Application Support Analyst

• Jan 2021 - Present

End User Device Administrator

• Jul 2016 - Present

Marketing/Technology/DJ

• Sep 2004 - Present

Party Professional DJs has been a benchmark entertainment company in the Joplin area for over 10 years. We provide musical entertainment for all different kinds of events, ranging from birthday parties, corporate events, weddings, all the way to concert style shows. Customer service is our number one priority. During the booking process, we give you the option to customize every detail of your event. It is our mission to ensure every expectation for you event is met, and make your show as stress free, and enjoyable as possible. I have been with the company since its birth, and have seen the company grow from a 2 person team putting on small shows for less than 50 people, to a 10 plus person team, producing shows for over 1,500. • Over ten years of customer service • Performed over 500+ shows • As Assistant Manager, aid the management team to continue Brand Development. • Develop marketing campaigns to grow company customer base. • Keep up with industry trends in technology to ensure equipment is up to date. My time with this company has been some of the best customer service experience that I could have received. I have been in numerous difficult situations that were in immediate need of a resolution, and have always been able to leave an event with a satisfied customer.

Business Intelligence Analyst

• Mar 2015 - Jul 2016

-Maintain and monitor all help desk work orders -Monitor emails through Barracuda Firewall -Maintain Active Directory organization -Account creation -Level 1 & 2 network and server maintenance -Maintain and deploy Shoretel phone system -Collaborate with vendors for upgrades, maintenance, and repair of IT Systems. (Orchard Lab software, ScImage X-Ray software, Apteryx Dental software, Gendex Dental X-Ray sensors, NextGen electronic medical record software) -Prepare, deploy, and maintain Desktops, Laptops, Mini-Towers, and Thin Clients -Create Group Policies as instructed -Assist in Windows 10 upgrade -Remotely assist the five satellite clinics

Software Support Analyst

• Nov 2008 - Oct 2014

The Missouri Rehabilitation Center was a rehab facility that had many specializations over the years. MRC was in business 107 years, going through many changes and specializations, most recently specializing in brain injury rehabilitation, physical therapy, and ventilator weaning. Duties for the Missouri Rehabilitation Center included: • Routine workstation maintenance, repair, and replacement. • OS installation & repair. • Virtual machine creation & maintenance. • Diagnose network issue, and make repairs as needed. • Coordinate with vendors as needed to perform repairs on hospital wide systems.

Sales Associate & Geek Squad Front Counter

• Mar 2006 - Nov 2008

• Consult with customers to set them up with the best service/product solution to meet their needs. • Perform basic troubleshooting actions to aid customers with quick visits to build confidence between the customer and the company. • Check in customer machines, and list a detailed description of the issue for the repair technicians to use a guide for repairing their machines. • • Consult with customers to set them up with the best service/product solution to meet their needs. • Perform basic troubleshooting actions to aid customers with quick visits to build confidence between the customer and the company. • Check in customer machines, and list a detailed description of the issue for the repair technicians to use a guide for repairing their machines. •