Experience

Resilience, Inc

• United States
• E-Learning Providers
• 100 - 200 Employee

• Project Manager

  • Sep 2023 - Present

  Tampa, Florida, United States



Hopebridge

• United States
• Mental Health Care
• 700 & Above Employee

• Assistant Center Manager

  • Jan 2023 - Present

  I successfully collaborated with the store manager to surpass multi-million dollar target metrics, showcasing my ability to drive results and achieve ambitious goals. As a skilled supervisor, I led and mentored a team of 40+ individuals, imparting comprehensive product knowledge and fostering exceptional customer engagement. My organizational prowess allowed me to diligently catalog daily records of store sales, damages, deposit logs, and training exercises, ensuring accurate and up-to-date… Show more I successfully collaborated with the store manager to surpass multi-million dollar target metrics, showcasing my ability to drive results and achieve ambitious goals. As a skilled supervisor, I led and mentored a team of 40+ individuals, imparting comprehensive product knowledge and fostering exceptional customer engagement. My organizational prowess allowed me to diligently catalog daily records of store sales, damages, deposit logs, and training exercises, ensuring accurate and up-to-date documentation. Moreover, I took charge of overseeing the flawless execution of the company's marketing strategies and visual presentations, further enhancing the store's appeal and overall success.

• ABA Trainer

  • Oct 2020 - Jan 2023

  Newnan, Georgia, United States I excelled in implementing and documenting standardized processes and procedures, resulting in an impressive 30% decrease in errors and a more efficient workflow. I actively contributed to formulating valuable insights for stakeholders, which played a pivotal role in elevating the campaign's ROI by a notable 15%. Utilizing my expertise in Tableau, I skillfully crafted visually captivating dashboards to present key performance indicators (KPIs) to clients, ensuring a clear and compelling… Show more I excelled in implementing and documenting standardized processes and procedures, resulting in an impressive 30% decrease in errors and a more efficient workflow. I actively contributed to formulating valuable insights for stakeholders, which played a pivotal role in elevating the campaign's ROI by a notable 15%. Utilizing my expertise in Tableau, I skillfully crafted visually captivating dashboards to present key performance indicators (KPIs) to clients, ensuring a clear and compelling representation of campaign success.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Expert

  • Mar 2019 - Apr 2020

  Atlanta, Georgia, United States In my previous role, I successfully handled a minimum of 45 service requests for customers, diligently adhering to company policies and procedures to ensure their satisfaction. Leveraging my expertise in knowledge-based systems and other tools, I consistently delivered technical support solutions with an impressive success rate of 90%. Moreover, I take great pride in my commitment to exceptional customer service, and through my proactive initiatives, I achieved an outstanding net promoter score… Show more In my previous role, I successfully handled a minimum of 45 service requests for customers, diligently adhering to company policies and procedures to ensure their satisfaction. Leveraging my expertise in knowledge-based systems and other tools, I consistently delivered technical support solutions with an impressive success rate of 90%. Moreover, I take great pride in my commitment to exceptional customer service, and through my proactive initiatives, I achieved an outstanding net promoter score of 92, fostering strong and positive relationships with all stakeholders. Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • May 2014 - Mar 2019

  Maxton, North Carolina, United States I successfully collaborated with the store manager to surpass multi-million dollar target metrics, showcasing my ability to drive results and achieve ambitious goals. As a skilled supervisor, I led and mentored a team of 40+ individuals, imparting comprehensive product knowledge and fostering exceptional customer engagement. My organizational prowess allowed me to diligently catalog daily records of store sales, damages, deposit logs, and training exercises, ensuring accurate and up-to-date… Show more I successfully collaborated with the store manager to surpass multi-million dollar target metrics, showcasing my ability to drive results and achieve ambitious goals. As a skilled supervisor, I led and mentored a team of 40+ individuals, imparting comprehensive product knowledge and fostering exceptional customer engagement. My organizational prowess allowed me to diligently catalog daily records of store sales, damages, deposit logs, and training exercises, ensuring accurate and up-to-date documentation. Moreover, I took charge of overseeing the flawless execution of the company's marketing strategies and visual presentations, further enhancing the store's appeal and overall success. Show less