Melissa Reilly Assoc CIPD
Resourcing Manager at Arrow Global Group- Claim this Profile
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Topline Score
Bio
Jenny Cook
Melissa is a very capable individual who has a real "can do " attitude. She is efficient and personable and I would highly recommend her.
Dave W.
Simply, Melissa is fantastic! I've had the privilege of working with Melissa for over three years now. In those years, operating as her ad agency contact, I've seen her not only excel at the core elements of her job -- like resourcing and supplier management -- but also learn other tasks that extend well beyond the original scope of her role, like coaching / training, managing attraction strategies and supporting with employer brand development. That's one of the things that's so fantastic about Melissa. She demonstrates not only mastery for her core role, but also the ability to take on new projects that are both difficult yet critical to the company's growth. In fact, her taking on the live reporting functionality that we support the Bank with for volume recruitment, has been critical internally in providing accurate, real time, return on investment information. This rare mix of productivity, ambition and personality sets a great example for the rest of the team (both at The Co-operative Bank and for my team here at SMRS), and explains why everyone loves working with Melissa -- no matter where they work, be it directly with her or in partnership with. I would strongly recommend Melissa, without a doubt.
Jenny Cook
Melissa is a very capable individual who has a real "can do " attitude. She is efficient and personable and I would highly recommend her.
Dave W.
Simply, Melissa is fantastic! I've had the privilege of working with Melissa for over three years now. In those years, operating as her ad agency contact, I've seen her not only excel at the core elements of her job -- like resourcing and supplier management -- but also learn other tasks that extend well beyond the original scope of her role, like coaching / training, managing attraction strategies and supporting with employer brand development. That's one of the things that's so fantastic about Melissa. She demonstrates not only mastery for her core role, but also the ability to take on new projects that are both difficult yet critical to the company's growth. In fact, her taking on the live reporting functionality that we support the Bank with for volume recruitment, has been critical internally in providing accurate, real time, return on investment information. This rare mix of productivity, ambition and personality sets a great example for the rest of the team (both at The Co-operative Bank and for my team here at SMRS), and explains why everyone loves working with Melissa -- no matter where they work, be it directly with her or in partnership with. I would strongly recommend Melissa, without a doubt.
Jenny Cook
Melissa is a very capable individual who has a real "can do " attitude. She is efficient and personable and I would highly recommend her.
Dave W.
Simply, Melissa is fantastic! I've had the privilege of working with Melissa for over three years now. In those years, operating as her ad agency contact, I've seen her not only excel at the core elements of her job -- like resourcing and supplier management -- but also learn other tasks that extend well beyond the original scope of her role, like coaching / training, managing attraction strategies and supporting with employer brand development. That's one of the things that's so fantastic about Melissa. She demonstrates not only mastery for her core role, but also the ability to take on new projects that are both difficult yet critical to the company's growth. In fact, her taking on the live reporting functionality that we support the Bank with for volume recruitment, has been critical internally in providing accurate, real time, return on investment information. This rare mix of productivity, ambition and personality sets a great example for the rest of the team (both at The Co-operative Bank and for my team here at SMRS), and explains why everyone loves working with Melissa -- no matter where they work, be it directly with her or in partnership with. I would strongly recommend Melissa, without a doubt.
Jenny Cook
Melissa is a very capable individual who has a real "can do " attitude. She is efficient and personable and I would highly recommend her.
Dave W.
Simply, Melissa is fantastic! I've had the privilege of working with Melissa for over three years now. In those years, operating as her ad agency contact, I've seen her not only excel at the core elements of her job -- like resourcing and supplier management -- but also learn other tasks that extend well beyond the original scope of her role, like coaching / training, managing attraction strategies and supporting with employer brand development. That's one of the things that's so fantastic about Melissa. She demonstrates not only mastery for her core role, but also the ability to take on new projects that are both difficult yet critical to the company's growth. In fact, her taking on the live reporting functionality that we support the Bank with for volume recruitment, has been critical internally in providing accurate, real time, return on investment information. This rare mix of productivity, ambition and personality sets a great example for the rest of the team (both at The Co-operative Bank and for my team here at SMRS), and explains why everyone loves working with Melissa -- no matter where they work, be it directly with her or in partnership with. I would strongly recommend Melissa, without a doubt.
Credentials
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Managing Equality Diversity and Inclusion
Chartered Management InstituteNov, 2021- Nov, 2024 -
Assoc CIPD
CIPD -
• Occupational Ability and Personality testing (BPS Level A and B qualified via SHL-CEB)
CEB
Experience
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Arrow Global Group
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United Kingdom
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Financial Services
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300 - 400 Employee
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Resourcing Manager
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Feb 2019 - Present
Our determination to succeed is matched by our drive to do things the right way – ensuring we create a sustainable business that builds better financial futures for our stakeholders.We are entrepreneurial, fast-paced and decisive. Proud of our family values, we cherish working together in a safe, supportive community. We trust our people to make the right decisions – and we back them all the way. We’re also brave enough to acknowledge mistakes – and to learn from them.We celebrate success and reward those who take personal accountability to help us achieve exceptional long-term results.We’re open and eager to embrace new ways of working. Ours is a diverse community, enriched by our local identities, working collaboratively to build a powerful, unified and dynamic organisation.Attracting the best talentAs we continue to grow, we are continuously seeking out the best people to work with.Arrow Global offers a wide range of interesting and challenging opportunities to build your career. Roles vary from our central functions, including origination, finance, risk, legal and data & analytics, to operational roles such as team managers, collection associates, and back office support. We are a regulated business, operating to the highest standards with a commitment to treating customers fairly.https://arrowglobalcareers.co.uk/
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Assist Resourcing UK Ltd
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Regional Manager
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Feb 2017 - Feb 2019
• Senior On-site Manager - Managing the company’s biggest client - £8 million onsite operations for one of the UK’s most prestigious sports retailer. Industrial Recruitment • Managed an onsite team up to 35 direct reports and up 1500 temporary workers 24/7 operation also Head of national recruitment call centre. • Achieving 98% fulfilment up 11% with a 20% growth on hours filled 2016 VS 2017. • Delivering over 28000hrs a week in peak maintaining 10-14000hrs throughout the year. • Devised and led Improvement and implementation plan including complete restructure of the on-site team. • Senior team member leading innovation and change within the organisation and driving employee engagement. • Build and maintained key relationships with the client’s senior team (Head of DC, Logistics, Finance, HRBP, Operational Senior Management - leading in weekly. monthly, quarterly reviews and maintaining daily contact. • Developed and implemented key strategies across engagement, recruitment and people processes.
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SMRS
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United Kingdom
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Advertising Services
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100 - 200 Employee
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Human Resources Manager
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Apr 2016 - Sep 2017
• Provide HR support for one of the UK’s largest Education and Employer Recruitment Marketing businesses across both London and Manchester offices• Delivered new starters, induction, pay, Employee relations, advice and guidance, Employment law - advice and guidance• Employee engagement, ensuring each individual really champions the brand and lives the values• Developed an internal portal and process including - ATS, holiday management and performance review process• Workforce planning - anticipating the needs and requirements and managing the recruitment process • Ensure safe working practices and adherence to H&S regulations• Studying CIPD Level 5
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The Co-operative Bank plc
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United Kingdom
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Financial Services
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700 & Above Employee
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RESOURCING MANAGER
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Nov 2011 - Apr 2016
• Lead and manage a team of Resourcing Advisors and Administrators to deliver Resourcing needs for both Insurance and Banking Contact centres, Branch Network and Administration Areas Also managed Head Office Roles including HR, Corporate and Commercial teams. - UK Wide up to 350 locations. • Manage up to 1500 vacancies per year across different banking areas and roles.• Implemented Community Based Resourcing Model across all Volume recruitment.• Partnered on key projects – Outsourcing, Organisation Design, Apprenticeship programme. • Developed and managed the Volume Attraction Strategy • Provided a business partnering service across Contact Centres, Branch Network and support areas. • Designed and Implemented Service Level Agreement and Key Performance Indicators for Recruitment and Selection• Escalation point for Reference checking and PES- Maintaining and reducing risk across the Bank.• Candidate / worker management- Negotiating salary and T’s and C’s. Dealing with issues post placement, on boarding and retention.• Talent management and succession planning- within own Teams and externally.• Supply chain management- Recruitment agencies, RPO, Testing and Advertising Agencies.• Managing recruitment budgets- Ensuring value for money on each campaign and that budgets are not exceeded.• Legal- T’s and C’s negotiation, finance, employment law relating to recruitment.• Recruitment Training- Interview techniques, Employment Law and process improvement.• Occupational Ability and Personality testing qualified (BPS Level A&B qualified via SHL-CEB)
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TRAINING & COACHING MANAGER
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Apr 2007 - Nov 2011
• Responsible for the coaching & training of over 500 advisers across the multi sited Contact centres per year. Leading and developing a specialised and complex role to deliver exceptional coaching results in line with business targets.• Assessing the development needs for both coaches and for advisors across the department and writing and delivering training courses to ensure continuous improvement.• Achieving year on year performance improvement across all KPI’s • Leading role in raising awareness and understanding of Coaching across the Contact Centres. Developing advisors across teams to understand contribution they can make.• Building key relationships by partnering with key business areas - Resourcing, Training, Resource and Planning to ensure a consistent and joined up approach. • Key project lead for temporary recruitment and internships and apprenticeship programme• Designing and creating induction programmes and skill sessions for both advisors and team managers.
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Co-op
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United Kingdom
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Retail
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700 & Above Employee
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Sales & service Team Manager
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Apr 2000 - Mar 2007
• Responsible for the management of a sales and servicing Contact Centre team consisting of both General Insurance and Savings and Investment advisors. Managed a team of up to 18 advisors and coached and developed them to maximize sales opportunities. • Consistently high performing team and was nominated and awarded ‘Team manager of the Year’ 2005/06. • Developed individual’s strengths and development areas in 1:1 sessions setting clear, achievable and measurable goals. • Created incentives and used motivational techniques across the muster to ensure maximum focus on performance and increasing individual’s capability. • Supported the recruitment of new starters through assessment Centre’s, recruitment fairs and opening evenings.
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Barratts PriceLess Limited
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Retail
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1 - 100 Employee
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Retail Store Manager
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Sep 1995 - Mar 2000
• Working within several fast paced city centre stores, managed teams of up to 10 sales advisors including apprenticeships; key responsibilities included recruitment, training and development of staff, stock control, health and safety, income control, budgets. • Designed and delivered the induction of all new members and facilitated the apprenticeship programme to ensure they are achieving their goals and continuous development • Working within several fast paced city centre stores, managed teams of up to 10 sales advisors including apprenticeships; key responsibilities included recruitment, training and development of staff, stock control, health and safety, income control, budgets. • Designed and delivered the induction of all new members and facilitated the apprenticeship programme to ensure they are achieving their goals and continuous development
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Education
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CIPD
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Holy Cross College
Community
