Experience

Crédit Agricole Creditor Insurance (CACI)

• Ireland
• Insurance
• 100 - 200 Employee

• Project manager

  • Sep 2023 - Present



Generali France

• France
• Insurance
• 300 - 400 Employee

• Organization & change management project manager

  • Jan 2021 - Jul 2023

  - French subsidiary of the 3rd insurance group in the world behind Allianz and Axa - ◾Definition of the target operating model for marketing activities regarding the acquisition of La Médicale, a subsidiary of Crédit Agricole - Established scope delimitation, led as-is and gap analysis workshops, defined target processes - Gained 20% FTEs on the target scope ◾Delegation of activity - Established a business case as part of the company’s strategy to reduce… Show more - French subsidiary of the 3rd insurance group in the world behind Allianz and Axa - ◾Definition of the target operating model for marketing activities regarding the acquisition of La Médicale, a subsidiary of Crédit Agricole - Established scope delimitation, led as-is and gap analysis workshops, defined target processes - Gained 20% FTEs on the target scope ◾Delegation of activity - Established a business case as part of the company’s strategy to reduce overheads - Gained 10% FTEs on the target scope ◾Operational efficiency & overheads streamlining on marketing activities - Activated technological, organizational & HR levers and estimated potential gains & investments required for arbitration ◾Securing IBANs & disbursements to reduce fraud - Led as-is and gap analysis workshops, defined target processes on certain business lines & subsidiaries including Generali Luxembourg ◾ Implementation of the Action Plan of the Savings Department - Established a cartography of contractual documents archives, established a RACI on IDD, launched the digitization of the contractual documentation of a portfolio of 50 000 contracts ◾ Launch of Data community - Established a community to unite employees around a common culture of data, created the brand identity & the communication strategy - Multiplied x3 the number of participants at the end of the first 4 months of existence ◾ Internal topics - Internal trainer: design impactful presentations (including training creation), project management - Member of the Circle of Innovators - Innovation Champion Program - Popularization pitch on the blockchain & the Metaverse Show less - French subsidiary of the 3rd insurance group in the world behind Allianz and Axa - ◾Definition of the target operating model for marketing activities regarding the acquisition of La Médicale, a subsidiary of Crédit Agricole - Established scope delimitation, led as-is and gap analysis workshops, defined target processes - Gained 20% FTEs on the target scope ◾Delegation of activity - Established a business case as part of the company’s strategy to reduce… Show more - French subsidiary of the 3rd insurance group in the world behind Allianz and Axa - ◾Definition of the target operating model for marketing activities regarding the acquisition of La Médicale, a subsidiary of Crédit Agricole - Established scope delimitation, led as-is and gap analysis workshops, defined target processes - Gained 20% FTEs on the target scope ◾Delegation of activity - Established a business case as part of the company’s strategy to reduce overheads - Gained 10% FTEs on the target scope ◾Operational efficiency & overheads streamlining on marketing activities - Activated technological, organizational & HR levers and estimated potential gains & investments required for arbitration ◾Securing IBANs & disbursements to reduce fraud - Led as-is and gap analysis workshops, defined target processes on certain business lines & subsidiaries including Generali Luxembourg ◾ Implementation of the Action Plan of the Savings Department - Established a cartography of contractual documents archives, established a RACI on IDD, launched the digitization of the contractual documentation of a portfolio of 50 000 contracts ◾ Launch of Data community - Established a community to unite employees around a common culture of data, created the brand identity & the communication strategy - Multiplied x3 the number of participants at the end of the first 4 months of existence ◾ Internal topics - Internal trainer: design impactful presentations (including training creation), project management - Member of the Circle of Innovators - Innovation Champion Program - Popularization pitch on the blockchain & the Metaverse Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant – Financial Services Industry & fintech

  • Aug 2020 - Jan 2021

  - Big Four worldwide consulting firm - ◾Outsourcing of part of the business and IT activities of a banking group - Defined the transferable scope, designed transitional & target organization - +200 employees outsourced under L12-24 to preserve employment - 2 consultation information files approved by social authorities

• Consultant – Financial Services Industry & fintech

  • Oct 2018 - Aug 2020

  ◾Design of target customer journeys as part of the redesign of the IS tool on a European scale for a major banking player - Analyzed as-is situation, identified customer pain points, led the service design lab on the co-creation of target customer journeys - +42 types of pain points identified (manual tasks, low value-added tasks, etc.) on 6 customer journeys ◾ Internal topics - Wrote pitch (commercial prospecting) on various themes: post merger acquisition integration… Show more ◾Design of target customer journeys as part of the redesign of the IS tool on a European scale for a major banking player - Analyzed as-is situation, identified customer pain points, led the service design lab on the co-creation of target customer journeys - +42 types of pain points identified (manual tasks, low value-added tasks, etc.) on 6 customer journeys ◾ Internal topics - Wrote pitch (commercial prospecting) on various themes: post merger acquisition integration in insurance, harmonization of insurance subscribing practices within a major banking player, profitability of incubators, chatbot in AI optimization of customer interactions, etc. - Launched the mentoring pilot: wrote the pitch, undertook oral presentation in front of the associate comittee, transformed the mentoring pilot into a mentoring program



Groupe Crédit du Nord

• Banking
• 700 & Above Employee

• Marketing research officer – Professionals market

  • Sep 2016 - Sep 2018

  - Banking group, subsidiary of Société Générale - ◾Implementation of a sectoral approach on offers for liberal professions, VSEs, and associations - Led packaging, benchmark, regulatory update, commercial animation, management, etc. ◾Implementation of development strategy for professional clients by promoting 2.0 partnerships - Launched 4 new partnerships & service offers (media and multichannel strategy, commercial animation, etc.): ALD Automotive, Doctolib, Oxatis,… Show more - Banking group, subsidiary of Société Générale - ◾Implementation of a sectoral approach on offers for liberal professions, VSEs, and associations - Led packaging, benchmark, regulatory update, commercial animation, management, etc. ◾Implementation of development strategy for professional clients by promoting 2.0 partnerships - Launched 4 new partnerships & service offers (media and multichannel strategy, commercial animation, etc.): ALD Automotive, Doctolib, Oxatis, Ellisphere with co-creation of a brand (“PassBtoB”)

• Multichannel direct marketing project manager

  • Sep 2015 - Aug 2016

  ◾Led 32 operations (print and digital campaigns), 42 documents designed (mailing, customer and employee guides, contracts, point-of-sale promotion), €54,700 engaged budget



Néorateur - Eloquence association of NEOMA Business School Reims

• Région de Reims, France

• Communication manager

  • Jan 2015 - Mar 2015

  ◾Defined and implemented brand consistency (graphic quidelines, marketing campaign themes, event coverage including the eloquence contest) ◾ Supervised and strategically coordinated the different communication campaigns: implementation of a retro-planning, distribution on different social platforms. Examples of events: eloquence contest, challenge box. ◾Multiplied the audience by 6 in 3 months ◾Defined and implemented brand consistency (graphic quidelines, marketing campaign themes, event coverage including the eloquence contest) ◾ Supervised and strategically coordinated the different communication campaigns: implementation of a retro-planning, distribution on different social platforms. Examples of events: eloquence contest, challenge box. ◾Multiplied the audience by 6 in 3 months