Experience

KAPPTURE

• United Kingdom
• Software Development
• 1 - 100 Employee

• Development Manager

  • Mar 2016 - Present

  Primary technical interface with projects and sales teams. Responsible for the output of the development team. Hands-on development of software solutions and services using C#, ASP.NET, HTML, jQuery, JavaScript, SQL Server, SQL Server Analysis Services, Swift and Java Responsible for test planning and procedures, version control and release management. Technical support for internal teams and customers. Primary technical interface with projects and sales teams. Responsible for the output of the development team. Hands-on development of software solutions and services using C#, ASP.NET, HTML, jQuery, JavaScript, SQL Server, SQL Server Analysis Services, Swift and Java Responsible for test planning and procedures, version control and release management. Technical support for internal teams and customers.



Internova

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Software Development Manager

  • Jul 2010 - Feb 2016

  Responsible for managing development team activities and project delivery. Hands-on analysis, design, specification and development for multiple large eCommerce projects. Full exposure to development cycle from requirements capture to delivery.Project management of multiple projects with internal and external stakeholders. Agile methodologies used for fast-paced release cycle and continuous development of eCommerce platform.

• Senior Developer

  • Jul 2008 - Jun 2010

  Senior developer and technical project manager, working on multiple projects. Involved in full development life cycle including specification, development and testing. Managed resource scheduling and worked with internal and external stakeholders to deliver projects in line with client’s budget and timescales.



Counter Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Development Manager

  • Jan 2006 - Feb 2008

  Managed development and testing teams. Hands-on development of web-based payment solution using C# / ASP.NET / SQL Server.Primary technical point-of-contact for internal and external stakeholders. Worked with commercial and help desk teams to provide efficient transfer of technical knowledge. Delivery of continuous release cycle for clients in the hospitality sector in education and corporate environments.

• Helpdesk Manager

  • Jan 1999 - Dec 2005

  Day-to-day management of help desk team. Providing technical support for EPOS software and hardware, smart card cashless system, web-based payment system, Windows OS, SQL Server and network devices. Responsible for sourcing and implementing help desk call management system.

• Helpdesk Analyst

  • Sep 1997 - Dec 1998

  Responsible for first and second-line investigation of technical support issues. Installing and configuring Windows OS and EPOS software. Liaison to development team. Introduced support processes and worked with commercial team to establish SLA tracking and reporting system for clients.