Experience

GAT Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• VP of Email Compliance

  • Jan 2017 - Present

  VP Email Compliance at GAT Marketing Agency: Providing staff management, client interaction/management and marketing direction in the firearms industry. http://gatmarketing.com/ VP Email Compliance at GAT Marketing Agency: Providing staff management, client interaction/management and marketing direction in the firearms industry. http://gatmarketing.com/



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• On Site Supervisor

  • Dec 2013 - Jan 2017

  Supervisor-Dock Coordinator Provide direction and guidance to Yale New Haven Hospital Receiving Department in the coordination of product and distribution to multiple sites within the business unit. Selected Contributions:  Reduced volume left-over work with better use of staff and organization  Provided suggestions and direction on reducing overtime - reduced OT by half within the first 9 months including reduction of additional vendor/driver support thru better use of staff  Coordinate incoming FedEx, UPS and Freight and all outgoing courier trucks to main campus and off-sites  Improved communication between end-users and the Materials Services Department, along with the Purchasing, ORs, and ITS departments Show less



Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Site Manager Office Services and Safety @ Customer Account Dannon

  • Mar 2011 - Sep 2012

  Manage the day-to-day operations of facilities and office services. Provide direct support to 350+ in-house customers while directing the office services, reception and facilities teams. Establish with local fire departments and American Red Cross needed safety procedures and work with building management to execute emergency drills with all tenants. Project management: including new safety and emergency protocols from start to finish, security establishment, procedures and policy. Establish and role out NetFacilites Tracking Software to customer site to better utilize staff for workflow and effectively track customer requests. Providing customer and staff training on software usage. Provide updated postage usage, cost-savings, printer volumes, and mail reports to management, while servicing customer’s immediate needs in the facilities. Create and update all customer reports need for Monthly and Quarterly Reviews. Roll up UPS Usage Reports for customer requests and budget analysis. Provide coaching, counseling, and direction to all team members. Provide opportunities for employee empowerment, advancement, and career development. Show less



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Support Services Manager @ Microsoft Account

  • May 2008 - Jul 2009

  Manage a staff of 24 to 34 Sales and Support Administrators, District Marketing Coordinators, Marketing Specialists, Receptionists, Briefing Coordinators, Mailroom, Shipping and Receiving staff at multiple customer sites. Provide direction and support to teams. Develop customer relationships with Business Owners while providing excellent customer service to 1000+ customers at site. Improve moral and feelings of belonging to Spherion while battling inherent co-employment concerns and issues in a vendor environment. Work closely with onsite customer staff to gain efficiencies and process improvements for the betterment of customer and company. Provide all necessary reporting to management and customer including Monthly and Quarterly Business Reviews. Supported Microsoft Account in NYC, NY and Iselin, NJ, and backed up Malvern and Pittsburg, PA sites Selected Contributions:  Increased staff presence and availability to provide support at the site level  Improved customer relationships with Business Owners mending previous relationship with management and staff  Provided team members with advancement options and career direction, was able to promote 3 staff within the last year by providing guidance and skill enhancement  Increased Marketing support staff at NYC site through better communication and relationship building with the customer, identifying their needs and working towards solutions  Established Recognition program to promote higher morale and build a better rapport with staff  Work closely with Customer’s Operations Managers to ensure all support are meeting the needs of the Business owners  Interview, hire, develop, and train staff for success in a high paced high pressure customer environment in Marketing and Sales Support for a Fortune 100 customer account Show less



PBMS

• White Plains, NY - Windsor, CT

• Customer Operations Manager @ IBM Account

  • Feb 2003 - May 2008

  Manage and supervise employees in Mail, Courier, Printer Support, and Shipping and Receiving departments at csutomer sites. Manage 11 -20staff.. Accountable for the Revenue, COGS, and Profit (P&L) of six cost centers in the account. Provide billing, accounts payable and receivable, and overall maintenance of costs charged to managed General Ledger (G/L) accounts. Oversee and control PBMS assets within site including 72 network printers and multi-function devices, and 31copiers: Prepare, monitor, and manage a $1.1 million budget. Selected Contributions: Exceeded Profit goals for Q1-Q4 2005 (120% performance to plan) Managing revenue goals for 2006 of 103% of budget expectations Managed an increase in profits and margin % each year since 2003; 24 % 2003, 26% in 2004, 28% in 2005 Managed the removal of 300+ antiquated printers for customer and replaced with 75 top-of-the-line multi-function Network Printers in White Plains site End-to-End Project (E2E) Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Regional Manager Distribution Services-Assistant Treasurer

  • Jan 1995 - Jan 2003

  Manage the Northern Regions Distribution Services Departments including mail and messenger services to 135 branches and multi-site locations and 65 user departments. Direct the actions of five supervisors/managers, 75 professionals, (clerical, mailroom, and vehicle messengers) at three Regional and three satellite locations. Control the annual budgets of three cost centers with a budget of $3.6M. Improve messenger service effectiveness with regular messenger updates and revisions for an increase in productivity to user departments and customer check processing times. Show less

• Supervisor Distribution Services

  • Jan 1990 - Jan 1995

  Manage the Northern Regions Distribution Services Departments including mail and messenger services to 135 branches and multi-site locations and 65 user departments. Direct the actions of five supervisors/managers, 75 professionals, (clerical, mailroom, and vehicle messengers) at three Regional and three satellite locations. Control the annual budgets of three cost centers with a budget of $3.6M. Improve messenger service effectiveness with regular messenger updates and revisions for an increase in productivity to user departments and customer check processing times. Show less



Sam Ash Music

• Retail
• 300 - 400 Employee

• Sales Associate

  • Jul 1988 - Feb 1990

  Provide Sales assistance for Brass, Woodwinds, Guitars, and Amps. Assist with ordering sheet music, inventory control, and staying current with new instruments and accessories. Helped with the Over 30 Guitar Club held monthly. Provide Sales assistance for Brass, Woodwinds, Guitars, and Amps. Assist with ordering sheet music, inventory control, and staying current with new instruments and accessories. Helped with the Over 30 Guitar Club held monthly.