Service Level & Vendor Manager

• Nov 2021 - Present

Vendor Manager

• Apr 2021 - Nov 2021

Managing the relationship with suppliers on operational, tactical and strategic level with stakeholdersResponsible for compliancy to regulatory requirements with outsourced services and internal policies of ABN Amro bankPerformance advisor for service providers whenever improvement is requiredResponsible for a healthy balance between quality and price of suppliers and their servicesEvaluate regularly the cooperation with external parties and secure lessons learned within the companyManage agreements with suppliers and monitor end dates of existing contracts Show less

Contract Manager

• Dec 2020 - Nov 2021

Contract Manager

• Dec 2020 - Nov 2021

Service Level Manager IT / Contract Manager

• May 2018 - Dec 2020

Product owner for onboarding and managing new suppliers and services within Knab. The onboarding activities, including KYC & CDD, are done by a multidisciplinary team of Legal, Service Level Management, Procurement, Security, IT, Risk Management, Compliance and stakeholders. Scope of work: Procurement, contract management, vendor management and product owner. Way of working: Agile (Jira). Product owner for onboarding and managing new suppliers and services within Knab. The onboarding activities, including KYC & CDD, are done by a multidisciplinary team of Legal, Service Level Management, Procurement, Security, IT, Risk Management, Compliance and stakeholders. Scope of work: Procurement, contract management, vendor management and product owner. Way of working: Agile (Jira).

IT Contract Manager

• May 2017 - Dec 2017

Executes procurement strategies - Initiates Market Research potential suppliers - Introduces or adjusts Service Level Agreements - Manages suppliers on tactical level - Coordinates between USG branches and suppliers - Reports on Budget and Quality of suppliers - Reviews and contributes to tenders, contracts and business cases Executes procurement strategies - Initiates Market Research potential suppliers - Introduces or adjusts Service Level Agreements - Manages suppliers on tactical level - Coordinates between USG branches and suppliers - Reports on Budget and Quality of suppliers - Reviews and contributes to tenders, contracts and business cases

Outsourcing Delivery Manager

• May 2013 - 2017

- Ensures realisation of all sourcing supplier (Agile) deliverables- Tracks progress of sourcing supplier deliverables- Measures performance (SLA and KPI’s)- Executes risk management for sourcing supplier- Challenges quotations (through Solutions Analysts or directly)- Facilitates audits for security, SOX, and quality- First point of escalation for IT Development, operations and suppliers- Supports project managers, solution analysts in realising deliverables within quality, time, cost- Identifies needs for process improvements and take actions to implement these- Manages customer satisfaction towards project managers and Solution Designers- Provides assessments on the performance of suppliers- Proposes measures or changes to the relationship between T-Mobile and supplier Role as Support Coordinator:- Manages and coordinate delivery of 3rd line support (including the virtual on-site support team)- Ensures fulfillment of development agreements in SLA and KPI’s with sourcing suppliers- Ensures fulfillment of the operational level agreements with Quality Assurance- Manages relationship and RACI between Development, Operations, Quality Assurance, Suppliers- Represents Development in all 3rd line support related matters- Takes leadership in technical incident and problem management Show less

Senior IT Analyst / Country Manager Enterprise Process Integration

• Jun 2006 - Apr 2013

-Implement and maintain Service Oriented Architecture strategy of Deutsche Telekom-Support Business Activity Monitoring development on a program level-Country Manager Leadership Team, Enterprise Process Integration Deutsche Telekom-Country Manager for Shared Service Centers Deutsche Telekom, for T-Mobile Netherlands-Issue management role within the Service Oriented Architecture Program-Contribute to Technology and Architecture road maps-Introduce innovative Quality improvements in IT Development-Initiate and execute product improvement Third Party solutions-Release Manager of Service Oriented Architecture deliverables T-Mobile Netherlands-Launch and execute initiatives to improve IT security-Investigate and execute re-use the T-Mobile International Technology-Introduce new IT technology/industry standards at T-Mobile based on best practices-Budget control and responsibility for international activities-Supervising procurement processes for new common systems-Single point of contact and owner of financial transactions between T-Mobile International and IT-Manage International transfer pricing budget for common systems (approx. 10MM Euro annually)-Budget Management Business Intelligence group-Problem en Incident Management, Enterprise Integration Show less

Manager Enterprise Integration

• May 2002 - Sep 2006

-Manage project teams, made up of team leaders, architects, analysts and developers within IT-People management project team members, team leaders and conducting job interviews-Manage good knowledge levels project teams through effective sourcing and knowledge transfer-Monitoring progress of projects and change requests within project teams-Supporting change management within IT in a changing organization-Budget monitoring-Support T-Mobile international projects, organize and plan requested resources-Improve the quality of support systems within the groups-Promoting, forming and implementing an international strategy-Executing the implementation of Tibco middleware in the NL as a worldwide standard for T-Mobile Show less

Project Manager

• Oct 2000 - May 2002

-Implemented IT structuring and managing the Remedy Helpdesk Application Change Process-Implemented a new application for the Business Development Strategy Department-Implemented of an E2E Defect Tracking tool-Delivered Marketing Intelligence System (From concept to execution).-Supported implementation of the JCS Redwood scheduling system for all IT scheduling jobs-Implemented a new internal IT application to support the latest needs-Team Leader Ben Remedy IT development team-Responsible for the development of the T-Mobile Activation System for new customers-Team Leader datawarehouse BI team Show less

Business Consultant @ T-Mobile

• Oct 2000 - May 2002

See description of my role at T-Mobile between 2000-2002. See description of my role at T-Mobile between 2000-2002.

Project Manager

• 1999 - 2000

Project Manager for Customer Service. Worked on various projects. Delivery of extra functionality for Customer Service applications, organizing staff for major projects and facility requirements.

Resource Planner

• May 1998 - 1999

Resource Planner for customer service agents, specialists and team leaders.

Planning Officer Field Operations

• 1997 - 1998

Responsible for a team of field engineers visiting customer locations. Coordinating implementations for the Telfort corporate data services. Handling incidents and monitoring SLA's with customers. Responsible for a team of field engineers visiting customer locations. Coordinating implementations for the Telfort corporate data services. Handling incidents and monitoring SLA's with customers.

Process Controller

• 1996 - 1997

Planning and coordination of Field Support engineers. Organize nationwide hardware replacement. Dealing with incidents reported from customer locations nationwide. Planning and coordination of Field Support engineers. Organize nationwide hardware replacement. Dealing with incidents reported from customer locations nationwide.

Officer

• 1991 - 1996