Experience

ATFX MENA

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Senior Relationship Manager

  • Jun 2023 - Present

  Dubai, United Arab Emirates •MI reporting and analysis on daily, weekly, and monthly basis to maximize value of client’s relationships. • Develop the portfolio by prospecting new clients, cross selling and offering suitable corporate services to existing customers. • Achieve various individual business targets and contribute to the performance of the team. • Prepare Business proposals in accordance with delegated authority. • Identify business opportunities and potential clients individually or… Show more •MI reporting and analysis on daily, weekly, and monthly basis to maximize value of client’s relationships. • Develop the portfolio by prospecting new clients, cross selling and offering suitable corporate services to existing customers. • Achieve various individual business targets and contribute to the performance of the team. • Prepare Business proposals in accordance with delegated authority. • Identify business opportunities and potential clients individually or corporates. • Responsible to resourcefully & successfully manage, train and instruct several new associates in the many different offices concurrently. • Established deep-rooted customer relationships based on a thorough knowledge of each client's history, market, internal structure & diverse needs. • Demonstrated success in client retention - multiplication of deals from existing clients due to superior customer service. • Managed multiple clients, projects, diverse product types, as well as managing several associates. • Responsibly managed complex deals from industry leaders that were challenging, complex, demanding & requiring my senior skill set to manage proficiently. • Increased efficiency by 90%, increased revenues by 95% due to meticulous management of the deals and insightful Retention built with the clients. • Anticipated, prepared, compiled and independently initiate materials for meetings and perform follow up as needed Show less



Equiti AR

• Business Development Manager

  • Feb 2021 - Jun 2023

  New Cairo, Cairo, Egypt Working closely with the marketing team to help with campaigns and events. • Increasing wallet share and improving performance with existing clients. • MI reporting and analysis on daily, weekly, and monthly basis to maximize value of client’s relationships. • Evaluate opportunities for partnerships, sponsorships, and advertising on an on-going basis. • Reaches budget following assigned to each client segment • Smashed sales goal with $1.5 million for 2022. • Focus on business… Show more Working closely with the marketing team to help with campaigns and events. • Increasing wallet share and improving performance with existing clients. • MI reporting and analysis on daily, weekly, and monthly basis to maximize value of client’s relationships. • Evaluate opportunities for partnerships, sponsorships, and advertising on an on-going basis. • Reaches budget following assigned to each client segment • Smashed sales goal with $1.5 million for 2022. • Focus on business development of retail and professional clients. • Maximize existing revenue streams and build on existing relationships. • Keeping a record of territorial market trends and requirements and sharing the insights with the product teams. • Connect with prospective clients over phone, email, video, and meetings to build rapport, excitement, and gain buy-in. • Identify business opportunities and potential clients. • Source and convert leads into sales; ensure high quality interaction with potential clients. • Drive new account sales by demonstrating the benefits of the company’s products and services to prospects. Keeping up to date with all new products and services. Show less



ATFX Global Markets (CY) Ltd

• Cyprus
• Financial Services
• 1 - 100 Employee

• Assistant Marketing & Events Manager

  • Jul 2018 - Aug 2020

  United Arab Emirates Develop a marketing communications plan including strategy, goals, budget, and tactics. • Direct social media team to engage audiences across traditional and new media. • Monitor, analyze and communicate PR results on a quarterly basis. • Evaluate opportunities for partnerships, sponsorships, and advertising on an on-going basis. • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding… Show more Develop a marketing communications plan including strategy, goals, budget, and tactics. • Direct social media team to engage audiences across traditional and new media. • Monitor, analyze and communicate PR results on a quarterly basis. • Evaluate opportunities for partnerships, sponsorships, and advertising on an on-going basis. • Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them. • Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programs. • Deploy successful marketing campaigns and own their implementation from ideation to execution. • Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis. • Produce valuable and engaging content for our website and blog that attracts and converts our target groups. • Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely. • Measure and report on the performance of marketing campaigns, gain insight and assess against goals. Show less



Alfardan Sports Motors - Ferrari & Maserati Official Importer

• Assistant marketing & CRM manager

  • Jun 2015 - Jul 2018

  Doha,Qatar • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. • Customer Journey Mapping, analyzing touch points with the organisation and maximizing commercial opportunities. • Working closely with all departments to ensure the CRM… Show more • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. • Customer Journey Mapping, analyzing touch points with the organisation and maximizing commercial opportunities. • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. • Overseeing direct communications with customers through the CRM. • Monitor and maximize customer lifetime value strategies ensuring maximum profitability. • Ensuring the database is segmented effectively for targeted marketing activities. • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email. • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products. • Present monthly reports and analysis to the Retail managers on the growth of the marketable customer database, developing initiatives to help improve and drive in store data capture including in store events and staff incentive schemes. • Working with the Marketing Manager and Brand Manager in order to develop a customer clientelling programme, targeting the highest value customers; support the Marketing & The Brand Manager in the development of a suite of email and direct mail communications including a welcome programme for these customers. • Manage the quality and consistency of data capture across all customer touch points including the website, stores, competitions, Showroom and in store events. Show less



Egyptian Automotive & Trading Co.

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Care & CRM Executive

  • 2014 - 2015

  alexandria egypt •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. •Review Warranty dates & policy terms through the Elsa system to determine whether a particular loss is covered by warranty. •Check to ensure that appropriate changes were made to resolve customers' problems. •Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, face to face or… Show more •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. •Review Warranty dates & policy terms through the Elsa system to determine whether a particular loss is covered by warranty. •Check to ensure that appropriate changes were made to resolve customers' problems. •Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, face to face or through phone. •Refer unresolved customer grievances to designated departments for further investigation. •Update the customer's data & complaints through the CRM system. •Handling the quality control check before the car delivery to the customers. •Handling service bookings. •Check the repeated repairs requests from the technical support & update it through the VW Portal. •Monthly reports for daily survey , CSS & telephone reports. Show less



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Assistant Administrative

  • 2014 - 2014

  United Arab Emirates •Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. •Resolves administrative problems by coordinating preparation of reports, analysing data, and identifying solutions. •Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. •Provides information by answering questions and… Show more •Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. •Resolves administrative problems by coordinating preparation of reports, analysing data, and identifying solutions. •Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. •Provides information by answering questions and requests. •Completes operational requirements by scheduling and assigning administrative projects; expediting work results. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Contributes to team effort by accomplishing related results as needed. •Prepares &Tracks courier. •Maintains supplies inventory by checking stock to determine inventory level anticipating needed supplies, placing & expediting orders for supplies, verifying receipt of supplies. •Arranges Events & Meetings for clients. •Assists The HR team In (Submitting employee data reports by assembling, preparing, and analysing data). Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Customer Service Executive

  • 2012 - 2014

  United Arab Emirates Main Responsibilities • Service Bookings. • Sales leads. • Recovery arrangements. • Ability to use the abs system for bookings also the fast track for sales Leeds. • Assist the customer for the locations and directions through the phone. • Escalating customer complains. • Handling Honda UAE, Oman & Qatar beside trading enterprises (Jeep – Dodge – Chrysler – Volvo & Auto mall).