Rocio Rivas

Especialista de Digitalización y Automatización at Maritima Dominicana SAS
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Contact Information
us****@****om
(386) 825-5501
Location
Dominican Republic, DO
Languages
  • Inglés Professional working proficiency
Skills

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Credentials

  • Creatividad e Innovación
    Academia Gerencial
    Dec, 2020
    - Nov, 2024
  • Auditor Interno de Sistemas Integrados de Gestión ISO 9001, ISO 14001, ISO 45001
    CIRECOM
    Mar, 2020
    - Nov, 2024

Experience

  • Maritima Dominicana SAS
    • Dominican Republic
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Especialista de Digitalización y Automatización
      • Mar 2023 - Present

      - Administración Sharepoint 365. - Diseño de registros/ formularios.- Digitalización de registros/formularios.- Automatización de procesos.- Administración de bases de datos.- Creación de sistemas de tickets/solicitudes.- Asesoría y soporte a usuarios.

    • Documentation Systems Administrator
      • Feb 2022 - Mar 2023

      Responsible for the design, digitization and automation of documentation and records through office 365 tools.Ensure compliance with integrated ISO, BASC and OEA standards through the planning and execution of Internal Audits.HelpDesk.

    • Quality and Processs Coordinator / Proccess Automation
      • Jan 2021 - Apr 2022

      Digitization and automation of records through office 365 tools (SharePoint, Power Automate, etc).Head of Document ManagementPlanning and Coordination of Internal AuditsEnsure compliance with integrated ISO standardsAnalysis of opportunities for improvement, internal audits, evaluation of suppliers, calibration and verification of measurement equipment, among others.Among other activities.

    • Quality and Process Analyst
      • Jan 2019 - Apr 2022

      • Coordinate and execute activities related to compliance with the requirements of ISO 9001, ISO 14001, ISO 45001 standards, such as:• Coordinate and execute the programming of internal audits.• Maintain and manage documentation, both internal and external to the company.• Inventory management of measurement equipment (verification and calibration)• Administration and distribution of certifications.• Registration, updating and administration of suppliers.• Collaboration in planning and implementing activities and projects that ensure continuous improvement.• Administration of records of non-compliant services and monitoring of corrective actions to control and/or mitigate them.• Manage the SharePoint 365 collaboration platform.• Among other activities. Show less

    • Quality and Process Assistant
      • Feb 2017 - Jan 2019

      - Assist in activities to ensure Quality, Safety, Health and Environment standards (ISO 9001, 14001 and OHSAS 18001).- Execution of internal audits.- Administration and updating of controlled documentation.- Monitoring the implementation of pending, corrective and preventive actions.- Administration and distribution of policies and certifications.- Among other activities

    • Communications, Digitization & Messaging
      • Jun 2013 - Feb 2017

      - Reception, review and debugging of the information received in the main electronic accounts of the company, ensuring the correct digital and/or physical distribution of the same to the corresponding areas and timely attention to customer requirements.- Digitization and indexing of physical files in support of the company's innovation projects.- Assistance in the coordination of the internal and external messaging of the company, ensuring the correct distribution and collection of correspondence. Show less

  • Horwath HTL Spain
    • Spain
    • Business Consulting and Services
    • 1 - 100 Employee
    • Intern
      • Mar 2017 - May 2017

      Design a marketing plan aimed at attracting clients from the public sector for the line of tourism and leisure. Design a marketing plan aimed at attracting clients from the public sector for the line of tourism and leisure.

  • Total Logistics Solutions
    • Administrative Assistant
      • Jan 2013 - Jun 2013

  • Total Logistcs Solutions
    • Inside Sales
      • Jun 2012 - Jan 2013

  • ALMATRANS
    • Costumer Services
      • Aug 2008 - Jun 2012

      Supply the services required by customers in general, for the administration of their electronic inventories in the processes of receiving and dispatching merchandise in refrigerated and dry warehouses under the different modalities: general, fiscal or re-export. Supply the services required by customers in general, for the administration of their electronic inventories in the processes of receiving and dispatching merchandise in refrigerated and dry warehouses under the different modalities: general, fiscal or re-export.

  • Rocio's Accesories
    • Villa Jaragua, Neyba
    • Owner
      • Aug 2000 - Aug 2005

      Variety store for ladies, gentlemen and children. Variety store for ladies, gentlemen and children.

Education

  • Universidad Antonio de Nebrija
    Master, Marketing & Publicidad Digital
    2016 - 2017
  • Hamilton Jones
    Cara a cara con el Cliente, Servicio al cliente
    2016 - 2016
  • Iglesia de Cristo de Santo Domingo
    Curso-taller Inteligencia Emocional, Psicología
    2016 - 2016
  • Interactive Advertising Bureau (IAB)
    Basic Digital Marketing, Marketing Digital
    2016 - 2016
  • Servicio Nacional de Aprendizaje (SENA)
    Trabajo en Equipo en el Nivel Gerencial, Administración
    2015 - 2015
  • Servicio Nacional de Aprendizaje (SENA)
    ISO 9001:2008: Auditoría Interna de Calidad, Auditoría
    2015 - 2015
  • Servicio Nacional de Aprendizaje (SENA)
    CRM - La Administración De La Relación con los clientes, La Administración De La Relación con el cliente
    2015 - 2015
  • Servicio Nacional de Aprendizaje (SENA)
    Ingresos & Gastos Personales, Finanzas personales
    2015 - 2015
  • Escuela Nacional de Locución Profesor Otto Rivera
    Locution, Communication and Media
    2014 - 2015
  • FamComputers - INDOTEL
    Advanced Excel, Computing
    2013 - 2013
  • Universidad Autónoma de Santo Domingo
    Licenciada Cum Laude Mercadotecnia, Mercadotecnia
    2006 - 2013
  • Barna Business School
    Ventas Consultivas & Negociaciones, Ventas especializadas, promoción comercial y actividades de marketing
    2012 - 2012
  • Servicio Nacional de Aprendizaje (SENA)
    Fundamentos para la participación en los Mercados Internacionales, Marketing internacional
    2012 - 2012
  • Servicio Nacional de Aprendizaje (SENA)
    Autoaprendizaje y Desarrollo Personal en el Nivel Administrativo, Administración y gestión de empresas, general
    2012 - 2012
  • ITLA
    HTML, Computing
    2007 - 2007
  • Universidad Autónoma de Santo Domingo
    Programa de Inglés por Inmersión - UASD-MESCyT, Enseñanza de inglés como lengua extranjera
    2007 - 2007
  • CENED
    Cajera Comercial y Bancaria, Contabilidad
    2006 - 2006
  • ITLA
    PhotoShop, Computing
    2006 - 2006
  • ITLA
    Flash, Computing
    2006 - 2006
  • ITLA
    Basic Computing, Computing
    2003 - 2003

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