Experience

Wagan Corporation

• United States
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Dec 2016 - Present

  •Responsible for Amazon Connect Interactions, Amazon AWS, Amazon Reviews, and Questions for direct response.•Social Media aspects regularly reviewed and regulated for constant increase in positive exposureand reinforcement of loyal customers.•Reduced redundant obsolete business practices and introduced CS Reps to updated methods toincrease efficiency.• Consulted/managed Customer Service to help assist with Technical Support calls.

• Customer Success Engineer

  • Nov 2013 - Present

• Sales Manager Assistant

  • Mar 2017 - Dec 2019

  • Coordinate and schedule shipping logistics for sales via LTL and small parcels• Prepare quotations, product data sheets, and sales reports.• Monitor Inventor and update inventory when needed via EDI• Verify Pos accuracy from data entry• Dispute Charge-backs and provide proof of delivery• Communicate with vendors and corporate clients• Send ASN and invoice through EDI, as well as ERP• Enter Sales orders via ERP

• Customer Service Agent

  • Dec 2016 - Mar 2017



ISMAYA GROUP

• Indonesia
• Hospitality
• 700 & Above Employee

• Business Consultant

  • Jan 2014 - Dec 2016

  • Advised and consulted in the profile of Social Media platforms to maximize product awareness and recognizability in order to enhance brand recognition and increase sales. • Built Social Media Identity through branding policies reflected in collateral, media kit, trade show presence, and public relations efforts. • Designed, revised, and implemented Web site, social media contacts, and word-of-mouth buzz aligning promotional presence with corporate strategy. • Updated obsolete web protocols and databases, improving visual appearance and user experience. • Reported, tracked and analyzed campaigns proving success in strategies and return on investment. • Developed strategic marketing campaigns to build website traffic and product interest. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Private Banker

  • Dec 2009 - Dec 2013

  • Developed & proposed viable marketing/promotional calendar to bolster current companycampaigns and new opportunities with increased base of customers.• Maintained and promoted customer relationships through building personal relationships andhistory with customer base.• Consistent perfect score in Customer reviews and follow up surveys related to service andperformance.-Rated in the top 3% percentile in Sales at Branch level and entire Regional District of NorthernCalifornia. Show less

• Lead Teller

  • Oct 2009 - Dec 2009

  • Managed client portfolios and responsible for the acquisition of new accounts.• Trained to utilize several tools at our disposal including several softwares, data acquisitionmethods, and proper customer interaction• Acquired knowledge on the proper assignment of products to corresponding customers based ondata processed using software that utilizes customer background information.• Provided guidance, training, and coaching to new employees offering counsel and createdassignments to promote employee development. Show less