Community Manager

• Dec 2021 - Present

CRM Coordinator

• Nov 2020 - Dec 2021

• Responsible for growing, managing and organizing our consumer email, push, and in-app campaigns.• Execute CRM marketing campaigns to include email, push, and in-app messaging• Setup, QA, and manage discounts and promotions within CRM Tooling• Work within marketing automation campaigns, as well as one-off email or push notification campaigns• A/B Testing creative and promotional campaigns• Write compelling copy for emails, app pushes, and a wide range of promotional and operational material• Create and maintain a CRM calendar for all markets/channels• Utilize 3rd party CRM & analytic tools to track and report progress• Assist with administrative tasks within the marketing department• Troubleshoot HTML issues across web and email campaigns.

Community Manager

• Dec 2018 - Nov 2020

• Guide drivers through the onboarding process whether in person, at an event, or via email• Managed onboarding to hit growth targets in 71 cities across Texas • Managed email and social media communication for 26 different Facebook groups• Launched the Laredo Favor market while building relationships with the business community to partner with Favor brand.• Identify specific challenges for runner retention and implement solutions.• Lead projects requiring coordination and effective communication across departments • Facilitate in-market promotions and recruiting • Represent Favor at local events such as Taste of Laredo, San Antonio FIESTA, and several events with the Corpus Christi Hooks.• Contribute to the Clubhouse operations by performing inventory, organizing gear, etc.• Plan and host Runner events • Optimize my team’s time to provide Runners with excellent and timely support - both in person and via text/email/phone calls

Cross Function Rep

• Aug 2017 - Dec 2018

Provide general customer service, production, packaging, stocking, rotation, and sanitation duties across Service, Center Store, and Perishable departments. Knowledge of computer systems (Symbol, ACR, label machine) Customer service and interpersonal skills Verbal / written communication and reading skills Adapt to performing a wide range of duties across multiple departments Ability to work autonomously Provide general customer service, production, packaging, stocking, rotation, and sanitation duties across Service, Center Store, and Perishable departments. Knowledge of computer systems (Symbol, ACR, label machine) Customer service and interpersonal skills Verbal / written communication and reading skills Adapt to performing a wide range of duties across multiple departments Ability to work autonomously

Department Manager

• Jun 2008 - Aug 2017

Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Also manages associate performance and ensures adequate department coverage through influencing scheduling. Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.

Senior Merchandise Manager

• May 2005 - Jun 2008

Enhanced the customers experience by providing exceptional service that supported Old Navy's Service Vision and was responsible for offering, educating, and selling customers the Old Navy Card. Supervised merchandise handling processes and provided on­the­job training and supervised the daily activities of associates. Directed and led FreightFlow team, oversaw replenishment process, and provided the leadership team with feedback regarding staff performance. Enhanced the customers experience by providing exceptional service that supported Old Navy's Service Vision and was responsible for offering, educating, and selling customers the Old Navy Card. Supervised merchandise handling processes and provided on­the­job training and supervised the daily activities of associates. Directed and led FreightFlow team, oversaw replenishment process, and provided the leadership team with feedback regarding staff performance.

Head Cashier

• Aug 2001 - May 2005

As a photo technician and head cashier, the main responsibility was multi­tasking. Daily responsibilities included: processing photos, ringing customers, performing maintenance tasks on photo machine, providing friendly, courteous and efficient service to customers, answering phones and redirecting calls for the managerial staff, resolve customer disputes, and handle large sums of money. As a photo technician and head cashier, the main responsibility was multi­tasking. Daily responsibilities included: processing photos, ringing customers, performing maintenance tasks on photo machine, providing friendly, courteous and efficient service to customers, answering phones and redirecting calls for the managerial staff, resolve customer disputes, and handle large sums of money.