Kaspars Bernans
Passenger Service Manager at Havas Latvia- Claim this Profile
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English Full professional proficiency
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Latvian Native or bilingual proficiency
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Russian Professional working proficiency
Topline Score
Bio
Juris Zalāns
I have had the pleasure of working with Kaspars in passenger handling as well as management roles and he has always shown great strength of character. Kaspars has a natural teamwork and leadership skills which combined makes him an outstanding leader that others can rely on and expect advice and guidance. Kaspars has a great balance of being people and result focused that results in excellent overall problem solving skills.
Sonia D.
Kaspars attended my Instructional Techniques 5-day Workshop at the IATA AirBaltic Training Center in Riga (June 2011). He is full of energy and passion for training and performance improvement. His level of engagement with the course content and activities is proof that he is committed to creating experiences that improve performance in the classroom and back on the job. Congratulations, Kaspars!
Juris Zalāns
I have had the pleasure of working with Kaspars in passenger handling as well as management roles and he has always shown great strength of character. Kaspars has a natural teamwork and leadership skills which combined makes him an outstanding leader that others can rely on and expect advice and guidance. Kaspars has a great balance of being people and result focused that results in excellent overall problem solving skills.
Sonia D.
Kaspars attended my Instructional Techniques 5-day Workshop at the IATA AirBaltic Training Center in Riga (June 2011). He is full of energy and passion for training and performance improvement. His level of engagement with the course content and activities is proof that he is committed to creating experiences that improve performance in the classroom and back on the job. Congratulations, Kaspars!
Juris Zalāns
I have had the pleasure of working with Kaspars in passenger handling as well as management roles and he has always shown great strength of character. Kaspars has a natural teamwork and leadership skills which combined makes him an outstanding leader that others can rely on and expect advice and guidance. Kaspars has a great balance of being people and result focused that results in excellent overall problem solving skills.
Sonia D.
Kaspars attended my Instructional Techniques 5-day Workshop at the IATA AirBaltic Training Center in Riga (June 2011). He is full of energy and passion for training and performance improvement. His level of engagement with the course content and activities is proof that he is committed to creating experiences that improve performance in the classroom and back on the job. Congratulations, Kaspars!
Juris Zalāns
I have had the pleasure of working with Kaspars in passenger handling as well as management roles and he has always shown great strength of character. Kaspars has a natural teamwork and leadership skills which combined makes him an outstanding leader that others can rely on and expect advice and guidance. Kaspars has a great balance of being people and result focused that results in excellent overall problem solving skills.
Sonia D.
Kaspars attended my Instructional Techniques 5-day Workshop at the IATA AirBaltic Training Center in Riga (June 2011). He is full of energy and passion for training and performance improvement. His level of engagement with the course content and activities is proof that he is committed to creating experiences that improve performance in the classroom and back on the job. Congratulations, Kaspars!
Credentials
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BD500 Series (PW PW1500G) Ground Handling Practical
Lufthansa Technical Training GmbHSep, 2016- Oct, 2024 -
Diploma in Leadership & Management
International Air Transport Association (IATA)Sep, 2014- Oct, 2024 -
Ground Operation Management
International Air Transport Association (IATA)Sep, 2014- Oct, 2024 -
Harvard Manage Mentor
Harvard Business PublishingSep, 2014- Oct, 2024 -
Carriers Liability Awareness Training
UK Border Agency in Corporation with Gatwick Airline Liaison SectionFeb, 2014- Oct, 2024 -
Certificate of Aviation Security Training
LufthansaDec, 2013- Oct, 2024 -
Dangerous Goods Instructional Technique
International Air Transport Association (IATA)Dec, 2012- Oct, 2024 -
Ability to Manage Staff course
Commercial Education Center RigaOct, 2011- Oct, 2024 -
Instructional Technique
International Air Transport Association (IATA)Jun, 2011- Oct, 2024 -
Passenger with Reduced Mobility Instructor
Passpartout Training ltdSep, 2010- Oct, 2024 -
Amadeus booking system Training course
airBalticApr, 2010- Oct, 2024 -
Initial train-the-trainer course on PRM issues
Skywise Solutions Ltd.Feb, 2016- Oct, 2024 -
Dangerous Goods Regulations - Instructor Refresher
International Air Transport Association (IATA)Oct, 2014- Oct, 2024 -
Dangerous Goods Regulations Initial Cat.6
International Air Transport Association (IATA)Feb, 2013- Oct, 2024
Experience
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Havas Latvia
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Latvia
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Airlines and Aviation
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1 - 100 Employee
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Passenger Service Manager
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Jun 2016 - Present
- Ensure that company mission, vision and values are met in each day to day activity as well when strategic decisions are made- Involved in company budgeting, key figures measure, and target setting process- Responsible for the success of the team, monitoring and developing staff performance to meet airline customer requirements, and ensuring compliance with company budget, performance standards, and quality targets- Traning specialist responsibilities- Maintain a close relationship with all relevant airports, airlines, and civil aviation authorities.- Participate in education and development of the staff- Develop an effective personal evaluation and remuneration system Show less
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Training Manager
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Feb 2012 - Present
- Responsible for planning and training process for all HAVAS Europe stations (Riga, Helsinki, Stockholm, Berlin, Tallinn, Frankfurt, Munich, Hamburg, Stuttgart & Dusseldorf) - Ensure and monitor timely training manual updates in accordance with International Aviation requirements- Ensure the training process is organized in line with respective International Aviation requirements- Make inspections and follow the curriculum and teaching quality- Maintain training-related documentation database- Approve training programs and company trainers Show less
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Training Instructor
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Apr 2010 - Present
-Dangerous Goods (DGR) Instructor (2011 - present)-Passenger with Reduced Mobility (PRM) Instructor (2010 - 2015)-Passenger Handling Agent Training Instructor (2010 - 2015)-Travel Documentation Training Instructor (2010 - 2015)
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Your Company Radio
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Latvia
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Human Resources Services
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1 - 100 Employee
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Business Development Director & Radio Voice
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Mar 2020 - Present
https://yourcompanyradio.com/ https://yourcompanyradio.com/
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Biznesa augstskola Turība
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Latvia
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Higher Education
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1 - 100 Employee
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Lecturer
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Sep 2019 - Present
Subjects - Team Building Team Building and Management Process Effectiveness in Organization Subjects - Team Building Team Building and Management Process Effectiveness in Organization
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Passenger Handling Supervisor
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Feb 2011 - Mar 2012
work closely with airport, airline Operations Control Center, Ground handling dispatcher, and government authorities- assure flight handling according to customer airline agreement- to be functionally responsible for a shift- provide data and analytical support for effective Scheduling and Planning processes- based on pre-planning data assure the needed amount number of staff and perform the next day's flight editing- participate in non-standard situations with passengers and solve the problems according to customer airlines requirements- participate in the development of quality standards and implementation including monitoring corrective/preventive actions Show less
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Passenger Handling Agent
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Feb 2010 - Feb 2011
-perform passenger and baggage check-in-represent the customer airlines during all handling-perform passenger document check according to airlines rules-perform flight boarding-be a member of ERO and Special assistance team-other duties assigned by Direct Supervisor
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Harvest Performance
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Canada
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Professional Training and Coaching
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Trainee
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Jun 2011 - Jun 2011
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BGS (Baltic Ground Services)
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Lithuania
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Airlines and Aviation
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1 - 100 Employee
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Passenger Handling Supervisor
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Apr 2008 - Nov 2008
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Riga Airport
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Latvia
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Airlines and Aviation
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100 - 200 Employee
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Passenger Handling Agent
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Sep 2005 - Mar 2008
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Education
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2019 - 2021
Biznesa augstskola Turība | Turiba University
Master of Business Administration - MBA -
2015 - 2019
Biznesa augstskola Turība | Turiba University
Bachelor's degree, Business Administration -
1994 - 2005
Rigas 64.secondary school
High school, General Studies
Community
