IT Services Delivery Manager

• Aug 2021 - Present

Assistant Manager

• Jun 2018 - Jul 2021

1. Streamlined operations with different technology solutions including Robotic Process Automation (Uipath, AssistEdge & WorkFusion) and Data Technology (Tableau & Power BI) 2. Developed a team in China office to support the operations of Global Transactional Services (GTS) 1. Streamlined operations with different technology solutions including Robotic Process Automation (Uipath, AssistEdge & WorkFusion) and Data Technology (Tableau & Power BI) 2. Developed a team in China office to support the operations of Global Transactional Services (GTS)

Senior System Analyst (Group IT)

• Aug 2016 - Jun 2018

1. Accounted for KPI in Retail Hong Kong (HK) BUs including PARKnSHOP (PNS), Watsons (WTC), Fortress (FTR) and Watson's Wine (WW) on IT Change Management and Incidents2. Strengthened business operations and growth for PNS, WTC, FTR and WW3. Managed in-house development team (Hong Kong) and offshore team (India) and utilised project management tools (Jira, Confluence)Achievements:✔ Carried out as a consultant in the e-Commerce integration for FTR (RMS, OSB and Hybris), WTC and PNS drug dealers' code of practice enhancement (RMS, WINS and RSIM)✔ Drove the implementation and rollout of supplier portal in Malaysia and Hong Kong✔ Managed and accounted for more than 100 change requests for PNS, WTC, FTR and WW Show less

Senior System Analyst (BU IT)

• Jan 2015 - Jul 2016

1. Accounted for KPI in WTC HK on IT Operations2. Developed omnichannel for the company and improved business operations3. Arranged support roster for a team of 5Achievements:✔ Initialised O2O solutions: iKiosk (store interaction, e-shopping and bill payment), iOrder (e-shopping on iPad) and Click&Collect (buy online and pick up the order at a store)✔ Added new eStore sales and payments solutions: Cross-border sales, mPay and Wirecard payment gateway integration, LiveChat✔ Designed HR solution: Store Commission Show less

System Analyst (BU IT)

• Aug 2013 - Dec 2014

1. Facilitated the implementation of e-Commerce solution – Project Infinity2. Enhanced business operations with enhancements and supports on RMS (ERP), WINS (WH), RETALIX Promotion Builder (e-Commerce) and RETALIX & RSIM (Store) for PNS and WTCAchievements:✔ Added both e-Commerce and m-Commerce channels to WTC in HK✔ Initialised and managed the 1st m-Commerce solution in the industry – iWatsons e-shopping App

Analyst Programmer (BU IT)

• Oct 2011 - Jul 2013

1. Increased service-level by analyzing and re-engineered system processes for PNS and WTC2. Provided supports on business operations and ad-hoc projectsAchievements:✔ Introduced data analysis by visualising a monthly performance report on night batch processing

Analyst Programmer

• Jan 2008 - Sep 2011

1. Improved and transformed business processes to capture new opportunities via the companyexpansion project, Receiving, Inventory Control and Warehouse Management System (IWMS) andonline food ordering e-business (Deli-Delight)2. Captured business processes and prepared project documents for effective communicationAchievements:✔ Applied lean management solution and conducted technical system design for the workflow digitalisation to achieve organisation changes✔ Implemented IT solutions and supervised programmers (2 headcounts) on project activities Show less

Programmer

• Jul 2006 - Dec 2007

1. Maintained business operations and enhanced the department’s IT capability for the company and parent company Cathay Pacific Airways such as Galley Packing Diagram System (GPD) and Meal Ordering System (MOSY)2. Carried out system maintenance and technical support on Control and Management System (CMS) for Cart, Warehouse Management System (WMS) for Stock and othersAchievements:✔ Delivered system enhancements (PL/SQL and PowerBuilder) to support new business requirements✔ Documented user manual and system interface Show less

Project Assistant (Placement)

• Jun 2004 - Jun 2005

1. Explored new products by R&D on Windows Media Center (ONEHome) and Linux Application (ONEenterprise) 2. Provided office computer support Achievements: ✔ Expanded Hong Kong office into Shenzhen by installing and maintaining Network Infrastructure for Hong Kong and Shenzhen ✔ Deployed Windows Media Center (ONEHome) and Linux Application (ONEenterprise) to other companies including New World Telecommunications Limited and others ✔ Developed and documented on CRM (Java and JSP) and web report application (C#) Show less