Experience

On Device Research

• United Kingdom
• Market Research
• 1 - 100 Employee

• Research Executive

  • Apr 2022 - Present

  • Carrying out Brand Impact, Campaign Effectiveness. Social Media Impact and Omnichannel studies for a number of advertising agencies such as Sky, Yahoo, Good Loop, Blis, GumGum, Xaxis, Samba TV etc. • Assisting end to end quantitative projects from: questionnaire design, client consultancy, scripting questionnaires, checking questionnaire scripts, field management, writing data processing specs, benchmarking data against category campaigns, creating and presenting top-line insight reports. • Assisting with ad-hoc thought leadership and international quantitative tracking studies. Show less



Opinium

• United Kingdom
• Market Research
• 1 - 100 Employee

• Research Intern

  • Nov 2021 - Apr 2022

  • Mainly supporting Thought Leadership/Research for PR practice area. • Assisting end to end quantitative projects from: questionnaire design, client consultancy, scripting questionnaires, field management, running data tables and top-line insight reports. • Completing a range of projects from fast turn-around weekly consumer omnibus projects to multi-market research studies. • Selecting appropriate suppliers for additional number of respondents to top up research. • Mainly supporting Thought Leadership/Research for PR practice area. • Assisting end to end quantitative projects from: questionnaire design, client consultancy, scripting questionnaires, field management, running data tables and top-line insight reports. • Completing a range of projects from fast turn-around weekly consumer omnibus projects to multi-market research studies. • Selecting appropriate suppliers for additional number of respondents to top up research.



L’OCCITANE Group

• Personal Care Product Manufacturing
• 700 & Above Employee

• Customer Care Advisor

  • Jul 2019 - Nov 2021

  • Assisting customer queries regarding orders via phone, email or by post using Eptica contact assistant, OCMS order management, Ogone/Adyen payment systems, Cegid cash float systems and SVS gift card transactions. • Ensuring all customer data is logged under individual accounts. • Liaise with warehouse and digital departments to find both issues and solutions to improve customer experience. • Assisting customer queries regarding orders via phone, email or by post using Eptica contact assistant, OCMS order management, Ogone/Adyen payment systems, Cegid cash float systems and SVS gift card transactions. • Ensuring all customer data is logged under individual accounts. • Liaise with warehouse and digital departments to find both issues and solutions to improve customer experience.



Kingsford Community School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Office Administrator

  • Jan 2018 - Aug 2018

  • Update the school website complied with the governmental guidelines. Communicated with relevant staff members for up-to-date policies, news, taking and editing photos and ensuring those were uploaded efficiently. • Supported the financial team with financial procedure forms and petty cash. • Managed visitor and staff sign in and sigh out, dealt with queries both face to face and over the phone. • Captured and filed confidential information, photocopied and scanned relevant files, emailed staff regarding different queries or notices. Show less