Experience

Hone

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Director of Learning Design and Coach Community

  • Aug 2023 - Present

• Leadership Coach/Facilitator

  • Mar 2021 - Present

  ICF-certified Coach. I train executives, managers and individual contributors on the foundational skills that leaders need to create psychologically safe environments where employees feel empowered to show up as their authentic selves, learn, and innovate. I help leaders recognize their unique gifts and support them to fully access their potential in alignment with their own values and organizational objectives.

• Director of Coach Community

  • Mar 2022 - Aug 2023

  I'm leading the recruitment, growth and development of our global Coach-Facilitator network. My work will ensure that we bring the best coaches to Hone and that they are set up for success with all the tools and support they need to provide outstanding learning experiences.



Coaching by Sabrina, LLC

• Coach, Facilitator, and Training Strategist

  • May 2018 - Present

  Greater Philadelphia I help Leaders navigate the internal and external challenges of leading people in organizations.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Manager, AML University

  • Jan 2021 - Mar 2022

  I lead a Training Program that reaches 50,000+ associates through eLearning and 1,000+ associates through New Hire and Event-Driven training. The best part is that I lead an amazing team of Developers, Instructional Designers, LMS Administrators, and Facilitators in providing valuable learning experiences for some people that TRULY IMPACT THE WORLD. This is more than a job. It's who I am.

• Principal Process Manager - AML University

  • Aug 2018 - Jan 2021

  Greater Philadelphia Area How do you create amazing learning experiences where the material is heavy and there's a lot of it to learn? And how do you create an impactful and well-managed training program for hundreds of associates in multiple states? This is what I love. As a Subject Matter Expert in Adult Learning and Development, I lead a dynamic team of facilitators and Instructional Designers that deliver new hire, continuing education, and cross training programs in a highly regulated environment. I oversee… Show more How do you create amazing learning experiences where the material is heavy and there's a lot of it to learn? And how do you create an impactful and well-managed training program for hundreds of associates in multiple states? This is what I love. As a Subject Matter Expert in Adult Learning and Development, I lead a dynamic team of facilitators and Instructional Designers that deliver new hire, continuing education, and cross training programs in a highly regulated environment. I oversee processes and coach in the development and instructional design of training materials. One of the most important responsibilities I have is analyzing training effectiveness and the continued development of training team associates on adult learning, facilitation, program development and instructional design. I love what I do!



Haystack Informatics

• United States
• Hospitals and Health Care

• Manager of Operations and Customer Experience

  • Oct 2017 - Aug 2018

  Greater Philadelphia Area As Manager of Operations and Customer Experience, I oversaw the customer experience for all of our products, and managed all training and documentation activities. I partnered with our cross-functional teams to deliver consumer experiences and core product platforms that powered those experiences. I oversaw software development projects for the Engineering and Data Science teams to create and maintain products for our customers. I managed all customer contact for our cloud-based and… Show more As Manager of Operations and Customer Experience, I oversaw the customer experience for all of our products, and managed all training and documentation activities. I partnered with our cross-functional teams to deliver consumer experiences and core product platforms that powered those experiences. I oversaw software development projects for the Engineering and Data Science teams to create and maintain products for our customers. I managed all customer contact for our cloud-based and on-premises solutions, as well as the liaised between customers and internal teams. Show less



Jefferson Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Training Project Manager

  • Apr 2015 - Oct 2017

  I led project teams in creating new Training products for staff development, as well as devising an ongoing training strategy for Physicians and Clinical/Office staff in over 150 Physician practices and across 36 Specialites. I oversaw the partnerships with various departments and practices to create useful products and achieve desired outcomes, and coordinating Training product launches. I worked with my team to identify training and development products to meet training KPIs.



DTLR, Inc.

• United States
• Apparel & Fashion
• 700 & Above Employee

• Corporate Learning and Development Manager

  • Feb 2014 - Apr 2015

  Greater Philadelphia Area Oversight of training programs for 100+ Retail stores. Created the Manager in Training and District Manager in Training program.



Medicine AI

• United Kingdom
• Software Development
• 400 - 500 Employee

• Lead Trainer

  • Aug 2011 - Feb 2014

  Newark, DE Developed, implemented, and delivered Training programs for the Customer Service Organization (CSO) to meet or exceed Customer Service goals and objectives. Developed and administered training assessments, competency testing, and follow-up testing to determine effectiveness of training programs and to document employee profiles. Partnered with learning team and customers to develop course descriptions to be cataloged in SABA LMS. Developed and edited training documentation to support… Show more Developed, implemented, and delivered Training programs for the Customer Service Organization (CSO) to meet or exceed Customer Service goals and objectives. Developed and administered training assessments, competency testing, and follow-up testing to determine effectiveness of training programs and to document employee profiles. Partnered with learning team and customers to develop course descriptions to be cataloged in SABA LMS. Developed and edited training documentation to support changes to policies, procedures, system enhancements, and provider contracting. Served as Supervisor to new hires during initial training process. Served as a product and process expert and resource to the Operations team. Show less



ChristianaCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Representative

  • Mar 2010 - Aug 2011

  Newark, DE Position consists of being part of a front line of communication for an organization of more than 10,600 employees. Incoming calls are taken regarding benefits, payroll explanations, General Policies, compensation, and FMLA Leave requests and administration. Maintain and demonstrate a high level of knowledge concerning each and every area of the Human Resources department. Played a key role in implementing and completing processes such as annual Open Enrollment, Performance… Show more Position consists of being part of a front line of communication for an organization of more than 10,600 employees. Incoming calls are taken regarding benefits, payroll explanations, General Policies, compensation, and FMLA Leave requests and administration. Maintain and demonstrate a high level of knowledge concerning each and every area of the Human Resources department. Played a key role in implementing and completing processes such as annual Open Enrollment, Performance Appraisal, Pay for Performance, and administration of Health Care Reform initiatives. Show less



Nationwide

• Insurance
• 700 & Above Employee

• Master Claim Representative

  • Aug 2006 - Mar 2010

  Nationwide recruited me to conduct investigations and resolve liability related to Automobile injury claims with Attorney-represented and pro se' claimants. Key Results: Played a key role in designing and facilitating cross-functional injury training and AICPCU study-groups for employees. Fostered an Employee Recognition program. Represented the organization at College Career Fairs Provided mentoring and personal assistance to new hires.



Farm Family Casualty Ins Co

• United States
• Insurance
• 1 - 100 Employee

• Claim Representative II

  • Jun 2004 - Aug 2006

  Fulfilled a broad range of Claim functions including evaluating and negotiating claims in Litigation. Resolved complex coverage issues on Auto, Homeowners, and Farm Package Policies. Controlled claims through the Litigation process. Successfully planned and facilitated training sessions and activities at annual Claims Conferences.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claim Representative

  • Oct 2002 - Jun 2004

  Successfully handled claims both inside the office and in the field. Monitored assigned claims for coverage and determined liability. Worked in the field to assess motor vehicle damage and negotiate repairs with Repair Facilities. Conducted personal interviews with injured parties to resolve claims.



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Service Consultant Team Lead

  • Jan 1998 - Oct 2002

  Resolved complex member health benefit inquiries through correspondence and via telephone. Processed and audited medical claims. Mentored new associates. Successfully represented the region in an Employee Recognition program that focused on Leadership Development, Job Development, and Employee Rewards. Coordinated regional award ceremonies and staffed a Recognition team to assist me.