engagement score to 86% and guest measure by 4% YOY Delivered regional training and development workshops for Assistant and Duty Managers.

• Hotel Manager

  • Feb 2016 - Mar 2016

  London Blackfriars Premier Inn This 310 bedroom hotel is one of TripAdvisor’s Top 25 UK Family Hotels 2016. With St Paul's Cathedral to one side, Tate Modern to the other, and the City on your doorstep, it's hard to get more central than Premier Inn London Blackfriars. 2 month holding role during management transition. Continued responsibility for Talent Management across the cluster of 5 sites. Mentoring role for new Operations Managers at sites.

• Hotel Manager

  • May 2015 - Feb 2016

  London City Old Street Premier Inn Premier Inn London City (Old Street) is a 251 bedroom hotel with amazing views across the London skyline is ideally located to delve into London's most colourful markets in Spitalfields, around Brick Lane and Petticoat Lane. Annual turnover £10m rooms revenue, £1.2m F&B revenues. 9 month secondment role for MAT cover. Stabilised the business during a complete change of all managers. Oversaw a £1m bedroom refurbishment program. Managing a team of 70+ employees. Responsible for… Show more Premier Inn London City (Old Street) is a 251 bedroom hotel with amazing views across the London skyline is ideally located to delve into London's most colourful markets in Spitalfields, around Brick Lane and Petticoat Lane. Annual turnover £10m rooms revenue, £1.2m F&B revenues. 9 month secondment role for MAT cover. Stabilised the business during a complete change of all managers. Oversaw a £1m bedroom refurbishment program. Managing a team of 70+ employees. Responsible for Talent and succession planning for 5 Central London hotels Responsible for implementing a recruitment, induction, team retention strategy and holding leadership development days across 5 sites

• Cluster General Manager

  • Dec 2014 - May 2015

  London, United Kingdom Responsible for the multi-site operational management and leadership of 3 hotels across West London. Premier Inn London Greenford Premier Inn London Hayes Heathrow Premier Inn London Ruislip Implemented a cluster approach to recruitment and cross site team member roles. Delivered 100% guest satisfaction scores for 3 periods.

• Project Support Manager

  • Aug 2014 - Dec 2014

  United Kingdom Providing a London prospective to a National project, which looked to completely overhaul our current team structures to deliver an improved guest experience and also labour efficiencies in our 700+ hotels structure. Working closely with the project manager and board to design, implement and deliver a training package and solution for all sites.

• Operations Manager

  • Jun 2013 - Aug 2014

  London Docklands Sitting alongside the internationally renowned ExCel Exhibition Centre with fantastic views of Royal Victoria Dock and London City Airport, lies the recently refurbished Premier Inn and restaurant. The hotel comprises 203 guest bedrooms, with an adjoining Thyme Restaurant. Annual turnover for the hotel is in excess of £6.5 million. Successfully managed to develop 23 team members into their next leadership roles in a 14 month period Mentoring and supporting the management team of 8… Show more Sitting alongside the internationally renowned ExCel Exhibition Centre with fantastic views of Royal Victoria Dock and London City Airport, lies the recently refurbished Premier Inn and restaurant. The hotel comprises 203 guest bedrooms, with an adjoining Thyme Restaurant. Annual turnover for the hotel is in excess of £6.5 million. Successfully managed to develop 23 team members into their next leadership roles in a 14 month period Mentoring and supporting the management team of 8 within the cluster Providing operation support to the Cluster General Manager Delivered Team development and training programs Customer focused training delivered hotel to 38th best hotel in London on TripAdvisor Supported Whitbread Investing in Skills and Education program by attending recruitment events and seminars, Hotelympia, Big Hospitality Conversation events



Premier Inn

• Hospitality
• 700 & Above Employee

• General Manager

  • Jan 2011 - Sep 2011

  Situated in Belsize Park, London. This hotel comprises 143 guest bedrooms, with an adjoining Brasserie Gerard Restaurant. Annual turnover for the hotel is in excess of £4.0 million. - Forecasted sales increase from £4.0 million to £4.4 million - Targeted sales meetings with key clients which delivered £0.8m revenue - Increased team engagement by 15% - Involved and influenced Development program for London management - Managed major bathroom refurbishment project - Delivering… Show more Situated in Belsize Park, London. This hotel comprises 143 guest bedrooms, with an adjoining Brasserie Gerard Restaurant. Annual turnover for the hotel is in excess of £4.0 million. - Forecasted sales increase from £4.0 million to £4.4 million - Targeted sales meetings with key clients which delivered £0.8m revenue - Increased team engagement by 15% - Involved and influenced Development program for London management - Managed major bathroom refurbishment project - Delivering IBFC conversion at 75%

• General Manager

  • Jul 2009 - Dec 2010

  Situated along the A5 in Edgware, London. This hotel comprises 114 guest bedrooms, 1 bar and an 80-seater restaurant. Annual turnover for the hotel was in excess of £2.8 million. - Increased sales from £2.6 million to £2.8 million. - Implemented robust development program for site, delivering 8 apprentices, 5 shootings stars & developed new Operations Manager - Delivered All-Green balanced scorecard 2009/10 - Involved and influenced Project Streamline and cost saving measures for… Show more Situated along the A5 in Edgware, London. This hotel comprises 114 guest bedrooms, 1 bar and an 80-seater restaurant. Annual turnover for the hotel was in excess of £2.8 million. - Increased sales from £2.6 million to £2.8 million. - Implemented robust development program for site, delivering 8 apprentices, 5 shootings stars & developed new Operations Manager - Delivered All-Green balanced scorecard 2009/10 - Involved and influenced Project Streamline and cost saving measures for London hotels

• General Manager

  • Nov 2007 - Jul 2009

  Situated along the A406 in Barking, London and close to London ExCel. This hotel comprises 88 guest bedrooms, 1 bar and a 60-seater restaurant. Annual turnover for the hotel was in excess of £2.0 million. - Developed 4 new Operations Managers into business - Delivered All-Green balanced scorecard 2007/08 & 2008/09. - Worked with Barking & Dagenham Enterprise Board - Influenced region to deliver consistent guest standards - Regional Talent award for people development