Experience

PGIM Ireland

• Ireland
• Financial Services
• 200 - 300 Employee

• Snr Data Analyst

  • Aug 2014 - Present

  Work Force ManagementPlanning, Forecasting, Scheduling, ReportingData AnalysisPower BI, Tableau, Excel, VBA, SQL, MI analysis, Business Objects, Power BI, Minitab, Structured and ad-hoc reporting. Interaction with all levels of management. Work Force ManagementPlanning, Forecasting, Scheduling, ReportingData AnalysisPower BI, Tableau, Excel, VBA, SQL, MI analysis, Business Objects, Power BI, Minitab, Structured and ad-hoc reporting. Interaction with all levels of management.



An Post

• Post Office

  • Feb 2012 - Aug 2014

  Managing a busy Post Office, including stock, cash flow, accounts etc. Managing a busy Post Office, including stock, cash flow, accounts etc.



HML

• United Kingdom
• Financial Services
• 200 - 300 Employee

• MI Analyst

  • Apr 2009 - Feb 2012

  • Forecasting, scheduling, reporting and analysing data on call volumes, durations, work force management, client portfolio size, etc. • Used SQL editors to report on data held on live databases and data warehouse. • Data/MI analysis & report formation - MS Excel extensively, VBA automation. Some use of Business Objects and Minitab.• Structured and ad-hoc reporting.• Interaction with all levels of management. • Forecasting, scheduling, reporting and analysing data on call volumes, durations, work force management, client portfolio size, etc. • Used SQL editors to report on data held on live databases and data warehouse. • Data/MI analysis & report formation - MS Excel extensively, VBA automation. Some use of Business Objects and Minitab.• Structured and ad-hoc reporting.• Interaction with all levels of management.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• EMEA Proposal Strategist

  • Jan 2008 - Feb 2009

  • Responsible for the timely coordination and development of the company's proposals to prospects and existing clients• Research, review and clarify proposal/RFP requirements• Implement company’s proposal process: opportunity reviews, solution design and assurance• Review and edit proposals for other proposal specialists before sending to prospects/clients• Write cover letters for formal proposals and edit executive summaries. • Provide routine proposal administration

• Contracts Analyst

  • Apr 2004 - Feb 2009

  Dual role held alongside Reporting & Proposal roles• Provide support to Operations Managers and Project Team in contract negotiation process.• Facilitate operations and project team meetings within process of master services agreements, statements of work and contract amendments.• Liaise with all company functions approving contract terms and conditions.• Ensure contract terms and pricing are aligned with proposal submission• Draft verbiage for contract schedules and statements of work as necessary• Engage with client during contract discussions• Manage timelines of contract review term

• Business/Reporting Analyst

  • Apr 2004 - Jan 2008

  • Used SQL, Crystal Reports and Microsoft Excel to create, develop and maintain customised call arrival reports and analysis.• Customers were colleagues in management and their clients. • Reported on 14 contact centre sites across EMEA. • Reports created for individual sites and pan-EMEA• Helped develop data warehouse reporting and analysis

• Support Professional & Supervisor

  • Nov 1997 - Apr 2004

  • Provided technical support• Developed support improvements• Worked in specialist teams• Supervised and supported other employees



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Aug 1997 - Nov 1997