Adjunct Instructor, Health Information Technology

• Aug 2023 - Present

Sr. Epic Analyst, HIM and Ambulatory

• Jul 2018 - Present

Population Health Application Specialist (Project Lead)

• Jul 2018 - Jun 2019

▪ Designed operational workflows and data flows to promote care transformation and population health initiatives▪ Recommend the use of EHR functionality for care management and quality improvement functions▪ Managed health IT projects through the SDLC such as practice-level dashboards, EHR optimizations, and implementing and maintenance of registries that support the transition to value-based care▪ Facilitated risk management, issue resolution, and documentation of project scope, plan, status updates, etc.▪ Participated in defining Rush Health’s definition and approach to projects Show less

Adjunct Instructor, Health Information Technology

• Jul 2018 - Dec 2020

▪Instruct Foundations of Health Information Technology, Quality and Performance Improvement, Health Statistics and Registries, each with approximately 15-20 students for four hours each week ▪ Develop lectures, activities, and assessments to promote critical thinking and include CAHIIM curriculum standards ▪ Maintain a course syllabus, course schedule, grade book, and additional HIM-related resources ▪ Encourage students to further research and pursue the area that most interests them, and encourage students to follow current events related to the HIM field ▪ Participate in curriculum review and develop competency-based assessment for application for initial CAHIIM accreditation Show less

Sr. Epic HIM & EpicCare Link Application Analyst

• Aug 2016 - Jul 2018

▪ Managed Epic HIM team (6 analysts) during capital projects including 2017 upgrade and acute implementation ▪ Recommend and implement system and workflow enhancements ▪ Implemented eHealth Exchange, Carequality, Acordex media viewer, community e-consult orders, user reporting ▪ Created templates to improve documentation of system configuration, leadership decisions, project scope and plan, issue tracking, data courier, and team productivity ▪ Participated in on-call rotation and maintained Optio, Identity, EpicCare Link, Care Everywhere and HIM modules Show less

Epic HIM Application Analyst

• Mar 2016 - Aug 2016

▪ Participated in system and workflow design sessions ▪ Configured system for new data integrity workflows, optimized simple visit coding rule and performed IMO load ▪ Developed positive and negative test scripts and performed unit and integrated testing ▪ Resolved reported issues through training and configuration while following change management processes ▪ Collaborated with Principal Trainers in the development of HIM role-based training programs ▪ Participated in system and workflow design sessions ▪ Configured system for new data integrity workflows, optimized simple visit coding rule and performed IMO load ▪ Developed positive and negative test scripts and performed unit and integrated testing ▪ Resolved reported issues through training and configuration while following change management processes ▪ Collaborated with Principal Trainers in the development of HIM role-based training programs

Trainer/Quality Analyst - Patient Financial Services

• Apr 2015 - Mar 2016

▪ Documented departmental workflows, recommended enhancements and worked with leadership to implement▪ Developed training materials, performed new employee training and performed group in-service sessions▪ Audited staff accounts at random, investigated issues and suggested appropriate resolution or corrective action▪ Initiated appeals to overturn denials for high-dollar accounts and resolve aged accounts to decrease A/R days▪ Coordinate and participated in leadership meetings, voiced end-user perspective and documented meeting notes Show less

Payor Recovery Specialist - Patient Financial Services

• Jun 2012 - Apr 2015

▪ Processed Medicare, Medicare Managed Care, Medicaid Managed Care remittance and correspondence▪ Verified reimbursement with Medicare APC, MS-DRG and other fee-schedule calculators▪ Initiated appeals for claim rejections, denials and improper payment▪ Investigated trending payer issues and worked with regional insurance representatives to resolve issues▪ Developed departmental training materials for Epic implementation and trained staff on Epic workflows

Patient Service Coordinator - Physical Medicine & Rehabilitation

• Nov 2010 - Jun 2012

▪ Assisted in coordinating services for patient care with imaging, laboratory tests, dietary, therapies, and others▪ Participated in care management by scheduling follow-up appointments upon discharge▪ Contacted staff to fill open shifts, paged on-call physicians and emergency response units▪ Created and maintained paper charts, greeted and directed visitors, and maintained unit supplies and equipment▪ Observe patients with a safety-risk on a one-to-one basis