Experience

Ruggable

• United States
• Retail
• 200 - 300 Employee

• Warehouse Manager

  • Sep 2022 - Present



Target

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Jun 2021 - Oct 2022

  •Launched 1.6M sq ft distribution center onboarding over 1,000+ employees, and currently manages a team of 8 direct reports and 145+ indirect reports, consistently meeting or exceeding KPIs through process improvement, proactive change management, and continued training/learning resources• Consulted with HQ teams, including engineering &activation, process excellence, and product/project management teams act to ensure achievement of budgeted ramp KPIs• Ensured performance plans are set, maintained, and continuously improved to generate creative solutions to identify improvements in the process• Improved process solutions to employee staffing problems created by staffing absences or any unforeseen service demand



UPS

• Operation Supervisor

  • Oct 2019 - Jun 2021

  •Oversaw daily warehouse operations for a team of 20+ union employees and fleet dispatching for a team of 60+ drivers, utilized volume forecast data, employee performance trends, and WMS tools to maintain service levels of greater than or equal to 97•Oversaw building expansion planning volume and labor distribution using WMS, historical data trends, and DMAIC principles to increase throughput in the most cost-effective manner reducing the need to increase employee headcount exponentially• In response to increased e-commerce demands of COVID, developed and deployed solution using Kaizen methodologies that ultimately led to changes in process and staffing best practices that allowed for a 35% increase in throughput•Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Research Technician

  • Jun 2019 - May 2021

• Associate Instructor, Groups STEM Initiatives

  • May 2019 - May 2020

  •Designed & facilitated 3 original 15-week courses focused on first-generation and minority/underrepresented first-year success and retention within STEM disciplines resulting in 93% retention of cohort and 85% retention to STEM disciplines for cohort•Organized funding through cross-departmental/organizational partnerships to send 50 students to Washington, DC, for the BEYA STEM conference, providing students the opportunity to network and secure internships with fortune 500 companies•Continuously identified and executed new opportunities for growth

• Operations and Programming Assistant, Neal Marshall Black Culture Center

  • Aug 2018 - May 2019

  •Monitored program outcomes and success through a comprehensive Continuous Quality Improvement plan•Spearheaded the execution and implementation of a new online reservation process, including data migration, calendar management, and records management resulting in increased reservation capacity and response timing by 35%



National Park Service

• United States
• Government Administration
• 700 & Above Employee

• Park Ranger

  • Jun 2016 - Jul 2018

  • Researched and curated 400+ guided tours, presentations, and outreach programs to diverse audiences, resulting in engaging visitor experiences and excellent customer service• Drafted and disseminated press releases, coordinated with community partners and government dignitaries, and organized travel arrangements for guests of honor for the 60th anniversary of the park, resulting in high engagement and a successful event.'• Established and maintained a positive flow of communication • Researched and curated 400+ guided tours, presentations, and outreach programs to diverse audiences, resulting in engaging visitor experiences and excellent customer service• Drafted and disseminated press releases, coordinated with community partners and government dignitaries, and organized travel arrangements for guests of honor for the 60th anniversary of the park, resulting in high engagement and a successful event.'• Established and maintained a positive flow of communication