Food Server

• Jan 2022 - Present

Waiting staff

• Feb 2019 - Dec 2020

-Take orders and serve food and beverages to patrons at tables in dining establishment. - Check with customers to ensure that they are enjoying their meals and take action to correct any problems. - Communicate with customers to resolve complaints or ensure satisfaction. -Ensured prompt and courteous attention to customer needs while providing superb overall customer support. -Utilized organization skills to manage business resources, including time and money -Trained new hires of restaurant SOPs. Show less

Restaurant Supervisor

• Dec 2016 - Nov 2018

- Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.- Ensuring profitability and business development and expansion of the outlet by developing marketing concepts.- Adhering to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.- Ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.- Enforcing sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.- Ensuring compliance with operational standards, company policies, local laws, and ordinances.- Ensuring consistent high quality of food preparation and service.- Maintaining professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.- Estimating food and beverage costs and working with corporate office staff for efficient provisioning and purchasing of supplies.- Supervising portion control and quantities of preparation to minimize waste.- Estimating food needs, placing orders with distributors, and scheduling the delivery of fresh food and supplies.- Ensuring positive guest service in all areas. Responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.- Ensuring that proper security procedures are in place to protect employees, guests and company assets.- Managing shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Show less

Waiting staff

• Oct 2015 - Dec 2016

-Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction.-Ensured prompt and courteous attention to customer needs while providing superb overall customer support-Utilized organization skills to manage business resources, including time and money-Trained new hires, managed the front of house team up to 4 people per shift Show less

Cashier

• Feb 2013 - Sep 2015

• Monitored the control, recording and reconciliation of vault and master slot bank and main banking. • Keeps informed of all slot promotional activities and events, as well as departmental policies and procedures. • Responsible for the training of cashiering department employees. • Oversaw the custody of cash, patron cheques, documents and records associated with the cashier's station when required. • Ensured that all key control procedures were adhered to; verified coin shipments and currency bank deposits were prepared accurately and timely. Show less