Sruthin M Nair

System Engineer / Retail at African + Eastern
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Malayalam Native or bilingual proficiency
  • Arabic Elementary proficiency
Skills

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Credentials

  • Implementing Microsoft Azure Infrastructure Solutions
    Microsoft
    Jan, 2019
    - Nov, 2024
  • Cisco Certified Network Professional (CCNP)
    Cisco
    Jun, 2018
    - Nov, 2024
  • Cisco Certified Network Associate Routing & Switching (CCNA)
    Cisco
    Mar, 2011
    - Nov, 2024
  • Microsoft Certified Information Technology Professional (MCITP)
    Microsoft
    Jan, 2010
    - Nov, 2024

Experience

  • African + Eastern
    • United Arab Emirates
    • Manufacturing
    • 100 - 200 Employee
    • System Engineer / Retail
      • Mar 2018 - Present

      ● Administration, configuration and monitoring of Microsoft Windows 2008 R2, 2012, 2016, 2019 servers in a large environment. ● Administration, maintaining and monitoring of Azure Servers (Servers for Disaster Recovery, Retail software and ERP Software) ● Involved in Implementation of Hybrid Exchange and O365 migration ● Create security and compliance policies for all O365 services ● Backup Administration (Veeam Backup and Replication, Symantec Backup Exec, Symantec System Recovery, Cloud Backup) ● Administration of SCVM and SCOM ● Management and Administration of SCCM (Handling Microsoft periodic updates to server groups, workstations and POS machines) ● Management of SAN (IBM V7000 and 4700), NAS, Tape, Cloud Storage ● Management and administration of Dell VxRail ● Management of Backup Tape library and backup software’s like Backup Exec and Veeam Backup ● Management and Administration of Trend Micro InterScan Messaging VA, Trend Micro Hosted Email Security implementation, Mimecast, Symantec Cloud ● Management and Administration of Citrix XenApp, Microsoft InTunes ● Involved in Implementation and Administration of Crowdstrike, IMSVA and Mimecast ● Carrying out day today activities like working on policies, upgrades, preventive maintenance of Network devices and security devices. FortiGate (600D, 50E), Palo Alto (3060), F5 (LTM and ASM), WSA, Cisco Switches (6500, 4500 and 3000 series switches), Citrix Load Balancer, NAC (Forescout) ● Implementation and Administration of Hub and Spoke (Site to site VPN), Azure Site to Site VPN, Remote access VPN using FortiClient ● Management and Administrant of Cisco: CUCM & CME, Unity Connection, IM and Presence, Expressway, UCCX ● Data Centre Monitoring (SCOM and SolarWinds) ● Retail Support 33 stores and Retail Servers (On-Premise and Cloud) ● Project Management ● Retail Project Management from Site Survey to Shop Handover (IT Part) Show less

  • Chalhoub Group
    • United Arab Emirates
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • System Administrator / Retail
      • Apr 2016 - Mar 2018

      ● Administration, maintaining and monitoring of Group’s Systems infrastructure include Servers, Storage, Backup & Endpoint security across 30+ sites in Middle East region. ● Providing expert technical assistance as being member of Level-3 team, handling of “Systems” critical issues and providing support to Level 1 & 2 IT tea• Installing, configuring and managing IBM Lenovo & HP Servers. ● Planning, deploying and administration of IBM Storage & NetApp Storage. ● Designing, planning, implementation and administration of VMware ESX virtual infrastructure comprising of 300+ VMs in all sites. ● Managing Microsoft Azure cloud infrastructure. ● Administration and maintaining hybrid messaging and collaboration environment on Exchange 2010 / Exchange 2016 & Office 365 with 12,000+ users. ● Administration of Skype for Business, and OneDrive for Business on Office 365 environment ● Installation, configuration and administration of AD, DNS, DHCP and File Servers. ● Deployment and administration of Citrix XenApp 6.5 farm in multi-server architecture. ● Configuring, managing and monitoring Backup infrastructure running on Veritas Backup Exec, Acronis Backup & MS DPM, on SAN, NAS, cloud storage and tape. ● Deploying and maintaining Kaspersky AV (Kaspersky Security Center 10.1) for all servers & end-user machines. ● Maintaining, managing and reporting multi-domain Active Directory environment using ManageEngine ADManager Plus. ● Monitoring health check and availability of servers, systems, applications through ManageEngine OpManager software, event viewer and performance monitor etc. ● Deploying software and other applications, patching and upgrading network systems via ManageEngine DesktopCentral. ● Working on ITSM tool “Remedy Force Service Desk” (salesforce cloud platform) for tasks / incidents / problem / change management etc. ● Coordination with the vendors and escalation of critical issues for faster resolution ms across the group Show less

  • Jashanmal National Co
    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • IT Support Engineer / Retail
      • Mar 2015 - Mar 2016

      ● Second Level Troubleshooting of POS, Desktops, Exchange and Windows Server (2008 R2, System Centre 2012 R2) Related Problems ● Deploying Windows 7, Windows 8 OS via deployment server ● Printer Software Support (Brother, HP, Epson, Canon, HHT, Zebra Barcode Printer) ● Emergency Site Support (Support for critical Retail problems) ● Symantec Backup Exec Support for Critical Users ● Installation of Critical Updates ● Testing of Business Applications (Manage Engine, Tableau) ● Setup of Biometric Access Controls (Configuration of new Biometric devices, Installing in the Corporate Network and Troubleshooting) ● BRI Line Installation, Testing (BRI Line installation and testing using Cisco Router and Coordination with Service Provider) ● CCTV, NAS Troubleshooting (Identifying CCTV device problems and Troubleshooting with the help of Vendor) ● Level 1 Network Support (VLAN problems, PRI lines problems, VPN Tunnel troubleshooting) ● Monitoring and administration of Wireless controller and Access Points ● Sigle handily managed retail infrastructure of Abu Dhabi Region (more than 30 shops) ● Project Engineer for Retail Shop opening (Coordination with Vendors and Project Managers for Retail Store opening in IT cabling, Internet Line, CCTV, IBM POS, Network devices, Serve and People Count installation) Show less

  • Aramex
    • United Arab Emirates
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Technical Support
      • Dec 2013 - Feb 2015

      ● Installation and administration of Window Server 2003/2008/2008R2/2012/2012R2. ● Configuration and maintenance of Active Directory. ● Configuring DNS, DHCP Server ● Deploying RADIUS Services. ● Implementation and administration of WSUS updates. ● Installation, configuration and maintenance of Exchange 2013. ● Deploying Windows 7, Windows 8 OS via deployment server. ● Managing printers via Print Server and configuring them to the user's needs. ● Configuring File Server for shared folders. (Quota and File Restrictions) ● Symantec Backup Exec (Backup and Recovery) ● Vendor Management ● Asset Management ● IT Stock Management ● Access Controls Management (Setup and management of Access Card Permission across GCC) Show less

  • Dubai International Auto Group
    • Dubai
    • System Administrator
      • Dec 2010 - Nov 2013

      ● Windows Installations, Configurations and Troubleshooting of Windows (XP, Win7, Server 2003, Server 2008), DNS, DHCP, Active Directory, Domain Controllers, TCP/IP, Permission Management, VNC, VMware, IIS, Management and Administration of Oracle Database, Antivirus Server, Server/Client application management, Trusting between Domains, SAN & NT Backup, Design- implementing and troubleshooting LAN, WAN as First Level Support. ● Linux Installation, Management and Troubleshooting (Cent OS, Cpanel, Webmin), User Administration, Monitoring, Quota management, SSH, FTP, TCP/IP, kernel configuration, Installation and Configuration of Web Server(Apache), Proxy Server, Network File Server, Router, Firewall, SAMBA, DNS, DHCP, MAIL, LVM etc. Show less

  • HCL Infosystems Ltd.
    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Helpdesk Support
      • Mar 2010 - Oct 2010

      ● Receive inbound calls from existing and potential clients ● Analyze, troubleshoot and resolve customer reported issues. ● Network Support (L0, L1) ● Desktop Support (L0, L1) ● Troubleshoot technical issues ● Review customer accounts, recommend and sell products & services ● Gain in depth product knowledge and educate customers ● Meet departmental goals and performance standards ● Receive inbound calls from existing and potential clients ● Analyze, troubleshoot and resolve customer reported issues. ● Network Support (L0, L1) ● Desktop Support (L0, L1) ● Troubleshoot technical issues ● Review customer accounts, recommend and sell products & services ● Gain in depth product knowledge and educate customers ● Meet departmental goals and performance standards

Education

  • University of Wollongong
    Master’s Degree, Masters in Information Technology Management (MITM)
    2016 - 2018
  • GEMS Education
    High School, Computer Science
    1997 - 2006

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