Maira Alves
User researcher | Facebook at Business Advantage- Claim this Profile
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Spanish -
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Portuguese -
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English -
Topline Score
Bio
Credentials
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BUSINESS THINKING FOR DESIGNERS
UX Change AcademyOct, 2020- Nov, 2024 -
Research and Design Specializaion
Universidade de São PauloJun, 2020- Nov, 2024
Experience
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Business Advantage
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United Kingdom
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Market Research
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1 - 100 Employee
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User researcher | Facebook
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May 2021 - Present
• Recruiting and screening participants, scheduling sessions, and assisting with other research planning and preparations • Translated and improved qualitative questions (English, Spanish and Portuguese) • Collected and analyzed market data and communicated with users to identify their behavior Worked on the improvement of existing data analysis models. • Presented findings in engaging ways (maps, posters, video highlights) to various stakeholders. • Conducted diary study using Dscout tool •. Collaborating with stakeholders including UX team members and Product Managers to identify and prioritize research opportunities in a fast-paced, rapidly changing environment • Reaching out to customers to recruit them for research opportunities Show less
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MBIKE
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France
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Real Estate
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UX Researcher
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Oct 2020 - Dec 2020
• Plan and conduct practical, impactful research throughout the entire product cycle. • Gather insights about customers from a variety of research methods, including surveys, interviews, diary studies and usability studies. • Analyze qualitative and quantitative results and convey those insights to the appropriate people in the most engaging and actionable manner. • Initiate and conduct generative, iterative, and evaluative research to provide feedback on concepts, designs, and the end-to-end user experience. • Partner with leadership across design, product management, marketing, operations, analytics and data science to influence product design and innovation. • Present research findings and recommendations to teams and stakeholders of research. • Manage the Research knowledge management resources including wikis to provide access to Research resources in a co-ordinated, organised manner. • Contribute to improvements in existing processes and create new UX research processes Show less
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Kitnet Club
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Rio de Janeiro, Brazil
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User Experience Designer
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Jul 2020 - Dec 2020
Kitnet Club allows owners to organize their properties (rent, bills, tax) without agencies. The user can easily manage payments alerts, stay in touch with theirs tenants, upload archives, send and receive documents through Kitnet. • Recruiting and screening participants, scheduling sessions, and assisting with other research planning and preparations. • Providing design direction to the UX team via mid-to-high fidelity concepts and prototypes based on user research feedback. • Maintaining a database of strong user research participants, as well as a central UX resource that gives team members visibility into research process and findings. • Collaborating with stakeholders including UX team members and Product Managers to identify and prioritize research opportunities in a fast-paced, rapidly changing environment. • Conducting user research using a wide variety of qualitative and quantitative research methods, in-person and remote. • Conducting user testing of design concepts and prototypes. • Reaching out to customers to recruit them for feedback/research opportunities. Show less
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InterMundial
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Spain
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Insurance
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1 - 100 Employee
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Insurance executive
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Mar 2019 - Mar 2020
My roles: • Recommend risk management strategies that fit clients' personal risk profiles. • Calculate dividends and create payment methods. • Distribute policy proceeds after a claim is submitted and approved. • Prepare and present detailed reports on the progress of initiatives to management. • Complete administrative tasks including maintaining records and handling policy renewals. • Track insurance claims to ensure client and company satisfaction. • Describe the advantages and disadvantages of different policies to promote the sale of insurance plans. • Create and implement marketing strategies to compete with other individuals or insurance companies. • Respond to clients’ insurance-related questions and issues. Show less
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Durbin
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United Kingdom
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Account Manager - Suppliers of pharmaceuticals and medical equipment
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Aug 2018 - Dec 2018
My roles: · Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams. · Order Entry and order management to deliver as required. · Pro-active and timely Backlog Management. · Follow Shipment and installation to ensure Revenue collection occurs on time. · Measuring order accuracy. · Work as part of a team and adopt a flexible approach to maintain and improve the quality of service. · To provide excellent customer service for customers, both internal and external. · Build close relationships with customers and commercial partners. · Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. · Provide knowledge and accurate information to customers. · Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures. Show less
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Sedex
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United Kingdom
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Technology, Information and Internet
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200 - 300 Employee
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Customer Support Professional
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Jun 2017 - Jul 2018
Sedex is a not-for-profit organisation that aims to improve ethical and responsible business practices in global supply chains. My roles: • Handling Inbound and Outbound contacts from customers, regarding their responsible sourcing strategy. • Supplier engagement. Customer ( like Mark and Spencer, Walmart, Lidl...) send us their suppliers chain list. I contact all of them to help them to register in our website and start all the audit process requested by customer • Give feedback about the customer’s queries, and the professional service received via E Mail and weekly meetings. • Contacting auditors to follow up the audit process to the suppliers. • Answering queries from suppliers about the auditory, and let them know our auditory system, based in a fair work conditions, • Auditories review. • Delivering training to Auditors about the SMETA guideline. Show less
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Education
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2020 - 2020
General Assembly
UX design, User Experience -
2020 - 2020
University of the Arts London
UX and Accessible Design -
2013 - 2016
Richmond and Hillcroft College - London
Bachelor's degree, Graphic Design
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