Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Program Manager, Care Enablement

  • Aug 2023 - Present

• Manager, Integration Programs

  • Aug 2022 - Aug 2023



Everly Health

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Learning Management System Manager

  • Mar 2022 - Jun 2022

  -Managed all aspects of LMS, Lessonly, including system migrations -Worked closely with the HRIS team to ensure proper migration feed from HRIS system, UKG -Upload and remove SCORM courses as needed -Supports annual and ongoing compliance training assignments for the whole organization & new hires, as well as organization assignments -Assist with leadership development -Work with DEI team for effective training roll outs around Diversity, Equity and Inclusion -Collaborate with other teams for learning enhancements -Own & maintain working relationships with clients -Monitor support ticket systems (Jira, Atlassian) for internal users & responded within timely manner Show less



HealthEquity

• United States
• Financial Services
• 700 & Above Employee

• People Development System Manager

  • Aug 2019 - Mar 2022

  -LMS migration from Sumtotal to ADP, moving users & content (160+ courses) -Manage all aspects of the system including upkeep of 600+ SCORM courses (add, edit, remove), user groups, content library, etc. -Work closely with instructional designers & learning consultants to develop & implement trainings for specific departments/teams as needed (use of ADDIE model) -Work closely with the HRIS team to ensure proper migration feed -Identified issues, defects & enhancements for ADP -Own & manage company compliance training assignments for the whole organization & new hires, as well as organizational assignments -Leadership Development for high potential individual contributors, newly promoted, current leaders, & leaders of other leaders by collaborating & building programs, VILT & classroom sessions -Assisted facilitation teams with end of training surveys -Create knowledge guides for various roles of the LMS -Manage separate “Learning Inbox” responding to questions, troubleshooting, etc. Show less



WageWorks

• United States
• Financial Services
• 300 - 400 Employee

• Learning & Development Coordinator

  • Jul 2018 - Aug 2019

  Acquired by HealthEquity Acquired by HealthEquity



LogistiCare

• Hospitals and Health Care
• 700 & Above Employee

• Training & Development Coordinator

  • Jan 2015 - Jul 2018

  -Applied Adult Learning Theory within new hire training which included onboarding, company policies, systems & team specifics -Develop & implement training programs to meet organizational goals -Conduct evaluations of training to assess effectiveness & identify areas for improvement -Timekeeping, administer corrective action and/or employee improvement plans -Developing and updating all training manuals, job aids & resources for call center and regional offices -Working closely with team leads, managers, & staffing agencies Show less



By Appointment Only, Inc. (BAO)

• United States
• Advertising Services
• 200 - 300 Employee

• Quality Control Representative

  • Oct 2013 - Jul 2014

  -150-200 outbound calls/day to confirm appointments & reschedule those that were canceled -Spoke with high level executives about the value proposition of our high-tech client's solutions -Maintain working relationship with inside sales representative to work together for the benefit of the client & prospect -Consistently exceeded monthly goals for confirmations & rescheduled/new sales meetings (110%-130%) -Trained new hires on company policies & team objectives -150-200 outbound calls/day to confirm appointments & reschedule those that were canceled -Spoke with high level executives about the value proposition of our high-tech client's solutions -Maintain working relationship with inside sales representative to work together for the benefit of the client & prospect -Consistently exceeded monthly goals for confirmations & rescheduled/new sales meetings (110%-130%) -Trained new hires on company policies & team objectives



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor and Barista Trainer

  • Jul 2006 - Oct 2013

  -Acts with integrity, honesty & knowledge that promote the culture, values and mission of Starbucks -Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team -Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance -Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe andpresentation standards -Follows health, safety & sanitation guidelines for all products -Recognizes & reinforces individual & team accomplishments by using existing organizational tools & by collaborating with store manager to find new, creative, & effective methods of recognition -Delegate work stations & duties of 3-7 partners each shift -Trained new partners and continuously coach existing partners -Cash handling & bank deposit preparation Show less