Senior Product Manager

• Oct 2023 - Present

Responsible for End to End product lifecycle with an emphasis on customer requirements. Developed Use cases and requirements and necessary. Work across multiple teams and business units to collaborate and increase efficiency. Help highlight and prioritize upcoming features and deliver meaningful results back to the customers. Responsible for End to End product lifecycle with an emphasis on customer requirements. Developed Use cases and requirements and necessary. Work across multiple teams and business units to collaborate and increase efficiency. Help highlight and prioritize upcoming features and deliver meaningful results back to the customers.

Retail Partnerships Manager

• Feb 2022 - Jul 2023

Demonstrated expertise in identifying and solving complex business problems by collaborating closely with customers in utilizing the Auror platform, resulting in improved operational efficiency and customer satisfaction. Kept a keen understanding of the enterprise retail and loss prevention (LP) landscape in North America, actively staying updated on industry trends and best practices. Utilized excellent communication and interpersonal skills to foster strong relationships with stakeholders, both internal and external, effectively collaborating with cross-functional teams to achieve shared goals. Successfully engaged and influenced executive and senior management in large organizations, showcasing the ability to work at all stakeholder levels and gaining buy-in for strategic initiatives. Leveraged strong analytical skills to formulate and execute data-driven strategies for key accounts, resulting in increased revenue and customer retention. Thrived in an environment of ambiguity, adapting to changing priorities and a dynamic work pace, while maintaining focus on achieving desired outcomes. Worked closely with platforms such as Slack, Catalyst, Salesforce, Microsoft Teams, Asana, Figma and more. Show less

Information Technology Product Manager

• Aug 2021 - Feb 2022

Owner of multiple technology products- from vision, design, requirements, and final delivery. Developing a product plan and delivering breakthrough experiences to market by working with technical and non-technical partners. Supporting Asset Protection and stock accuracy initiatives with technology solutions that bring deconfliction and modern design to the workplace. Work synchronously with multiple business units and industry partners to develop and bring to life best in class systems productivity tools. Identifying product requirements and future enhancements through collaborative engagements to support product creation. Shape, maintain and communicate product catalog roadmaps- including near-term delivery and 1-2 year product evolution. Engage stakeholders in aligning and supporting company and business unit objectives. Measuring and improving key product catalog metrics to enhance the customer/user experience and creating a compelling and relevant product vision using web metrics, customer/user loyalty/insights, customer/user feedback/research and internal operational analytics. Identifying opportunities by leveraging customer and user feedback and team knowledge/expertise in order to connect company strengths with available resources. Show less

Asset Protection Operations Manager

• May 2018 - Aug 2021

Broad oversight of Asset Protection Technology and Policy programs encompassing Artificial Intelligence, checkout security, exception based reporting, critical incident management, crisis response, Asset Protection training and development. Responsible for leading a team that executes Enterprise Direct Store Delivery operations, policy, and evolution. Acted as the primary point of interface between Point of Sale, Technology, and Asset Protection departments.

Corporate Reclamation Manager

• May 2017 - May 2018

Managed Reverse Logistics operations, processing and, policy. Worked with international NGO's, Charities, and trusted Vendor partners to create and implement sustainable exit plans for distressed, expired, damaged, and recalled goods. Had responsibility to negotiate contracts for swell rate charges, billable charges, and final item disposition. Led a team of 45 logistics professionals across the United States and supervised 19 processing facilities in 17 States. Realized net profit increases of 9% per year in damaged and unsellable items. Show less

Division Loss Prevention Manager

• Apr 2016 - May 2017

• Guided the Loss Prevention Department successfully in a division including 126 stores, 3 warehouse operations, and over 19k associates. Trailblazed changes in Loss Prevention and Shrink with 7 salaried management direct reports and 29 indirect reports preparing them for the transition to an Asset Protection culture. • Aggressively advanced the training of the LP department in the use of data analytics, exception based reporting, investigations, and resource management resulting in significant measurable increases in productivity thus raising the overall ROI of the department. • Maintained successful partnerships with multiple federal and regional law enforcement agencies, and vendors to increase the functionality and success of the LP department and the division. Networked with individuals at the Enterprise level and peers across the Kroger divisions and beyond to gain diversity in thought to create the best possible initiatives for the Kroger Michigan Division. Show less

District Loss Prevention Manager

• Jul 2013 - Apr 2016

• Built a team of District Loss Prevention Specialists for 24 store district spanning 2 states with a focus on career development. Mentored DLPS’s per their strengths and talents while providing them with tools to increase efficiency and effectiveness.• Assisted in the launching of the flagship (Kroger) Main & Vine store with ongoing responsibilities as a Loss Prevention liaison.• Exercised expertise in CCTV systems; provide technical knowledge support the division, including overseeing division wide conversion to standard.• Developed recruiting strategies with an emphasis on diversity and education, innovative strategies for increasing responsiveness to Loss Prevention goals throughout the division. Show less

Sr. Loss Prevention Specialist

• Jan 2013 - Jul 2013

• Facilitate hiring and ongoing education of all District Loss Prevention Specialists. Training of all District Loss Prevention Specialists for QFC in Loss Prevention policies, procedures, floor work, and introduction to the different law enforcement programs in the respective districts.• Plan and assist in coordinating Loss Prevention teams and local law enforcement during events such as the Mayday Riots in Seattle to ensure store, staff, and patron safety.• Partnered with the Fred Meyer Chehalis Warehouse to reduce logistical losses particularly concerning liquor to QFC Stores. The results ended in policy changes not only across QFC, but Kroger KMAs company wide. Show less

District Loss Prevention Specialist

• Nov 2011 - Jan 2013

Detection and apprehension of amateur and professional shoplifters. External investigations of known shoplifters in conjunction with local, state, and federal law enforcement agencies throughout the division.

Loss Prevention Specialist / Manager

• Apr 2002 - Nov 2011

Trained Loss Prevention Personnel. Oversight of the financial performance of each store with broad responsibility for increasing the cost effectiveness of the location. Investigated loss due to bad debt, fraud, shrink, theft and initiated collection procedures. Trained Loss Prevention Personnel. Oversight of the financial performance of each store with broad responsibility for increasing the cost effectiveness of the location. Investigated loss due to bad debt, fraud, shrink, theft and initiated collection procedures.

Security Officer

• Aug 2001 - Apr 2002