Experience

Aspen Aerogels

• United States
• Oil and Gas
• 200 - 300 Employee

• • Aug 2022 - Present

• • May 2022 - Sep 2022



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Customer Relationship Advocate

  • Dec 2021 - Apr 2022



Providence Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• School Reopening Support Aide

  • Aug 2021 - Dec 2021



Citizens

• United States
• Banking
• 700 & Above Employee

• ACH Support Analyst

  • Mar 2021 - Jul 2021



Collette

• United States
• Travel Arrangements
• 400 - 500 Employee

• Client Care Representative

  • Jul 2019 - May 2020

  Answer inbound calls and route to the correct team within the company Educate customers on our product offerings and the advantages of traveling with Collette Build and confirm tour packages within our internal reservation system Effectively explain offers and upgrades available across all tour components Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team Perform to and exceed qualitative and quantitative performance goals and standard Show less



Calyx Retrofit

• Lincoln, Rhode Island

• Insulation Installer

  • Jul 2018 - Jul 2019

  • Worked directly with National Grid in part with their weatherization program. • Apply/remove/repair insulation on industrial equipment, pipes, ductwork, or other mechanical systems. • Read blueprints and specifications to determine job requirements. • Distribute insulating materials evenly into small spaces within floors, ceilings, or walls, using blowers and hose attachments. • Worked directly with National Grid in part with their weatherization program. • Apply/remove/repair insulation on industrial equipment, pipes, ductwork, or other mechanical systems. • Read blueprints and specifications to determine job requirements. • Distribute insulating materials evenly into small spaces within floors, ceilings, or walls, using blowers and hose attachments.



Higher Education Partners

• Education Administration Programs
• 1 - 100 Employee

• Enrollment Advisor

  • Sep 2017 - Jul 2018

  -Restructured and managed the admission process to ensure an effortless transition for union members and their families into Eastern Gateway Community College. -Established and maintained collaborations on working with 15+ unions. -Managed a caseload of students and tracked document progress, corrected inaccuracies and resolved discrepancies in documentation. -Maintained the privacy of student information and followed college and FERPA requirements. -Restructured and managed the admission process to ensure an effortless transition for union members and their families into Eastern Gateway Community College. -Established and maintained collaborations on working with 15+ unions. -Managed a caseload of students and tracked document progress, corrected inaccuracies and resolved discrepancies in documentation. -Maintained the privacy of student information and followed college and FERPA requirements.



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Transaction Service Representative

  • Aug 2016 - Mar 2017

  -Established between 20-30 accounts daily for customers, utilizing Fidelity specific applications. -Reviewed letters of instruction in order to implement a customer’s request. -Maintained an accuracy level of at least 90% when processing customer requests. -Delivered written and verbal communication to appropriate business partners and customers when request are not in good order. -Established between 20-30 accounts daily for customers, utilizing Fidelity specific applications. -Reviewed letters of instruction in order to implement a customer’s request. -Maintained an accuracy level of at least 90% when processing customer requests. -Delivered written and verbal communication to appropriate business partners and customers when request are not in good order.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer

  • Sep 2013 - Mar 2016

  Responsibilities include : - Assessed the skills of fellow crew members based on monthly observation checklists and standards. - Running shifts between various time spans, the need to show proficient time and shift management skills which vary from inventory management and micromanagement. - Handled customers’ complaints and concerns - Responsible for handling of money during shift hours. - Demonstrate high levels of trust and responsibility. Responsibilities include : - Assessed the skills of fellow crew members based on monthly observation checklists and standards. - Running shifts between various time spans, the need to show proficient time and shift management skills which vary from inventory management and micromanagement. - Handled customers’ complaints and concerns - Responsible for handling of money during shift hours. - Demonstrate high levels of trust and responsibility.