Dawn Cooper, CTE, CTM

Sr. Group Air Specialist at The Traveller Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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Todd Edwards

I first started working with Dawn in 1989 at Canadian Airlines in Toronto. It was clear from the beginning that Dawn had a talent for Airline management and the travel industry in general. She excelled in all her rolls at Canadian and later at Air Canada as well as at Maritz Travel. Dawn always considers the company and customer above all else. She has a keen sense of fairness and always seeks to find win win situations for all concerned. She has a strong focus on detail while always seeing the larger goals and objectives of every project she takes on. In my experience, Dawn is the consummate team player but is more than willing to step up to a leadership role when called upon. I would not hesitate to recommend Dawn for any position she were to apply for within her current work environment or in any new opportunities she may seek.

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Credentials

  • CTE (Corporate Travel Expert)
    GBTA | Global Business Travel Association
    Apr, 2010
    - Nov, 2024
  • CTM - Certified Travel Manager
    CITC (Canadian Institute of Travel Councellors)
    Jan, 2010
    - Nov, 2024
  • TICO Travel Counsellor Exam
    TICO (Travel Industry Council of Ontario)
    May, 2009
    - Nov, 2024
  • TICO Travel Manager Grandfathered
    TICO (Travel Industry Council of Ontario)
    May, 2009
    - Nov, 2024

Experience

    • Canada
    • Events Services
    • 1 - 100 Employee
    • Sr. Group Air Specialist
      • Dec 2018 - Present

      MICE Group TravelGroup Air & Attendee Block ManagementSabre CRSProprietary Attendee Management System MICE Group TravelGroup Air & Attendee Block ManagementSabre CRSProprietary Attendee Management System

    • MICE, Group Air & Corporate Travel Specialist
      • Apr 2016 - Dec 2018

      MICE Group TravelGroup Air, commercial & privateCorporate Travel, dedicated agentAmadeus MICE Group TravelGroup Air, commercial & privateCorporate Travel, dedicated agentAmadeus

    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Special Assistant Agent
      • Feb 2016 - Apr 2016

      USA departures special assistant agentHospitality Specialist USA departures special assistant agentHospitality Specialist

    • Staffing and Recruiting
    • 1 - 100 Employee
    • Owner
      • Apr 2015 - Feb 2016

      Educational Sabbatical Educational Sabbatical

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Manager Meetings & Incentives North America
      • Feb 2014 - Mar 2015

      Meetings & Incentives Management includes:Full Service Conference, Meetings IncentivesSmall Meetings Individiual IncentivesRegistration (Cvent)Group Air (Self Serve & Full Service) + Private Jet OperationsSalesforce Meetings & Incentives Management includes:Full Service Conference, Meetings IncentivesSmall Meetings Individiual IncentivesRegistration (Cvent)Group Air (Self Serve & Full Service) + Private Jet OperationsSalesforce

    • Canada
    • Marketing Services
    • 400 - 500 Employee
    • Manager, Travel Management
      • Dec 2005 - Feb 2014

      Group, Meeting & Incentive Travel Management,Individual Incentive Travel,Corporate Business TravelGroup Air Specialists2013 Winner of Robert C Follows Caregiving Award Group, Meeting & Incentive Travel Management,Individual Incentive Travel,Corporate Business TravelGroup Air Specialists2013 Winner of Robert C Follows Caregiving Award

    • Canada
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service
      • May 1989 - Dec 2005

      Airport Operations Reservations Call Center agentAgency Sales agentTicket office agent Airport Operations Reservations Call Center agentAgency Sales agentTicket office agent

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Office Manager - Travel Search Inc affiliate office
      • Feb 1996 - Dec 2001

      Managed agency operationsCorporate Travel reservations, reporting, accountingCreated niche web based package for Satellite Agent Recruiting Program Managed agency operationsCorporate Travel reservations, reporting, accountingCreated niche web based package for Satellite Agent Recruiting Program

    • English Instructor - JAPAN
      • 1990 - 1991

      Conversational Instructor• Developed Children’s course outline and teaching curriculum• Implemented “idioms” in lessons utilizing role-play, class outings & contact with other “:Geijins” or foreigners.• Educated students about Canada & world issues through conversation• Acquired valuable knowledge of Japanese society language and customs Conversational Instructor• Developed Children’s course outline and teaching curriculum• Implemented “idioms” in lessons utilizing role-play, class outings & contact with other “:Geijins” or foreigners.• Educated students about Canada & world issues through conversation• Acquired valuable knowledge of Japanese society language and customs

Education

  • GBTA
    CTE, GBTA - Corporate Travel Expert
    2010 - 2012
  • CITC - Canadian Institute of Travel Councellors
    CTM - Certified Travel Manager, Travel Management
    2010 - 2011
  • St. Clair College
    Travel & Tourism, Tourism
    1987 - 1989

Community

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