Experience

Etoile - حلواني ايتوال

• Egypt
• Food and Beverage Services
• 100 - 200 Employee

• Assistant IT Manager

  • Dec 2017 - Present

  Under direction of the Senior IT Manager cover off all aspects of development, support and maintenance of the core IT network and infrastructure, utilizing the below technical skills With the MSS: Manage all incoming IT support calls in the call logging system and direct to the necessary support queue or distribute to other departments as necessary (i.e. Software Development Team) -Answer and log incoming phone calls to IT support into the call logging system and resolve over the phone remotely if possible. This will require a polite phone manner with good interpersonal skills . Action approved user account requests and changes for Email, VLE etc. (in conjunction with Ring wood support in the immediate future) Order hardware consumables where necessary when onsite IT Support Specialists and other staff request them -Receive and resolve support request emails from Parents regarding Parent Portal access . -When the MSS is unavailable (e.g. at a different site) and no other Support resource is available the AM would be expected to act as a Mobile IT Support Specialist if the call in question is of an urgent nature . Be a central resource for desktop software distribution for both Student and Admin networks . -Provide 3rd line support for the MSS and ISS in all aspects of the IT environment and ensure that they are able to administer and maintain relevant site-specific core systems . - Provide, maintain and distribute through the IT specialists standard desktop builds for all networks. - Be available via phone (mobile or landline) during normal work hours .providing direction for the IT Support Specialists . - In co-operation with the SM, provide a schedule of works and estimated timescales for major upgrades and changes to all aspects of the IT / Environment during school holiday periods, ensuing that projects get completed on time with the minimum of disruption. Hours of work are likely to be very different than those during term time Show less



Aqua technology international

• Egypt

• Senior System Administrator

  • May 2017 - Dec 2017

  - Manage Active Directory and Site Replications, windows 2008 server. - Experience in Installations and configure Exchange 2010, - Kasper-sky Antivirus products knowledge. - Respond to Computer users’ requests (by phone, email, and person). - Responsible for the technical items purchasing for the Company - Experience in call center programs. - Experience in Fort GATE firewall. - Experience in Camera systems in organization. - Responsible for network issue in organization . Show less



AVIT - Aviation Information Technology

• Egypt
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior System Engineer

  • Oct 2013 - Apr 2017

  * Working in CCC in Ministry of Civil Aviation as 2nd level technical support for remote airports system. * Maintain , support and install equipment of the core room of the CCC * Monitoring and troubleshooting problems of SITA connection and airlines for (LAN & WAN) connections * Hands on experience on SITA products ( CUTE , BRS FIDS , AODB & LDCS ) * Assisting SITA Site administrators on their daily operational work. * ARINC vMUSE - Deep experience handling various hardware vendors inside work environment ; including IBM, Fujitsu & HP Compaq servers; HP Compaq and IBM workstations; ATB printers IER 557 , BTP 508 & 506 , Fujitsu Siemens 9860 ATB/BTP , DESKO GRSK 504 BGR and IER 627 BGR - Deep experience in administrating all MS deployed OS in Egyptian Airports such as Windows NT, 2000 professional & server, XP professional & then-client, 7 , 2003 server & 2008 server Show less



Corex Services

• 176,sector no 6th,industrial Area ,zahraa el maadi,el maadi

• System Engineer

  • Jan 2013 - Oct 2013

  Responsible for all information and communication technology issues in Egypt and UK, technically supporting 60+ employees and managing 5 servers. - Providing leadership and advice on new technology, security, and meeting organizational needs. -Setting and enforcing IT policy standards. - Ensuring high quality IT support and training for staff. - Hardware and software acquisition and installation, and budget management. - Directing statistical reporting for the organization. - Participating in high-level management and strategic planning for the organization as a whole. Show less



ENERGYA Steel Solutions

• Saudi Arabia
• Construction
• 200 - 300 Employee

• it Specialist

  • 2010 - 2013

  As I.T. Specialist (January 2010- January 2013) Underlying software, and planning the following: 1. Generating new accounts and emails for current or newly hired users and installing the required software and operating system on different PCs. 2. Active Directory and Site Replications. 3. DNS, DHCP and Relay Agents. 4. Backup types and best solutions for each application. 5. Experience in Installations and configure windows server 2003, Exchange Server 2007and TMG server. 6. Providing IT support to projects -sites locally or remotely either when opening new Locations or Sites, Documents network problems and resolutions for future reference. 7. Anticipates communication and networking problems and implement preventive measures. 8. Developing IT training materials and procedures, and/or train users on the proper use of hardware and software. 9. Kaspersky Antivirus products knowledge. 10. Respond to Computer users’ requests (by phone, email, and person). 11. Responsible for the technical items purchasing for the Company. Show less