Guest Services Manager

• May 2015 - Present

Co Owner

• Nov 2013 - Jul 2015

Manage all aspects of the daily operations of a salon and spa. This includes: payroll, budgeting, accounts payable/receivable, sales projections, cash balancing, marketing, creation of all office spreadsheets used in business tracking, guest relations, Human Resources (on-going training of staff, hiring/terminating employees, co-ordinating professional development meetings, scheduling, employee evaluations, creation and updating of policy and procedure manual), guest and staff conflict resolution.

Director

• May 2002 - Jun 2014

Manage all aspects of the daily operations of a salon and spa. This includes: payroll, budgeting, accounts payable/receivable, sales projections, cash balancing, marketing, creation of all office spreadsheets used in business tracking, guest relations, Human Resources (on-going training of staff, hiring/terminating employees, co-ordinating professional development meetings, scheduling, employee evaluations, creation and updating of policy and procedure manual), guest and staff conflict resolution.