Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Benefits Specialist

  • Aug 2022 - Present



Self-Employed

• Chicago

• Virtual Assistant and Freelance Writer

  • Feb 2011 - Present



Kasa

• United States
• Hospitality
• 200 - 300 Employee

• Senior Guest Experience Specialist

  • Feb 2021 - Jul 2022

• Guest Experience Specialist

  • Feb 2020 - Feb 2021

  Kasa is building a global accommodations brand. We offer trustworthy, well located, and well priced, home-like accommodations that feature tech-enabled, seamless check-in, and personalized virtual service. We want our guests to not just stay with us but to truly settle into our Kasas while traveling.Kasa's product is built on the flexibility and scalability of its systems. Unlike a typical hotel, we are able to profitably operate buildings with as few as 2-5 Kasas as well as those with several hundred. And instead of a front desk, we have a 24/7 virtual guest experience team that provides guests with attentive and personalized service. We focus on marrying operations and technology, which allows us to centralize processes, automate tasks and reduce the need for on-site staffing at our locations. This lowers the price for our guests, and improves the value for our property partners. We have Kasas all over the country and are expanding into new markets every day.At Kasa, we aren't only investing in product, technology and properties; we're investing in people! We believe that our teams help the company—as well as each other—grow. Show less



Notable

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Specialist

  • Dec 2019 - Apr 2020



Beard Club

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2019 - Jan 2020



Retriever

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Specialist

  • Mar 2019 - Jan 2020



FlyCleaners

• Consumer Services
• 1 - 100 Employee

• Customer Experience

  • Sep 2018 - Aug 2019



Letterjoy

• Greater Chicago Area

• Customer Support Specialist - Contract

  • Jun 2018 - Sep 2018



Rescigno's

• United States
• Fundraising
• 1 - 100 Employee

• Associate Consultant

  • Apr 2015 - Jun 2017

  Customer service & advocate, and the voice of the customer to our production team. Provided solutions, data support, and consultation services to clients. Support included data maintenance, annual fund consulting, and mailing services. Expertise:-Data append & data mining- Annual Giving: best practices & new revenue streams-Identifying donors, cultivating, soliciting, stewardship-The Raiser's Edge-multi-channel solicitation and stewardship, including face-to-face, events, direct mail, crowd funding, and online-Unrestricted giving practices-Gift processing, receipting, and donor acknowledgement letters-Social media management for RMC channels and associated divisions (Facebook, Twitter, Instagram, HootSuite) Show less

• Data Assistant & Marketing Assistant

  • Sep 2012 - Mar 2015

  I worked closely with nonprofit organizations to reach their fundraising goals, starting with their appeal and promotional mailings. Duties included (but were not limited to:) -Data processing -Mailing list preparation-Client education & database training-Social media management & marketing-Blogging-Website maintenance-Mail piece design and layout-Ongoing staff education



Elgin Academy (IL)

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Development Assistant

  • Aug 2011 - Sep 2012

  -Database administrator and increased donor database -Gift processing and donor acknowledgement systems -Developed materials for annual giving, bequest planning, and special events -Monitored donor acquisition and retention, analyzed donor data to understand current trends -Edited twice-weekly newsletter distributed to the greater EA community -Managed annual report creation, design, and printing -Database administrator and increased donor database -Gift processing and donor acknowledgement systems -Developed materials for annual giving, bequest planning, and special events -Monitored donor acquisition and retention, analyzed donor data to understand current trends -Edited twice-weekly newsletter distributed to the greater EA community -Managed annual report creation, design, and printing



St. Gall School

• Development Director

  • Jul 2009 - Jun 2011

  -Designed and implemented school's first annual fund program-Maintained www.helpgall.com, a website designed to generate tuition assistance for needy families-Designed and mailed promotional materials to alumni and friends, including postcards, newsletters, and annual reports.-Engaged alumni via social media and school websites, finding 400 lost alumni in the process-100th Anniversary planning committee-Organized class reunions and alumni special events, including tours, veterans events, and career programming Show less

• Computer Teacher and Webmaster

  • Aug 2007 - Jun 2011

  -Computer teacher for >300 students Preschool-8th grade-Webmaster-Created computer science/technology curriculum, combined with homeroom curriculum-Developed first Cyber-Bullying policy and re-created Acceptable Use Policy for students and staff-Maintained lab of 30 computers, 25 laptops, and smart board.-Staff technology education



Woodlands Academy of the Sacred Heart

• Greater Chicago Area

• Houseparent

  • Jun 2006 - Jul 2007