Regional Sales Operations Manager

• Apr 2023 - Present

Sales Operations Manager, Taiwan

• May 2021 - May 2023

On a mission to make Taiwan Smile More :)Data Automation- Used Python to sync the data from Salesforce to Google Data Studio, and provided visualized funnel conversion rate dashboard & sales performance report to the sales manager and country manager.LINE CRM- Built up automated LINE customer journey to send personalized LINE messages to customers at different funnel stages with Braze and LINE Messaging API.- Coordinated with HQ Product & CRM Team to optimize online sales journey for TW; successfully improved TW Line Official Account Opt-in Rate from 30% to 70%.Funnel Conversion Rate Optimization - Oversaw TW Sales Funnel on a daily basis to identify potential funnel roadblock and come up with solutions.- Designed and developed training programs and materials for TW new onboarding Sales(CS).- Worked closely with regional Product team to continuously improve customer experience across different communication channels(Email, SMS, Chatbot and Line Official Account). Show less

Customer Success Executive(Sales)

• Jun 2020 - May 2021

- Collaborated with internal and local dentists to provide customers a brand new experience of invisible braces treatment. - Managed ~200 opportunities in the sales funnel and dialing 50~80 calls each day, assisted customers to book consultations at partnering clinics; won 100+ deals (~20 per month) with total revenue of $6 million+ NTD. - Built up frequently-used email templates for Taiwan customers; worked with marketing and product team to establish the customer email journey. - Helped the marketing team edit creatives and influencer videos for Zenyum Day event and other campaigns. Show less

Sales And Marketing Associate

• Apr 2019 - Feb 2020

IoT Smart City Total Solution Provider - Prepared smart city solution proposals for potential clients in SEA - Conducted smart street lights market researches for European countries - Worked with the R&D team to provide customer support - Created the SOP and document templates for sales and export shipments - Assistant Project Manager in IoT Street Lighting Project (60,000,000+NTD Project) - Worked with different companies to install 2,500 IoT Smart Streetlights on schedule - In charge of regular progress documents for Taipei City Government Show less