Experience

Signifyd

• United States
• Software Development
• 400 - 500 Employee

• Senior Customer Success Manager

  • Jan 2023 - Present



Bolt

• United States
• Software Development
• 200 - 300 Employee

• Sr. Customer Success Manager

  • May 2022 - Jan 2023

  Salt Lake City, Utah

• Customer Success Manager

  • Jun 2019 - May 2022

  Salt Lake City, Utah



ExpertVoice

• United States
• Advertising Services
• 100 - 200 Employee

• Sr. Customer Success Manager

  • Nov 2018 - Jun 2019

  Greater Salt Lake City Area -Co-managed team of 12 CSMs, oversaw 50% of companies clients--representing 10MM in ARR, modeling new goals and processes to maximize a one-to-many manual approach -CSM/Product liaison, driving creation of new internal/external data product from ideation to iteration, collaboratively -Continued to manage nutrition sector of Expertvoice - 25 clients including Garden of Life, Bodybuilding.com, Cellucor, Barleans -Maintained 110% retention, focusing first on creating advocates

• Customer Success Manager

  • Mar 2018 - Nov 2018

  Greater Salt Lake City Area -Managed growing sectors in Fashion, Nutrition, and Kitchenware which included working with Nordstroms, Athletica, All-Clad, Green Pan, Garden of Life, +CBDOil -Clients represented 15% of overall company revenue, drove that number to 17% through upsells and referrals. Representing 3.4MM in ARR. -Creatively worked with clients to grow their business and grow ExpertVoice audience collaboratively, always looking for the win-win to increase retention while driving value

• Customer Success Associate

  • Apr 2017 - Mar 2018

  Greater Salt Lake City Area



Alliance Health, LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Account Coordinator

  • May 2016 - Apr 2017

  South Jordan, Utah -With hands in almost every department, I worked to successfully launch partnership programs. Ranging from individual pharmacy acquisitions to non-managed partnerships including CVS, Shopko, etc. -Spearheaded new acquisition program - increasing company revenue by 25% while maintaining relationships with new partners. -Daily tasks consisted of constructing project plans and ensuring alignment throughout project timeline, facilitating cross-functional communication, process improvement… Show more -With hands in almost every department, I worked to successfully launch partnership programs. Ranging from individual pharmacy acquisitions to non-managed partnerships including CVS, Shopko, etc. -Spearheaded new acquisition program - increasing company revenue by 25% while maintaining relationships with new partners. -Daily tasks consisted of constructing project plans and ensuring alignment throughout project timeline, facilitating cross-functional communication, process improvement, documentation of data and significant milestones, and fostering effective collaboration amongst all stakeholders. Show less



Utah Education Network

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Feb 2015 - May 2016

  Greater Salt Lake City Area My roles at UEN included Project Coordinator for Utah Instruction Media Consortium and Project Assistant for the nationwide initiative American Graduate both in conjunction with Utah Education Network. I have successful experience working with vendors, partners, colleagues, and teams. It is one of American Graduate’s main goals to convene local partners and create continuity within the community between these partners. I have managed budgets, facilitated annual buying processes, planned… Show more My roles at UEN included Project Coordinator for Utah Instruction Media Consortium and Project Assistant for the nationwide initiative American Graduate both in conjunction with Utah Education Network. I have successful experience working with vendors, partners, colleagues, and teams. It is one of American Graduate’s main goals to convene local partners and create continuity within the community between these partners. I have managed budgets, facilitated annual buying processes, planned events, created multiple social media presences, reached significant goals, and experienced personal and work-based growth. Show less