Experience

SODIC

• Egypt
• Real Estate
• 700 & Above Employee

• Senior After Sales Service

  • Sep 2022 - Present

• After Sales Service Specialist

  • Sep 2021 - Aug 2022



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• Saudi Arabia
• Retail
• 700 & Above Employee

• Customer Care Representative

  • Apr 2019 - Sep 2020

  • Maintaining the CRM system, communication and customer management • Developing strong customer relationships and responsible of resolving queries of the customers through e-mail and chat / social media channels within the assigned TAT • Monitoring the audience trends and raising flags for urgent matters • Providing effective negations to objections raised by customers • Forecasting, analyzing and reporting sales data to Sales Manager • Ensuring targets and KPI’s (Key Performance Indicators) are consistently met or exceeded, and understanding the relevance and impact of those factors on the team’s overall performance. Show less



Jumia Egypt

• Egypt
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2015 - Mar 2019

  • Monitored calls for quality assurance and determined performance gaps and provide feedback to individuals • Ensured new process and projects proper implementation • Participated in the improvement of telesales process and scripts at group level • Developed and executed the outbound lead strategy to optimize and maximize contacts to drive sales • Responsible of the escalation unit with the management team. • Monitored calls for quality assurance and determined performance gaps and provide feedback to individuals • Ensured new process and projects proper implementation • Participated in the improvement of telesales process and scripts at group level • Developed and executed the outbound lead strategy to optimize and maximize contacts to drive sales • Responsible of the escalation unit with the management team.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Mar 2013 - Oct 2015

  • Defined personal and corporate revenue objectives • Leveraged the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios. • Booked and installed new lines/circuits/bundles/services to meet established monthly quotas • Designed customized and cost-effective solutions for the clients • Submitted pricing and pre-qualification requests reflecting the client's requirements • Maintained open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Jul 2012 - Feb 2013

  • Sold telecommunications products and services to both individuals and companies • Sold VoIP for corporate technology and communications systems • Built market position by locating, developing, defining, negotiating, and closing business relationships • Identified, contacted and built relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments • Maintained an updated database in sales database including all activities, partners, and opportunities with their current status Show less



AAPIC Association des agents de prévention du Québec

• Construction

• Event Coordinator

  • Jul 2008 - May 2010