Experience

Gregg's Greenlake Cycle

• United States
• Retail
• 1 - 100 Employee

• Assistant Business Manager

  • Feb 2023 - Present

  Supporting the Accounting and Human Resource needs for all three Gregg's Cycle locations in Seattle, Bellevue and Lynnwood. Supporting the Accounting and Human Resource needs for all three Gregg's Cycle locations in Seattle, Bellevue and Lynnwood.



Self-employed

• Seattle, Washington, United States

• Self

  • Aug 2018 - Nov 2022

  Project manager for three residence home build (main house, DADU and ADU). Oversaw and coordinated contractors, city permits, managed accounts payable and maintained overlapping schedules for all parties. Project manager for three residence home build (main house, DADU and ADU). Oversaw and coordinated contractors, city permits, managed accounts payable and maintained overlapping schedules for all parties.



The Meridian School - Seattle

• Seattle, Washington, United States

• Parent Association Executive Committee President

  • Sep 2018 - Jun 2020

  The PA Executive Committee President works with Meridian’s Administration to manage the PA’s overall operations and budget for PA sponsored events. The President leads the PA Executive Committee in bringing in speakers on educational topics, spearheading social opportunities for parents and coordinating volunteers to assist with school fundraising. Additionally served on Auction Committee during this time. The PA Executive Committee President works with Meridian’s Administration to manage the PA’s overall operations and budget for PA sponsored events. The President leads the PA Executive Committee in bringing in speakers on educational topics, spearheading social opportunities for parents and coordinating volunteers to assist with school fundraising. Additionally served on Auction Committee during this time.



North Seattle College Preschool Cooperatives

• Greater Seattle Area

• Parent Teacher and School Board Member

  • Sep 2012 - May 2016

  Parent Teacher and School Board Member for four separate Non-Profit North Seattle Cooperative Preschools. • Broadview Cooperative Preschool, Toddler Class, 2012-2013, School Board Chair • Northwest Cooperative Preschool, Pre-3 Class, 2013-2014, School Board Chair • Woodland Park Cooperative Preschool, 3s Class, 2014-2015, North Seattle College Parent Advisory Diversity Committee Member • Woodland Park Cooperative Preschool, 4-5s Class, 2015-2016, School Board Chair School Board Chair role required high level of facilitation expertise to lead monthly board meetings and oversee the arbitration of school issues; many of which were emotionally charged with financial impact to the schools. Developed and trained parents in using, a sign language curriculum for parents to enable non verbal communication with their children. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Transition Manager, Small Business Sales Support

  • Oct 2008 - Jul 2009

  Successfully transitioned all sales support activities from WaMu, Seattle to Chase Operations Center in Columbus, Ohio. Reduced headcount retention need through process efficiencies and redundancy elimination. Successfully transitioned all sales support activities from WaMu, Seattle to Chase Operations Center in Columbus, Ohio. Reduced headcount retention need through process efficiencies and redundancy elimination.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Vice President, Small Business Sales Force Logistics Manager

  • Mar 2008 - Jul 2009

  Managed and improved upon the front end processes that support field and financial center sales activities for Small Business product line. Successfully transitioned the Sales Logistics team from WaMu to Chase from October 2008 to July 2009.Responsible for the oversight of sales force on-boarding, field reporting and metrics processes. Direct reports included an on-boarding manager with six direct reports, and a reporting analyst; each provided field sales support within their respective area of focus.Key Accomplishments• Built a centralized Small Business Sales Logistics team to support National Sales Force (400) logistics needs (e.g. employee on-boarding, field reporting, portfolio issue resolution and training co-ordination)• Established accurate, clear, and usable market specific reporting for quarterly Small Business Market and Retail Market production reviews• Work with multiple business partners to establish sales goals and reporting processes to support aggressive Retail and Small Business goals for 2009. Show less

• Vice President, Process Improvement, Enterprise Initiative Development/Six Sigma Black Belt

  • Jul 2005 - Mar 2008

  Responsible for program level management of multiple project work streams requiring strategic vision and ability to lead highly talented individual contributors and influence senior leadership.Key Accomplishments:• Program lead for seven branch productivity work streams within the Retail Bank business line focused on reducing or eliminating non value add activities to increase branch employee’s time to sell. Examples: Single point issue resolution; Reduce time spent servicing ATMs. Project benefits were calculated at 16.5M in cost reduction and productivity increase.• Applied innovative problem solving skills within a stalled software distribution project. Presented “best for the bank” logic when arguing for solution adoption. Booked $6.5MM of hard savings and $900k+ cost avoidance/soft savings. Received high praise from the executive sponsor for “polite intolerance” of lagging progress and ability to motivate unresponsive subject matter experts without alienating them.• Served as additional training staff for curriculum development team to instruct employees on the application of Six Sigma/Lean tools and aid in the development of the Lean Six Sigma skill set across the enterprise by coaching multiple Green Belt projects. Show less



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Lean Six Sigma Black Belt

  • Jun 2004 - Jun 2005

  Member of the Quality team focused on driving projects within strategic business initiatives. Acted as a business culture change agent to ensure the business drives toward sustainable process improvements. Key Accomplishments: • Lean Six Sigma project leader for the implementation of Siebel Sales workflow functionality across Healthcare Financial Services. Workflow solution addressed process needs and provided framework to reduce touch time and repetitive data entry and provided operational data to the sales force for customer profiling and sales strategy development. • Program lead for distressed account resolution process improvement efforts spanning eight business departments. Map analysis and cross functional coordination resulted in multiple Green Belt projects to address process inefficiencies. • Mentored Green Belts through process improvement projects. Show less



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Senior Operations Manager

  • Oct 2002 - Jun 2004

  Managed programs containing multiple project teams. Efforts had strategic impact to the business, crossing multiple departments and requiring high levels of cross-functional coordination.Key Accomplishments:• Functional leader for multi-business, cross-functional, global project that replaced an antiquated document repository with a web based business process management system. The new tool enabled 65% productivity increase by overseas support; the elimination of multiple rework loops and met the needs of five unique business models & processes. Tool was delivered on time & within budget.• Led due diligence effort for New Product Introduction (NPI) of Mortgage Originators Product for Specialty Insurance. Coordinated resources & drove action item resolution to meet industry demand for product. Accelerated product release exceeded projected sales by 50% for the quarter. Show less

• Customer Fulfillment (CF) Segment Leader

  • Oct 2000 - Oct 2002

  Manage insurance policy creation and coding operation teams (10 non-exempt employees) for the four Specialty Insurance businesses.Key Accomplishments:• Outsourced the U.S. based policy creation and coding operations to GE India and led training of overseas staff (10 in India).• Integrated back office support of four separate CF business units to better fit a changing business model and increase efficiency.• Developed a strong relationship with Underwriting and Sales staff by fostering an on-going dialogue to address operational and sales challenges, effectively bridging the operations/sales communication gap.• Coordinated changes with business partners to the upstream policy development processes to improve downstream process performance.• Developed appropriately detailed reports for Sales staff using Siebel and internal processing system data to download prior to sales calls reflecting billing status, policy processing status and the progress of any known customer service issues being worked.• Worked with other CF site leaders to develop a competency model for all CF team members to be used for goal setting & performance evaluation. Show less