Héctor Martín García

Interaction Team Leader at Weber Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Arroyomolinos, Community of Madrid, Spain, ES
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency
  • Alemán Elementary proficiency
  • Francés Elementary proficiency
Skills

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Bio

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Credentials

  • NICE inContact’s Core Certification
    NICE inContact
    Feb, 2021
    - Oct, 2024
  • Presence Core v11.1
    Enghouse Interactive - Presence
    Mar, 2019
    - Oct, 2024
  • R Programming Track
    DataCamp
    Jun, 2017
    - Oct, 2024

Experience

  • Weber Solutions
    • Spain
    • Telecommunications
    • 1 - 100 Employee
    • Interaction Team Leader
      • Jul 2022 - Present

      Responsable del departamento CTI dentro del area de Customer Services, gestionando la implementación de soluciones de Contact Center y el equipo de soporte, tanto evolutivo como correctivo.Colaboración con el área de preventa en tomas de requerimientos con clientes y en la elaboración la parte técnica de ofertas. Nexo de unión con el area de desarrollo, de cara a transmitir las necesidades del cliente que no pueden ser alcanzables por el equipo de proyectos y que requieren de desarrollos e integraciones a medida.Tecnologías de Contact Center: ICR Evolution, Presence, Nice inContact, Genesys. Show less

    • Evolution ICR administrator analyst programmer
      • Oct 2017 - Jun 2022

      Administrator, analyst and programmer in ICR-Evolution Contact Center solution. In charge of every project stage. Having a close relationship with suppliers and customers. Functions: -Requirements definition along with final customers. -Preventive/Corrective/developmental maintenance. -Creation of documentation and validation tests. -Provide training to the final users (Contact center agents or supervisors). -Developing live demos. -Deployments and upgrades. -Scripting development. -Reporting. -Asterisk PBX installation, configuration and administration. Show less

  • Minsait
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Analyst - Junior System Engineer
      • Oct 2014 - Oct 2017

      Previously called Indra Sistemas, 3 year experience working at this new company named Minsait. Technical support engineer at CC/CXM (Contact Center/Customer eXperience Management) department. 8x5 / 24x7 preventive/corrective maintenance of CTI and IVR platforms. Having a close relationship with providers and customers. -CTI: Genesys 8.0, Centriphone Millenium. -IVR: Nortel Platform - MPS500 and MPS1000. Avaya Aura Experience Portal 7.0. -Application Servers: Apache, Tomcat. -Speech recognition servers ASR and TTS: Nuance, Loquendo. -Workforce management: Teleopti WFM. Functions: -8x5/24x7 Preventive/Corrective maintenance of CTI and IVR platforms. -Creation of documentation and validation tests. -Provide training to the final users (Contact center agents or supervisors). -Developing Demos to upgrade different solutions. Show less

  • Arca.
    • Spain
    • Telecommunications
    • 100 - 200 Employee
    • Operations and Maintenance Technician
      • Sep 2014 - Oct 2014

      Deployment of the 2G/3G/4G mobile phone network from Nokia Siemens Network - Telefonica Functions: Configure the new antennas. Integrate the antennas into the network. Solving functioning issues. Direct communication with technicians working in the antenna installation. Deployment of the 2G/3G/4G mobile phone network from Nokia Siemens Network - Telefonica Functions: Configure the new antennas. Integrate the antennas into the network. Solving functioning issues. Direct communication with technicians working in the antenna installation.

  • Eindhoven University of Technology
    • Netherlands
    • Research Services
    • 700 & Above Employee
    • Research Internship
      • Sep 2013 - Jun 2014

      Collaborating as Erasmus exchange student with the Electro-Optical Communications group (ECO - http://w3.ele.tue.nl/nl/eco/) at COBRA Research Institute. Working on my Master Thesis. Collaborating as Erasmus exchange student with the Electro-Optical Communications group (ECO - http://w3.ele.tue.nl/nl/eco/) at COBRA Research Institute. Working on my Master Thesis.

  • San Agustín Club de fútbol
    • Valladolid
    • Football Coach
      • Sep 2009 - Jun 2013

      Coach of the San Agustín School football team, Valladolid (Spain). Coach of the San Agustín School football team, Valladolid (Spain).

  • El balcón de las Medulas
    • Valladolid
    • Waiter, cooker and chef
      • Sep 2012 - Sep 2012

      Working at the restaurant Balcón de las Médulas during local festivities of Valladolid (Spain). Working at the restaurant Balcón de las Médulas during local festivities of Valladolid (Spain).

Education

  • Universidad de Valladolid
    2008 - 2014
  • Free Code Camp
    Full Stack Web Development Certification, Computer Software Engineering
    2016 - 2017
  • University of Cambridge
    Certificate in Advanced English, Enslish
    2014 - 2015
  • Colegio San Agustin
    Educacion Infantil, primaria, ESO y Bachillerato
    1993 - 2008
  • Technische Universiteit Eindhoven

Community

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