Hope Sophia Lagon

Medical Virtual Assistant at MedVA
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Contact Information
us****@****om
(386) 825-5501
Location
Iloilo, Western Visayas, Philippines, PH

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Experience

    • United States
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Medical Virtual Assistant
      • Oct 2022 - Present

      • Work directly with the practice’s provider and perform tasks on their behalf so they can render care to more patients and be more productive such as documenting any procedures performed and sends laboratory orders, referrals & prescriptions as prescribed. • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers. • Providing administrative support duties, including but not limited to data entry, appointment scheduling, fax and email management. • Verify prescriptions and initiate prior authorizations as necessary. • Review and prepare medical charts before and after the consultation. • Strictly adhering and complying with the HIPAA guidelines. Show less

    • Clinical Study Coordinator
      • Mar 2021 - Present

      - Overseeing the smooth running of clinical trials. - Collecting, coding, and analyzing data obtained from research. - Managing research budgets. - Informing participants about study objectives. - Adhering to research regulatory and ethical standards. - Creates and/or maintains all documents and records related to the study - Overseeing the smooth running of clinical trials. - Collecting, coding, and analyzing data obtained from research. - Managing research budgets. - Informing participants about study objectives. - Adhering to research regulatory and ethical standards. - Creates and/or maintains all documents and records related to the study

    • Philippines
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Healthcare Data Analyst I
      • Nov 2020 - Oct 2022

      - Accurately and efficiently collect information from IDN- Healthcare websites and data enter into an internal online application- Perform web research to validate and enter the most accurate record- Navigate multiple systems and internal tools for research and documentation

    • Consumer Advocacy Representative
      • Feb 2019 - Oct 2020

      - Responds to inquiries from consumers requesting information. - Provide public records to companies to help mitigate risk. - Objective is to minimize risk of litigation being filed against LexisNexis Risk Solutions.

    • Financial Services
    • 700 & Above Employee
    • Licensed Insurance Agent
      • Oct 2019 - Mar 2022

      - Provide advice to clients and recommend insurance products. - Provide intermediary services between insurance companies and clients. - Provide good customer service to maintain and retain clients. - Provide advice to clients and recommend insurance products. - Provide intermediary services between insurance companies and clients. - Provide good customer service to maintain and retain clients.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Nurse Associate/Senior Process Executive – Voice
      • May 2016 - Jan 2019

      - Managed high volume of inbound calls/fax of prior authorization request from medical personnel and patients. - Determined if CPT and ICD-10 codes were correct and qualified for coverage. - Assisted the Utilization Review Department in the close examination and verification of medical authorization requests submitted by physicians and multidisciplinary providers. - Managed high volume of inbound calls/fax of prior authorization request from medical personnel and patients. - Determined if CPT and ICD-10 codes were correct and qualified for coverage. - Assisted the Utilization Review Department in the close examination and verification of medical authorization requests submitted by physicians and multidisciplinary providers.

  • SKIN PHILOSOPHIE Medical Aesthetic & Lifestyle Solutions
    • Taguig, National Capital Region, Philippines
    • Clinical Nurse/Marketing Officer
      • May 2015 - May 2016

      - Assist the dermatologist with procedures/treatments. - Welcomes patients and visitors in person or in the telephone, and answering or referring inquiries. - Scheduling appointments and maintaining records and accounts. - Assist the dermatologist with procedures/treatments. - Welcomes patients and visitors in person or in the telephone, and answering or referring inquiries. - Scheduling appointments and maintaining records and accounts.

    • Clinical Study Administrative Assistant
      • Jun 2014 - Apr 2015

      - Responsible for providing administrative, technical, and documentary support to ongoing research studies. - Responsible for providing administrative, technical, and documentary support to ongoing research studies.

Education

  • West Visayas State University
    Bachelor of Science - BS, Registered Nursing/Registered Nurse
    2009 - 2013

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