Experience

PVPUSD

• Education Administration Programs
• 1 - 100 Employee

• Behavioral Therapist

  • Nov 2020 - Present

  Provide support and implement behavioral programs in a classroom setting. Worked with the moderate/severe student population. Scaffold academic material and provided differentiated learning for the students. Provide support and implement behavioral programs in a classroom setting. Worked with the moderate/severe student population. Scaffold academic material and provided differentiated learning for the students.



Galileo Learning

• United States
• Education Administration Programs
• 100 - 200 Employee

• Assistant Camp Director

  • Jun 2022 - Aug 2022

  Assisted the director in day to day activities and staff management in summer camp. Enrolled new campers, assigned/adjust camp groups, spoke to parents daily regarding campers experiences, provided information to potential camp parents, resolved any issues that were staff and/or camper related, led staff meetings, cultivate camp experience, and supervised classroom/camp activities. Assisted the director in day to day activities and staff management in summer camp. Enrolled new campers, assigned/adjust camp groups, spoke to parents daily regarding campers experiences, provided information to potential camp parents, resolved any issues that were staff and/or camper related, led staff meetings, cultivate camp experience, and supervised classroom/camp activities.


Behavior And Education (BAE)
• United States
• Individual and Family Services
• 100 - 200 Employee
• Behavioral Therapist

  • Aug 2020 - Nov 2020


PizzaRev

• United States
• Restaurants
• 1 - 100 Employee

• Training Manager

  • Aug 2019 - Apr 2020

  Restaurant Manager for an individualized pizza shop. Ran FOH and BOH operations regarding training, supervision, and controlling costs. Ran multiple 3rd party applications to encourage sales including catering delivery services. Ensured food safety and quality assurance, inventory and equipment controls, and constantly strived to increase sales in the store. Company experienced a full permanent closure of all corporate stores due to Covid-19. Selected Contributions: • Quickly became a training store: Trained two general managers and one district manager • Lead the company on weekly COGs with an average of 28.05% (Company target 30.66%) • Company recognition for Employee of the Month (February) • Recognized for 1st place crew incentive sales for 3 different promotions • Gave feedback on operational and training programs which led to a companywide implementation. Show less



Bacio di Latte

• Brazil
• Food and Beverage Services
• 400 - 500 Employee

• General Manager

  • Apr 2017 - Jul 2019

  A high-end gelato concept store. I provided consultation, coaching, and compliance support for the first store in the United States and the expansion of the upcoming stores. Ran the flagship store. Set up Breadcrumb and then switched over to Square POS system from the first step. Provided interim area management between the stores. Created a training structure and testing material. Hired and trained staff while flagship store was under construction. Created operational and food safety documents (corrective actions, annual reviews for all hourly positions, interview guides, temperature logs, shift logs, and more). Selected Contributions: • Achieve over $800,000 in gross sales in the first year. • Developed a General Manager, for the opening of the 2nd store in the United States. • Provisional Area Manager for two stores • Created 6.5% growth YTD • Programmed and trained staff with new POS system (Breadcrumb & Square) • Created and implemented new training and operations manual • Developed and implemented policies and procedures regarding food handling, sanitation, preparation, service and safety • Created a weekly newsletter for the stores. • Lowered cleaning supply expenses by 32% per month. Show less



Jamba Juice

• United States
• Restaurants

• General Manager

  • Dec 2014 - Apr 2017

  Responsible for turnaround of $975K/yr. store. Repaired fractured employee structure and developed staff to meet company standards. Consistently met company expectations on promotions and rebuild customer service metrics to exceed company standards. Selected Contributions: • Exceeded company goals on sales, labor, and costs • Achieved bonus goals every quarter • Helped neighboring stores to transition into franchise model • Recognized on a regional level for top 10% on promotional sales. • Exceeding company expectations on community offsite sales Show less


Behavior Frontiers
• United States
• Individual and Family Services
• 500 - 600 Employee
• Behavioral Therapist

  • Jul 2012 - Mar 2017


LOS ANGELES SPEECH & LANGUAGE THERAPY CENTER, INC.

• United States
• 1 - 100 Employee

• Early Interventionist Teacher

  • Apr 2012 - Mar 2016

  Full time staff member of Early Intervention Program which specializes on improving speech delay on children between the ages of 18-36 months. Used multiple techniques to improve/create expressive and receptive speech in children. Worked on a daily basis with children that had different special needs, in particular Autism. During summer months works in a summer camp with adolescences who have moderate to severe level of Autism on behavioral (ABA theory) and social intervention. Full time staff member of Early Intervention Program which specializes on improving speech delay on children between the ages of 18-36 months. Used multiple techniques to improve/create expressive and receptive speech in children. Worked on a daily basis with children that had different special needs, in particular Autism. During summer months works in a summer camp with adolescences who have moderate to severe level of Autism on behavioral (ABA theory) and social intervention.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• General Manager

  • Oct 2011 - Jun 2012

  Selected to handle the Grand Opening of a brand-new store in West Los Angeles. During construction hired and trained staff. Created an operation manual for all General Managers to carry in each store. Created analytics to better understand the customer’s need and gear sales conversation to gain a stronger sales team. Selected Contributions: • 1st store in the Los Angeles to be a GDC store ran by an authorized dealer. • Created and implemented a customer service call back system. This system was picked up by the rest of the company and was featured to other companies as a flawless way to get feedback from customers. • Received High Achievement and Praise on an organized operation and the development of staff Show less



Panda Restaurant Group

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Sep 2009 - Oct 2011

  Ran day to day operations of customer service and sales. Able to slide to multiple positions including BOH operations of cooking and prep. Created schedules and maintained COGS and profitability to the company by controlling labor and inventory. Ran day to day operations of customer service and sales. Able to slide to multiple positions including BOH operations of cooking and prep. Created schedules and maintained COGS and profitability to the company by controlling labor and inventory.



Starbucks

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2001 - Sep 2010

  Advanced from part-time Barista to full-time General Manager. Largest store ran was $1.5 million hybrid drive thru/café store with a staff of 25+. Dual managed locations for five months. The main store was considered a high-volume location with $900K sales, the second store was a college campus location with $750K sales. Selected Contributions: • Held #1 ranking in customer service in the district of 14 stores for seven consecutive months. • Trained and motivated the team to sell 246% to promotional goal on VIA instant coffee • Transformed operations that was not achieving sales goal to meet or surpass all sales goals within six months. • Dual-managed two stores which earned over $30K each weekly. While maintaining or enhancing customer service, sales, and cleanliness standards Show less