Experience

Wellington School
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Domestic Services Manager

  • Oct 2017 - Present


Crealy Great Adventure Park & Resort

• Resort Services Manager

  • Jul 2016 - Sep 2017

  As Resort Services Manager I oversee the entire cleaning and grounds-keeping operations for the South West’s largest family theme park attraction. Directing the presentational departments of Crealy Adventure Park and its adjacent Crealy Meadows Resort, I was charged with the upkeep of all venues, features and amenities and the preservation and enhancement of all grounds and gardens. In addition I manage the accommodation cleaning and facility services for our five star glamping tents and luxury lodges and the operation and maintenance of their hot tub spa pools. Over the last three years the Resort Services teams have developed into a group of engaging, visible and professional team members, providing a unique standard of cleanliness in one of the toughest leisure environments, servicing over 500,000 visitors annually. My tenure has included: •Improving standards, guest satisfaction scores and mystery shop results year on year •Radically changing the culture of the department to match the requirements of an ever expanding tourist destination through guidance, support, intensive micro management and training •The introduction of new working routines, including 24/7 cleaning during school holidays, to improve efficiency and the creation of new systems to promote and improve health and safety practices •Streamlining department budgets for chemicals, paper and waste removal in order to drastically improve the money spent on external products and services Show less