Mike Hon

Director of Operations, Alumni, and Rental Groups at GOLDEN STATE YMCA
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Contact Information
us****@****om
(386) 825-5501
Location
Oakland, California, United States, US
Languages
  • Spanish -
  • English -

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Experience

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Director of Operations, Alumni, and Rental Groups
      • Jul 2022 - Jun 2023

      Camp Operations and Rental Group Facilitation Onsite Director of Rental Groups and Property Management Alumni Relations and Fundraising, Annual Giving Camp Operations and Rental Group Facilitation Onsite Director of Rental Groups and Property Management Alumni Relations and Fundraising, Annual Giving

    • United States
    • Software Development
    • 700 & Above Employee
    • Warehouse Operations Manager
      • Aug 2020 - Jul 2022

      Warehouse Operations. Inventory, Receiving, Stocking, Fulfillment, Training. Local Marketing. Safety and Security coordination. Delivery Support. Warehouse Operations. Inventory, Receiving, Stocking, Fulfillment, Training. Local Marketing. Safety and Security coordination. Delivery Support.

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Account Manager, Customer Success
      • Aug 2019 - Jul 2020

      Restaurant Relations and Support Managed Catering Orders and Budgeting Dispatch Support and Delivery Management Restaurant Relations and Support Managed Catering Orders and Budgeting Dispatch Support and Delivery Management

    • United States
    • Real Estate
    • Operations and Customer Success Manager
      • Aug 2018 - Jul 2019

      New Client Onboarding, Product training, Client Success, and Customer Support. Vacation rental management for homes in Tahoe, Palm Springs, and Colorado. New Client Onboarding, Product training, Client Success, and Customer Support. Vacation rental management for homes in Tahoe, Palm Springs, and Colorado.

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Sales and Customer Success Manager
      • Mar 2017 - Aug 2018

      High volume consulting on worldwide adventure travel directly with exclusive clientele. Averaged 1M in revenue monthly while maintaining relationships and documentation. Worked cross departmentally with operations to establish new workflows. High volume consulting on worldwide adventure travel directly with exclusive clientele. Averaged 1M in revenue monthly while maintaining relationships and documentation. Worked cross departmentally with operations to establish new workflows.

    • United States
    • Real Estate
    • Sales Manager
      • Mar 2016 - Feb 2017

      Sales, Implementation, Training, Support. Built out a full-cycle pitch-to-close sales process for a brand new product in a new market. Worked directly with CEO, CMO, and COO to achieve growth goals. Assisted with integration of Salesforce, Join.me, TalkDesk. Sales, Implementation, Training, Support. Built out a full-cycle pitch-to-close sales process for a brand new product in a new market. Worked directly with CEO, CMO, and COO to achieve growth goals. Assisted with integration of Salesforce, Join.me, TalkDesk.

    • Canada
    • Retail Apparel and Fashion
    • Store Manager
      • Oct 2014 - Mar 2016

      Ran all daily operations and managed the staff of a high-volume flagship retail store. Responsibilities included interviewing, training, scheduling, and meeting with industry partners. Facility maintenance, security, visual merchandising, ordering, shipping and receiving. Ran all daily operations and managed the staff of a high-volume flagship retail store. Responsibilities included interviewing, training, scheduling, and meeting with industry partners. Facility maintenance, security, visual merchandising, ordering, shipping and receiving.

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Account Executive, SMB
      • Oct 2013 - Sep 2014

      Sold sales engagement tools in the SMB space. Completed J. Barrows Command of the Message training. Awarded Rookie of the Quarter, Q1, 2014. Sold sales engagement tools in the SMB space. Completed J. Barrows Command of the Message training. Awarded Rookie of the Quarter, Q1, 2014.

    • United States
    • Staffing and Recruiting
    • Account Executive
      • Oct 2012 - Sep 2013

      Sales, Implementation, Training, Support. Launched a cloud-based solution into an existing marketplace disrupting industry standards. Transitioned a 14-person start-up to a corporate environment when acquired by Yelp. Worked with the CEO, and CTO, to establish onboarding and support workflows. Sales, Implementation, Training, Support. Launched a cloud-based solution into an existing marketplace disrupting industry standards. Transitioned a 14-person start-up to a corporate environment when acquired by Yelp. Worked with the CEO, and CTO, to establish onboarding and support workflows.

    • Technology, Information and Internet
    • 1 - 100 Employee
    • Outside Sales Account Executive
      • Oct 2011 - Sep 2012

      Sales, Implementation, Training, Support. Implemented PFP solutions for local restaurants, bars, retailers, and brands. Managed all accounts, solution implementation, events, and community engagement. Independently ran the SF branch reporting to the CEO, CFO, and VP of Sales. Sales, Implementation, Training, Support. Implemented PFP solutions for local restaurants, bars, retailers, and brands. Managed all accounts, solution implementation, events, and community engagement. Independently ran the SF branch reporting to the CEO, CFO, and VP of Sales.

    • United States
    • Restaurants
    • Restaurant Development Manager
      • Oct 2009 - Sep 2011

      Sales, Account Management, and Support. Exceeded quota across all key products and metrics. Implemented flash-model marketing, PFP campaigns, and subscription-based ads. Sales, Account Management, and Support. Exceeded quota across all key products and metrics. Implemented flash-model marketing, PFP campaigns, and subscription-based ads.

    • Regional Sales Manager
      • Oct 2006 - Sep 2009

      High volume, subscription-based inside sales, Real Estate MLS and marketing tools. Managed a team of 6 sales reps, and reported Directly to the VP of Sales. Awarded for Team Building 2007, Top Producer 2008, and Top Region 2009. High volume, subscription-based inside sales, Real Estate MLS and marketing tools. Managed a team of 6 sales reps, and reported Directly to the VP of Sales. Awarded for Team Building 2007, Top Producer 2008, and Top Region 2009.

    • United Arab Emirates
    • Information Technology & Services
    • Retail Operations
      • Oct 2004 - Sep 2006

      Retail and Membership Sales Customer Service and Client Support Shipping, Receiving, Stocking, Fulfillment Retail and Membership Sales Customer Service and Client Support Shipping, Receiving, Stocking, Fulfillment

Education

  • Pitzer College
    B.A, Organizational Behavior, Business, Spanish
  • Woodside Priory College Preparatory

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