Experience

Champlain College

• United States
• Higher Education
• 700 & Above Employee

• Student Accounts Representative

  • Aug 2021 - Present

  • Coordinate with Financial Aid and Veteran's Services offices to address student concerns and resolve accounts• Communicate with students to answer questions about their account, and assist them in the account resolution process• Work with Compass Student Services to assist students with account related questions, including Financial Aid, Employer Billing, and account impact of schedule changes• Review accounts for Financial Aid and Grant eligibility/disbursement• Provide direction to assist students in accessing statements, enrolling in resolution plans, and completing required documentation

• Senior Enrollment Operations Coordinator

  • Jul 2019 - Aug 2021

  • Trained Upper Level Management on multiple processes• Extensively trained incoming manager on their role, processes required of them, and their responsibilities• Created procedural documents• Added to, updated, and improved complex 50+ page procedural document that explained role, responsibilities, and many procedures required for institutional functioning• Extensively updated procedural document, created presentation, presented to, and trained multiple managers on a daily process required for institutional functioning• Received multiple accolades from colleagues and management for performance in role, work ethic, and positivity brought to the workplace• Collaborated with Academic Advisors, Program Directors, and Admissions Representatives to respond to inquiries regarding online admissions processes & policies, and individual requests from prospective students• Served as a communications bridge, interact with campus-wide departments, and propose alternative solutions on a case-by-case basis which may entice prospective applicants• Documented the receipt of student application documents received in ImageNow and stored paper documents in an organized filing system• Ran daily reports in Salesforce to identify students that can be moved forward to the next stage of the admissions process• Ran Salesforce to Colleague integrations to maintain the transfer of data for 3,000+ student records daily; find and fix errors that prevent student records from being updated in each system• Provided input related to making the online admissions process more efficient, including the transfer credit review process• Communicated with on-campus Admissions Representatives to manage data and student information in Salesforce and ImageNow• Participated in weekly Admissions/Marketing/Transfer Credit Review team meetings to discuss metrics regarding website interactions, online advertising, and recruitment information engagement

• Course Producer

  • May 2018 - Jul 2019

  • Collaborated with instructors and Program Directors to evaluate and improve course content and the online experience for students, focused on the accuracy of course content and accessibility.• Maintained and successfully launched 60+ courses each term, including Communications, Business Management, Sociology, and General Education.• Assisted in resolving technical problems through collaboration with instructors, content owners, and project directors.

• Data Intern

  • May 2017 - May 2018

  • Compiled and analyzed time/content-sensitive data related to students for the Advising team.• Updated and edited data in Excel and Google Sheets in accordance with confidentiality protocol.



Bitney Adventures

• Co-Founder and Co-Owner

  • Apr 2020 - Present



Champlain College

• United States
• Higher Education
• 700 & Above Employee

• Mentor/Volunteer

  • Sep 2015 - Dec 2016

  • Composed, mixed, mastered audio, designed sound, and assisted students in equipment set-up to record, produce, and edit media projects. • Instructed users in the operation of analog and digital recording equipment, managed inventory, and contributed to guidelines for employees to follow in the studio environment. • Composed, mixed, mastered audio, designed sound, and assisted students in equipment set-up to record, produce, and edit media projects. • Instructed users in the operation of analog and digital recording equipment, managed inventory, and contributed to guidelines for employees to follow in the studio environment.