Experience

United Community Bank

• United States
• Banking
• 500 - 600 Employee

• GRC\Information Security Analyst

  • May 2021 - Present

  • Provided oversight and accountability of GRC controls within the Information Security Program. Documented, matured, and implemented an Application User Access Review and the Vendor Security Review process.• Collaborated and participated with internal auditors to ensure proper controls are in place within the Information Security Program for regulatory compliance.• Worked with internal and external audit in testing Information Security Program and Policy to include GLBA, Dodd-Frank, and other regulatory programs.• Improve the organization’s email security posture by enhancing DMARC, SPF and DKIM implementation with Mimecast E-mail Gateway.• Supported advanced email security to mitigate credential phishing, business email compromise, account takeover, and other forms of attacks utilizing Abnormal Security Platform.• Effectively managed vendor cyber risk and performed vendor security reviews from onboarding, ongoing due diligence and continuous monitoring using BitSight Technologies Platform.• Worked with UCBI staff to understand business applications and operational processes where emails are sent to external parties on behalf of Internet domains attributed to the organization.• Implemented security policies, processes, and procedures relative to DMARC/SPF/DKIM.• Implemented the proper due diligence relative to DMARC/SPF/DKIM remediation to mitigate risks to business processes and operational impact regarding email delivery. Show less

• Information Security Analyst

  • Nov 2020 - May 2021

  • Reviewed, updated, and maintained Information Security policies to ensure regulatory compliance.• Actively monitored Information Security & abuse mailbox & responded accordingly as required. • Monitored and reviewed emails submitted as Phishing to confirm email legitimacy.• Configured e-mail tags to bypass KnowBe4 AI.• Phishing and spam incident remediation through KnowBe4 platform.• Facilitated quarterly and annual Vendor Security Reviews to ensure regulatory compliance.• Implementing and enforcing established information security policies and procedures. Show less



Pacolet Milliken, LLC

• United States
• Investment Management
• 1 - 100 Employee

• IT Analyst

  • Jan 2016 - Jan 2020

  • Provided strong technical, computer, admin support, and project management to the organization and its subsidiaries (Hydro-Electric Plant, Wastewater Treatment Plant & Manufacturing Plant). • Implemented Two-Factor Authentication security throughout parent company and subsidiaries along with an Internal audit of Active Directory accounts (StealthBits). • Collaborated and participated with all aspects of Disaster Recovery and a SIEM (Security Information & Event Management) system. • Maintained and supported virtual environment, network databases, and systems by updating system hardware, software and troubleshooting for systems errors. • Maintained, supported, and administered corporate wide Microsoft Dynamics GP software. • Point Of Contact (POC) for internal staff, managed services providers, &r third-party vendors. • Supported, maintained, and administered network and data security, including active directory, group policy, firewalls, virus protection, and email security. • Authored, edited, and maintained detailed documentation of the logical and physical design of the corporate network, disaster recovery, internal and external business process. Show less



Spartanburg Housing

• United States
• Real Estate
• 1 - 100 Employee

• IT Systems Analyst

  • Jan 2013 - Dec 2015

  • Initiated a pilot program by partnering up with Spartanburg School District 7, Kajeet, and Novatel Wireless to provide internet access to low-income families who resided at home complexes that were managed by the Spartanburg Housing Authority, as part of the Connect South Carolina initiative. • Developed a project plan to upgrade the entire end-user community with updated workstations with dual screens. Once the workstation upgrade was completed, help-desk-related calls were reduced by 50%. • Successfully secured $80,000 to accomplish a workstation upgrade project and outdated resident computer labs, a files server, and a movable server rack system with a 16 port KVM switch. • Devised a more efficient, functional, and robust network IP scheme to maximize data traffic flow throughout the agency. • Served as a key technical liaison between IT and staff to develop technology solutions, and strategies based on the business process needs of the organization. • Mentored, coached, and trained staff members to increase the overall expertise of the organization. • Provided day-to-day support, including the monitoring of operational processes, execution and validation of maintenance-related changes, participation in code inspections, and researching potential issues. • Maintain confidentiality and adhere to regulatory compliance issues as they evolve. • Installed, assembled, and configured computers, network copiers, monitors, network infrastructures, and peripherals such as printers scanners and related hardware; pulled cables and rewired or directed the rewiring of cables as required for new installations and office reconfiguration. • Assisted with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintained current knowledge of hardware, software, and network technology and recommended modifications as necessary. Show less