Xuechao Lyu
at Brigham Young University - Hawaii- Claim this Profile
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Chinese Mandarin Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Terry Moeai
As the Senior Manager of Student Leadership & Service department, I have had the wonderful opportunity of knowing Leona Lyu as our data analyst for several months. She is a tremendous student and great asset to our department. Leona is a natural born leader, she is a highly effective and skillful communicator. She is very respectful and works well with others. Our university prides itself about our unity amongst diversity. Leona is a great example of a person who works with a very diverse workforce and a great influence for peace. Leona is dedicated and deeply committed to her work. She is a very valuable employee who possesses the knowledge, drive and work ethic required for our success. She has a gift and ability to critically analyze data that helps us identify the needs of the student population and how we can improve the student experience. I believe strongly that Leona is a student that has prepared herself in every way for the next opportunity. Her commitment to the school and the community will allow her to be an exceptional leader and employee.
Terry Moeai
As the Senior Manager of Student Leadership & Service department, I have had the wonderful opportunity of knowing Leona Lyu as our data analyst for several months. She is a tremendous student and great asset to our department. Leona is a natural born leader, she is a highly effective and skillful communicator. She is very respectful and works well with others. Our university prides itself about our unity amongst diversity. Leona is a great example of a person who works with a very diverse workforce and a great influence for peace. Leona is dedicated and deeply committed to her work. She is a very valuable employee who possesses the knowledge, drive and work ethic required for our success. She has a gift and ability to critically analyze data that helps us identify the needs of the student population and how we can improve the student experience. I believe strongly that Leona is a student that has prepared herself in every way for the next opportunity. Her commitment to the school and the community will allow her to be an exceptional leader and employee.
Terry Moeai
As the Senior Manager of Student Leadership & Service department, I have had the wonderful opportunity of knowing Leona Lyu as our data analyst for several months. She is a tremendous student and great asset to our department. Leona is a natural born leader, she is a highly effective and skillful communicator. She is very respectful and works well with others. Our university prides itself about our unity amongst diversity. Leona is a great example of a person who works with a very diverse workforce and a great influence for peace. Leona is dedicated and deeply committed to her work. She is a very valuable employee who possesses the knowledge, drive and work ethic required for our success. She has a gift and ability to critically analyze data that helps us identify the needs of the student population and how we can improve the student experience. I believe strongly that Leona is a student that has prepared herself in every way for the next opportunity. Her commitment to the school and the community will allow her to be an exceptional leader and employee.
Terry Moeai
As the Senior Manager of Student Leadership & Service department, I have had the wonderful opportunity of knowing Leona Lyu as our data analyst for several months. She is a tremendous student and great asset to our department. Leona is a natural born leader, she is a highly effective and skillful communicator. She is very respectful and works well with others. Our university prides itself about our unity amongst diversity. Leona is a great example of a person who works with a very diverse workforce and a great influence for peace. Leona is dedicated and deeply committed to her work. She is a very valuable employee who possesses the knowledge, drive and work ethic required for our success. She has a gift and ability to critically analyze data that helps us identify the needs of the student population and how we can improve the student experience. I believe strongly that Leona is a student that has prepared herself in every way for the next opportunity. Her commitment to the school and the community will allow her to be an exceptional leader and employee.
Credentials
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Data Specialist Exam - Level 1
Domo, Inc.Feb, 2023- Oct, 2024 -
Group 1: Social-Behavioral-Educational Researchers
CITI ProgramMay, 2022- Oct, 2024 -
Tableau Fundamentals
TableauOct, 2021- Oct, 2024 -
American Red Cross course: Adult and Pediatric First Aid/CPR/AED
American Red CrossJul, 2021- Oct, 2024
Experience
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Brigham Young University–Hawaii
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United States
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Higher Education
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700 & Above Employee
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Dec 2021 - Present
• Analyzed and interpreted the data from Engage with 5,600+ to activate users and created weekly reports for the managers and supervisors to make the best decision• Edited and improve the process in the Engage
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Feb 2021 - Dec 2021
• Assisted in implementations for students benefit in understanding protocols and guidelines• Constructed meetings and workshop training for RA team in assisting students well• Implemented alertness and emergency agendas in case of unpredicted circumstances
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Aug 2020 - Feb 2021
• Interacted with students regarding hiring processes, school & government policy changes, and orientations• Maintained students and employee’s electronic personnel and files• Participated in all department training, implementations, and initiatives for the department and personal development
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Rongxi Finance
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Shijiazhuang, Hebei, China
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Office Assistant
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Feb 2019 - Dec 2019
• Assisted and monitored paperwork for estimated 100+ customers between the company and the Chinese government • Conducted file management and office documents to ensure correct data input and data tracking • Coordinated the best communication between 5+ enterprises and Chinese to secure better establishment within two entities • Assisted and monitored paperwork for estimated 100+ customers between the company and the Chinese government • Conducted file management and office documents to ensure correct data input and data tracking • Coordinated the best communication between 5+ enterprises and Chinese to secure better establishment within two entities
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EF Education First
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Switzerland
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Education Management
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700 & Above Employee
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Call Center Specialist
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Jun 2018 - Feb 2019
• Accurately find the pain points of students' parents, persuade them to lead their children to attend English demo classes 7 students per day. • Find the financial ability of parents through telephone communication, and help the course consultant to increase the transaction rate by 5% • Accurately find the pain points of students' parents, persuade them to lead their children to attend English demo classes 7 students per day. • Find the financial ability of parents through telephone communication, and help the course consultant to increase the transaction rate by 5%
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Baidu USA
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United States
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Software Development
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100 - 200 Employee
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Baidu Takeaway Customer Service Representative
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Feb 2016 - Dec 2016
• Handle 70+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders • Resolve weekly 360+ customer inquiries via phone and message, consistently exceeding targets • Following up with unsatisfied customers, reducing customer churn by 6% • Achieved 98% average customer satisfaction rating to date, keeping top 3 of the customer complaint group work order processing capacity. • Handle 70+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders • Resolve weekly 360+ customer inquiries via phone and message, consistently exceeding targets • Following up with unsatisfied customers, reducing customer churn by 6% • Achieved 98% average customer satisfaction rating to date, keeping top 3 of the customer complaint group work order processing capacity.
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Education
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2020 - 2024
Brigham Young University - Hawaii
Foundation degree, Business
Community
