Experience

Atrium Health Floyd

• Hospitals and Health Care
• 100 - 200 Employee

• Director

  • Aug 2014 - Present



Press Ganey

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Principal / Education Consultant

  • 2009 - 2014

  Provide leadership and consulting for employee and physician satisfaction & engagement survey projects. Provide recommendations to executive leadership based on survey results. Build positive relationships of trust and respect with client leadership team. Guide and support successful implementation of recommended improvement strategies. Develop education content and conduct service behavior training and workshops. Lead education and training for all organizational levels including physicians, executive leadership teams, managers and frontline staff. Presenter for RISE, "Improving the Infusion Suite Experience", Summit Knowledge Series Webinars presented by Jansen Biotech, (A division of Johnson & Johnson). Invited speaker for 2013 Rockwell Lectureship, "How You Do Anything Means Everything", Communication for Healthcare Leadership . Show less



Harbin Clinic

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Director of Patient Services

  • 2004 - 2009

  Joined the organization to be a part of designing and implementing their customer service program with a focus on changing the organization’s service culture. Provided staff development, creating interesting and innovative programs to educate and engage Harbin Clinic's staff of nearly 1000 associates. Programs provided an emphasis on service behavior, and the individual’s role in the patient experience and produced improved service performance and increased employee retention. Led the development of a service improvement program for physicians. Show less



Floyd Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Community Service Coordinator

  • 2000 - 2003

  Served as medical community liaison, marketing and providing education about home health services to develop and maintain physician referral base. Created and delivered wellness programs within the service area. Served as medical community liaison, marketing and providing education about home health services to develop and maintain physician referral base. Created and delivered wellness programs within the service area.



Floyd Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Department RN

  • 1992 - 1999

  Staff and charge nurse in Floyd's Level II Trauma Center. Staff and charge nurse in Floyd's Level II Trauma Center.