Phurnnee Mohanasunder
User Experience Designer | Full-Stack Immersive Course Mentor at Xccelerate- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Limited working proficiency
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Mandarin Limited working proficiency
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Bio
Credentials
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Full Time Full-Stack User Experience Design Immersive Bootcamp
XccelerateDec, 2021- Oct, 2024
Experience
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Xccelerate
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China
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Higher Education
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1 - 100 Employee
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User Experience Designer | Full-Stack Immersive Course Mentor
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Jan 2022 - Present
As a member of the product team, my role is to continuously enhance Xccelerate's core products: Courses, Job Board, and Xccelerate Live. To date I have:- Collaborated with design and engineering teams to maintain alignment on goals, vision, and performance of core products; - Iterated distribution and engagement strategies for core products by working closely with team members in business development, marketing, and events; - Developed and executed research to identify performance and success metrics of core products; and- Coordinated and executed the design for Xccelerate Live (https://live.xccelerate.co), Xccelerate's immersive tech-focused events and audience engagement platformAs a course instructor/mentor, my role is to boost the learning experience of our courses. To date I have:- Trained and supported 40+ full-stack UX designers, from no prior background to career readiness;- Continuously iterated and enriched course delivery models, to promote collaboration, creativity, and confidence in students;- Coordinated 20+ client collaborations to provide real-world project experience to students; and- Hosted 10+ intensive workshops promoting career development and networking, to produce highly competitive design talent for global markets Show less
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UX Design Consultant (Student)
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Aug 2021 - Dec 2021
As part of my Full-Stack User Experience Design course at Xccelerate, I collaborated with partnered clients to:- assess design challenges and project briefs- establish a design strategy to approach these design challenges- coordinate the design team and allocate resources for efficient workflow- present design proposals and advocate for design decisions taken by the team
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TVB (Television Broadcasts Limited)
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Hong Kong
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Broadcast Media Production and Distribution
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700 & Above Employee
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Student Consultant
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Mar 2021 - Apr 2021
(*Project offered by TVBI Company Limited, the worldwide operating arm of TVB) --- Worked as part of a team of student consultants to conduct research on a new market in Australia and develop an effective market entry strategy, which involved: - Designing a broad-spectrum survey, and conducting product concept testing among potential consumers - Conducting in-depth interviews with potential customers to understand their behaviors and needs - Creating data visualization outputs to describe findings and trends among consumers in the market - Generating solutions and recommendations to be implemented based on collected research findings Show less
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Prudential Hong Kong
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Hong Kong
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Insurance
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700 & Above Employee
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Summer Intern - Transformation
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Apr 2020 - Jun 2020
A 2.5-month summer internship, assisting in: - Research into internal and external communication channels and contact points to identify resource allocation inefficiencies in incidence management and resolution - Developing potential solutions for relieving pressure at internal and external hotlines and various other contact points - Research into Cloud and AI technology for the potential total contact solution proposal - Preparation of presentation and proposal documents for upcoming department-wide change management initiatives - Market innovation research to derive new potential market ideas Show less
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AXA Hong Kong and Macau
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Hong Kong
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Insurance
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400 - 500 Employee
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Summer Intern - Retention and Direct Customers
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May 2019 - Aug 2019
A 2.5-month summer internship, assisting in: - Development and updating of employee payroll schedule system using Robotic Process Automation - Coordination of newly-updated employee payroll schedule system, including tutorials, guideline preparation, and regular progress report meetings - Coordination of meetings between team manager and potential vendors - Preparation and competition material proofreading for the Hong Kong Call Center Association Awards - Preparation of presentation documents for ad-hoc team meetings and activities Show less
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AXA Hong Kong and Macau
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Hong Kong
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Insurance
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400 - 500 Employee
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Summer Intern - Health Customer Care
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Jun 2018 - Aug 2018
A 2-month summer internship, leading: - Implementation of knowledge management tools to improve efficiency and productivity of Customer Care Representatives - Coordination of knowledge management database, including guideline preparation and regular progress report meetings A 2-month summer internship, leading: - Implementation of knowledge management tools to improve efficiency and productivity of Customer Care Representatives - Coordination of knowledge management database, including guideline preparation and regular progress report meetings
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Education
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2017 - 2021
City University of Hong Kong
Bachelor of Business Administration, Global Business -
2021 - 2021
Xccelerate
Full-Time UX/UI Design -
2020 - 2020
Saint Louis University
Exchange Study Program, Business Administration and Management, General -
2019 - 2019
University of Mannheim
Exchange Study Program, Business Administration and Management, General -
2012 - 2017
YMCA of Hong Kong Christian College
Secondary School Diploma, GCE Advanced-Level Qualification
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