Managing Director

• Nov 2021 - Present

Provide management and strategy consulting in service of organizations seeking to transform their culture, improve employee experience, retention, and well-being, while building internal capacity to assess and sustain DEI efforts Provide management and strategy consulting in service of organizations seeking to transform their culture, improve employee experience, retention, and well-being, while building internal capacity to assess and sustain DEI efforts

Regional Director

• Apr 2022 - May 2023

Sales Associate Manager

• Feb 2017 - Dec 2021

Providing leadership to a cross-functional and culturally diverse team of up to 21 sales professionals; leading them to regularly exceed sales goals & expectations while driving incremental bottom-line growth. Championing team member growth in efforts to maintain a successful talent pipeline.Consistently delivering above established revenue quotas – earning recognition for top sales performance for each calendar year from 2019 – 2021. Building a cohesive high-performance team and driving team engagement by supporting the ongoing development of team members and leaders. Achieved a 95% engagement Index for YE 2020. Took ownership for the training and development of key team members with 4 supporting team leads moving into frontline management roles and 98% of team members achieving higher performance levels to date in 2021. Spearheaded the launch of the company’s Diversity, Equity, Inclusion, and Belonging efforts, including – but not limited to – curating educational content celebrating diversity, creating original video content around the historical purpose of a variety of diversity initiatives. Awarded Custom Ink’s 2017 and 2019 Spirit Awards recognizing dynamic team collaboration and display of the company’s core values (Golden Rule, Ownership, and Innovation). Show less

Lead Singles Satisfaction Assurance Associate

• Nov 2014 - Feb 2017

Achieved significant financial savings and eliminated errors in the production process through inclusive leadership of a 14 member Satisfaction Assurance team. Led team performance coaching efforts through metric review and individual success plans as needed Maintained a highly motivated staff by implementing metric trackers to help team member’s monitor and adjust their performance to meet goals. Awarded Custom Ink’s 2015 Spirit Award recognizing dynamic team collaboration and display of the company’s core values (Golden Rule, Ownership, and Innovation) Show less

Singles Satisfaction Assurance Associate

• Aug 2012 - Nov 2014

Eliminated errors in the production process by meticulously reviewing new customer orders to correct any potential issues before sending the order into production. Maintained a balance of high quality, productivity, accuracy, and customer satisfaction, leading to retention and service loyalty. Received recognition for exceeding goals consistently between the Summer of 2013 - Fall 2014.

Lead Sales/Service Representative

• May 2012 - Aug 2012

Partnered with Lead Sales trainer in developing and delivering training for 40+ new hires during the Reno site launch. Served as new hire coach and assisted with new hire development in efforts to get them “up-to-speed” within a timely manner. Handpicked as the point of liaison for cross-functional collaboration between other departments and the culturally diverse Reno Sales organization. Tracked and coached phone team members to have quality conversations that would yield greater order values while maintaining a WOW experience of >50% customer satisfaction. Show less

Sales/Service Representative

• Feb 2010 - May 2012

Demonstrate good decision-making by delivering appropriate product messaging, information and resources to targeted customers to maximize revenue. Worked with customers through a consultative approach to match them with suitable solutions for their custom apparel needs while ensuring sales growth every quarter. Conceptualized and oversaw a new process that allowed customers to order products that were not in our catalog for custom design.

Lead Specialist

• Sep 2006 - Nov 2009

Responsible for the training and support of a team of Sales Specialists to achieve Apple’s measures of sales success. Promoted to Sales Lead after only 6 months because of excellent leadership qualities. Engaged the community by curating and maintaining site events that consisted of creative classes, live shows, community events, and youth programs. Took ownership for workforce management and scheduling of Sales Specialist to meet customer demand. Motivated Sales associates to meet and exceed sales goal through client relations. Tapped to oversee the training of the original iPhone launch in assigned market. Became T3 (Train The Trainer) certified, with full responsibility for the training of other area trainers around new processes and rollouts. Show less