Customer Experience Specialist

• Nov 2021 - Present

- Tracking customer experiences across online and offline channels, devices, and touchpoints.- Responding to customer queries in a timely and effective manner, via email, social media, or chat applications. - Tracking customer experiences across online and offline channels, devices, and touchpoints.- Responding to customer queries in a timely and effective manner, via email, social media, or chat applications.

Human Resources Coordinator

• Jul 2022 - Aug 2022

Executive Assistant

• Mar 2022 - Aug 2022

Order Management Specialist

• Jul 2018 - Nov 2021

- Completed administrative tasks by performing business correspondence, customer support, data entry, and research.- Liaised between customers, fulfillment, and vendors and maintained effective lines of communication.- Provided primary customer support to internal and external customers.- Cultivated customer loyalty, promoted repeat customers, and improved sales.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Managed social media, website, and CRM.

General Virtual Assistant

• Jul 2013 - Oct 2019

- WP Website content, QA, and management.- Liaised between clients and vendors and maintained effective lines of communication.- Provided administrative services, including chat and email correspondence.- Provided primary customer support to internal and external customers.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Cultivated customer loyalty, promoted repeat customers, and improved sales.- Communicated with vendors regarding back order availability, future inventory, and special orders.

Virtual Assistant

• Apr 2018 - May 2018

- YouTube Music backend research. - YouTube Music backend research.

US Senior Recruiter

• Apr 2013 - May 2013

- Locate/source talented individuals to meet a company’s needs.- Conducted screening and initial interviews and then profile talents.- Maintain candidate database. - Locate/source talented individuals to meet a company’s needs.- Conducted screening and initial interviews and then profile talents.- Maintain candidate database.

Implementation Payroll Specialist

• Feb 2013 - Mar 2013

- Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations.- Manage the setup of the payroll, tax, and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.- Train the client on the ADP systems and processes while supporting the client through a minimum of the first two payroll cycles. - Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations.- Manage the setup of the payroll, tax, and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.- Train the client on the ADP systems and processes while supporting the client through a minimum of the first two payroll cycles.

Senior Customer Support Specialist

• Mar 2008 - Dec 2012

- Promptly responding to customer queries via email, live chat, and phone.- Liaising with colleagues or managers to find the best solutions to customers’ issues.- Maintaining a polite, helpful, and professional manner at all times.- Providing training to new customer service agents. - Promptly responding to customer queries via email, live chat, and phone.- Liaising with colleagues or managers to find the best solutions to customers’ issues.- Maintaining a polite, helpful, and professional manner at all times.- Providing training to new customer service agents.

Outbound Sales Specialist

• Feb 2006 - Dec 2007

- Contact prospective customers by both telephone and email.- Identify prospects that fit the target demographic.- Up-sell additional products as the need arises.- Negotiate prices with clients who are interested in making bulk orders. - Contact prospective customers by both telephone and email.- Identify prospects that fit the target demographic.- Up-sell additional products as the need arises.- Negotiate prices with clients who are interested in making bulk orders.

Production Crew

• Sep 2005 - Feb 2006

- Assisted in packaging and storing of ice cream goods and raw materials needed for ice cream. - Assisted in packaging and storing of ice cream goods and raw materials needed for ice cream.

Summer Job Trainee

• Apr 2000 - May 2005

- All summer seasons of the year 2000 to 2005.- Assisted employees with all administrative and clerical work in different departments. - All summer seasons of the year 2000 to 2005.- Assisted employees with all administrative and clerical work in different departments.